Customer experience analyst Work, Jobs in Mansfield (with Salaries)

Customer Service Analyst
FERRERO —Alfreton
- Customer service
- Communication skills
First Line Analyst 3
Computacenter —Nottingham
- Rotating shift
- Customer service
- Contracts
- IT
6d
Customer Service Analyst - 12 Months FTC
FERRERO —Alfreton
- Temporary
- Customer service
- Communication skills
Stocktake Audit Analyst
Frasers Group —Shirebrook
- Full-time
- Organisational skills
- Communication skills
Quick apply
9d
Management Accountant - Projects & Manufacturing
Transvac Systems Limited —Alfreton
- £28,033.90 - £99,999.00 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Accounting
- Employee assistance programme
- Flexible schedule
Quick apply
Business Analyst
Specsavers —Nottingham
- Up to £56,000 a year
- Full-time
- Analysis skills
1d
Junior Payments and Fraud Analyst
Frasers Group —Shirebrook
- Full-time
- Microsoft Outlook
- Computer literacy
Quick apply
Data Analyst
Frasers Group —Shirebrook
- Full-time
- Microsoft Excel
- SQL
- Communication skills
Quick apply
14d
Customer Service & Operations Analyst
Alexander Mann Solutions (AMS) —Castle Donington
- £14.29 an hour
- Overtime
- Hybrid work
- Customer service
- Computer literacy
- Administrative experience
6d
AI Integration Specialist
Skins Sexual Health Ltd/Creative Conceptions LTD —Newark-on-Trent
- From £35,000 a year
- Full-time
- Hybrid work
- Mentoring
- APIs
- AI
- Work from home
- Employee discount
Quick apply
8d
Laboratory Analyst
AMG Chrome Limited —Rotherham
- £35,340 a year
- 12 hour shift
- Laboratory experience
- Analysis skills
- IT
- Free parking
- Store discount
Quick apply
1d
Payments Data Analyst
Frasers Group —Shirebrook
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Quick apply
IT Desktop Support Analyst
Sheffield Forgemasters Engineering Ltd —Sheffield
- Full-time
- Windows
- Microsoft Office
- IT
- Employee assistance programme
9d
MI Analyst
GXO Logistics —Worksop
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
4h
Business Intelligence Analyst
Advanced Supply Chjain —Sheffield
- Up to £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- IT
3d
here.
Streets Heaver —Lincoln
- £27,500 a year
- Full-time
- Hybrid work
- SQL
- IT
- Communication skills
IT Operations Support Analyst
BGIS —Derby
- Full-time
- Azure
- Customer service
- Windows
IT Systems Analyst
MHR INTERNATIONAL UK LIMITED —Nottingham
- Mentoring
- IT
- Communication skills
- Employee discount
- Referral programme
Finance Analyst
Greencore Group —Worksop
- Full-time
- Organisational skills
- Communication skills
- Employee discount
Data Analyst II
ENSEK —Nottingham
- Hybrid work
- SQL
- Analysis skills
- Annual leave
3d

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Customer Service Analyst

FERRERO -
Alfreton

Apply Now

Job details

Permanent

Qualifications

Customer service
Supply chain
Numeracy
Communication skills

Full job description

End to End Supply Chain

Job ID:

74311

Alfreton, DBY, GB (Hybrid)

Permanent

About the Role:

As a Customer Service Analyst, you'll be at the heart of our customer operations, driving seamless service for a key portfolio of clients. In this role, you’ll be the vital link between our customers, sales teams, supply chain, and logistics partners, ensuring that every order is managed with precision from start to finish. You’ll have the chance to build strong partnerships with customers, influence product delivery schedules, and collaborate with teams to keep everything on track.
If you’re someone who excels at solving problems, improving processes, and making a real impact on customer satisfaction, this role is for you!

Main Responsibilities:

You'll play a crucial role in ensuring seamless customer order processing, striving to meet service level targets by proactively managing orders against forecasts. Balancing customer volumes, handling seasonal commitments, and communicating any variations to customer demands will be key parts of your responsibilities. Keeping comprehensive customer records ensures that the team can provide uninterrupted support even in your absence.

You will develop solid relationships with our 3rd Party Logistics providers to guarantee that orders are fulfilled according to customer expectations. This includes tracking deliveries, resolving issues with returned products, and coordinating closely with finance when necessary to ensure everything runs smoothly.

Working alongside commercial teams, you’ll closely monitor customer forecasts, tracking product intake and seasonal changes. Your keen eye will flag any discrepancies or over-consumption, helping to balance demand and ensure that customer needs are met efficiently, maximising sales while minimising excess stock.

Building and nurturing strong partnerships with customer contacts will be central to your role, creating trust and collaborative ways of working. You’ll also support the broader Customer Operations Team in developing innovative approaches and step in to help your teammates whenever needed to maintain high service levels.

You’ll be instrumental in driving continuous improvement within our operations, working with the team to optimise processes that lead to service and cost enhancements. Your focus on performance metrics like order fill rates and shelf availability will help us deliver the freshest products to our customers while ensuring that our internal targets are consistently met.

Collaboration will be key as you build strong ties across our Supply Chain team and maintain effective communication with all stakeholders. By aligning with Demand, Distribution, Supply Planning, and our logistics partners, you’ll ensure that customer requirements are clearly understood and fulfilled to the highest standards.

About You:

To excel in this role, you'll need strong customer service skills, solid organisational abilities, and professional communication and interpersonal expertise. Effective problem-solving skills are key, particularly when managing tasks under pressure.

We’re looking for detail-oriented, results-driven individuals with a customer-centric mindset. The ability to work independently and stay effective under tight deadlines is crucial. Strong numeracy skills and an analytical approach are also highly valued.

Experience in customer supply chain operations, especially within FMCG networks, will be a significant advantage, helping you better understand and meet customer needs.

About Ferrero:

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.

DE&I at Ferrero:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
Find out more here.

Our Application Process

We’re constantly looking for talented individuals who are ready to be part of our dynamic and growing organization. Ferrero is a company with a global presence and family values. Join us!

1. Apply

Complete your online application, upload your CV and include brief cover letter to help us understand your experience and interests

2. Assess

Our HR team will arrange a phone or video interview if we feel your qualifications are a good match for the job

3. Interview

If the first interview goes well, you’ll be invited to speak with a Ferrero manager to assess your competencies, technical aptitude and fit within our dynamic organization

Apply Now

Refine Your Search

customer experience analyst jobs in mansfield

Customer Service Analyst

First Line Analyst 3

Customer Service Analyst - 12 Months FTC

Stocktake Audit Analyst

Management Accountant - Projects & Manufacturing

Business Analyst

Junior Payments and Fraud Analyst

Data Analyst

Customer Service & Operations Analyst

AI Integration Specialist

Laboratory Analyst

Payments Data Analyst

IT Desktop Support Analyst

MI Analyst

Business Intelligence Analyst

here.

IT Operations Support Analyst

IT Systems Analyst

Finance Analyst

Data Analyst II

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