Cloud engineer Work, Jobs in Mansfield, Ntt (with Salaries)

Systems Engineer
Thrive —Mansfield
- Full-time
- Hybrid work
- Microsoft Outlook
- Communication skills
- Time management
Quick apply
Modern Workplace Infrastructure Engineer
Cooper Parry —Derby
- Full-time
- Azure
- AI
Network Deployment Engineer
Thrive —Mansfield
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Communication skills
Quick apply
Junior Data Engineer - SQL Server & Data Platform (6-month fixed term contract)
Potter Clarkson —Nottingham
- Full-time
- Hybrid work
- Azure
- Computer Science
- Bachelor's degree
Quick apply
Senior Network Support Engineer - Reactive
Node4 —Derby
- Hybrid work
- Employee assistance programme
Quick apply
Systems Administrator
Thrive —Mansfield
- Full-time
- Hybrid work
- Continuous improvement
- SharePoint
- Leadership
Quick apply
Platform Engineer
Experian —Nottingham
- Full-time
- Hybrid work
- AWS
- Annual leave
Quick apply
12d
Junior Systems Engineer
Pipe Ten Hosting Ltd —Sheffield
- £30,000 a year
- Full-time
- Hybrid work
- Maintenance
- Computer networking
- Linux
Quick apply
2d
Senior Test Automation Engineer
Certara —Sheffield
- Full-time
- Remote
- Azure
- Mentoring
- AI
5d
IT Infrastructure Engineer
Alexander Dennis —Anston
- Full-time
- Hybrid work
Quick apply
Lead Cloud Site Reliability Engineer
TheNottingham —Nottingham
- £65,000 - £78,000 a year
- Hybrid work
- Azure
- Continuous improvement
- Communication skills
IT Support Technician 2nd Line
iZan Business Solutions —Newark-on-Trent
- £26,500 - £31,000 a year
- Full-time
- Azure
- Customer service
- Analysis skills
- Free parking
- Annual leave
Quick apply
Professional Services Engineer (4th Line)
Millgate —Sheffield
- £55,000 - £60,000 a year
- Full-time
- Azure
- Continuous improvement
- Mentoring
Quick apply
Cloud Integration Engineer
Amentum —Derby
- Full-time
- Azure
- Computer Science
- DevOps
- Employee assistance programme
- Flexible schedule
Platform Engineer
ENSEK —Nottingham
- Hybrid work
- Agile
- Annual leave
Senior Developer
Home Office —Sheffield
- £62,732 - £69,006 a year
- Part-time
- Presentation skills
- Annual leave
5d
Data Centre Engineer
iomart —Nottingham
- Up to £28,000 a year
- Full-time
Overseas Contractor
LTM —Sheffield
- £65 an hour
- Software troubleshooting
- Continuous improvement
- APIs
Quick apply
Manager, Service Operations
Thrive —Mansfield
- Full-time
- Hybrid work
- Team management
- Training & development
- Leadership
Quick apply
3d
IBMz Network Engineer
NTT Ltd —Sheffield
- Weekend availability
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills

I want to receive the latest job alerts for cloud engineer in mansfield, ntt

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Systems Engineer

Thrive -
Mansfield

Quick apply

Job details

Full-time

Qualifications

Live chat
Technical troubleshooting
Desktop support
Customer service call handling
TCP
ITIL Certification
Microsoft Outlook
Inbound customer enquiry call handling
Incident management
Client engagement
Incident queue management
Ticket management
Incident documentation
Microsoft Office Suite
Computer hardware
CompTIA Network+
Ticket management systems
Technical support incident logging
Network support
IP networking
Customer interaction
IT incident logging
Root cause analysis
Incident log maintenance
Communication skills
CompTIA A+
Remote diagnostics
Time management

Full job description

About us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview:

This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available.

Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.

Responsibilities:

Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive’s tools.
Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology
Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level.
Manage the daily prioritization, coding, and routing of service incidents and requests.
Follow Thrive's established best practices for task management
Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service.
Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution.
Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution.

Requirements

2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.
Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms.
Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration.
Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals.
Basic networking knowledge, including TCP/IP, DNS, and DHCP.
Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users.
Excellent written and verbal communication, documentation, and time-management skills.
Ability to work independently and collaboratively in a team environment.
Availability to work after hours or participate in on-call rotations as required.

Optional Qualifications:

Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.

Preferred Certifications:

CompTIA A+
CompTIA Network+
Microsoft 365 Fundamentals (MS-900)
ITIL Foundation (v4).

Quick apply

Refine Your Search

cloud engineer jobs in mansfield, ntt

Systems Engineer

Modern Workplace Infrastructure Engineer

Network Deployment Engineer

Junior Data Engineer - SQL Server & Data Platform (6-month fixed term contract)

Senior Network Support Engineer - Reactive

Systems Administrator

Platform Engineer

Junior Systems Engineer

Senior Test Automation Engineer

IT Infrastructure Engineer

Lead Cloud Site Reliability Engineer

IT Support Technician 2nd Line

Professional Services Engineer (4th Line)

Cloud Integration Engineer

Platform Engineer

Senior Developer

Data Centre Engineer

Overseas Contractor

Manager, Service Operations

IBMz Network Engineer

I want to receive the latest job alerts for cloud engineer in mansfield, ntt

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected