Head of Field Service
Miele —Abingdon
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
- Employee discount
Client Account Manager
FAI Farms —Oxford
- £40,000 - £50,000 a year
- Remote
- Business development
- Project management
- No degree
- Annual leave
- Sick pay
Quick apply
Director, Global Governance and Strategic Engagement
Security Futures Lab, Oxford Martin School —Oxford
- £58,000 - £84,000 a year
- Full-time
- Management
- University
- Bachelor's degree
- Work from home
- Employee discount
Quick apply
Head of Business Operations
Astroscale —Didcot
- £70,000 - £90,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Life insurance
- Sick pay
EHV Business Development Manager
Leep Utilities —Reading
- £45,000 - £88,000 a year
- Remote
- Business development
- Communication skills
- Marketing
- Annual leave
Quick apply
5d
Business Development/ Capture Coordinator
Amey Ltd —Abingdon
- Up to £31,000 a year
- Full-time
- Microsoft Powerpoint
- Business development
- Analysis skills
- Employee discount
Quick apply
6d
Innovation Business Consultant (Infrastructure and Digital)
OXFORDSHIRE COUNTY COUNCIL —Oxford
- £41,771 - £45,091 a year
- Part-time
- Research
- Communication skills
- Analytics
- Annual leave
9d
Senior Consultant, Climate Finance & Investment
Oxford Policy Management Limited —Oxford
- Hybrid work
- Business development
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
International Relations Coordinator
Centre for Ecology & Hydrology —Wallingford
- £40,574 a year
- Full-time
- Hybrid work
- Bilingual
- Business development
- Travel
- Annual leave
- Employee assistance programme
6d
Business Growth Manager
Creative reset Collective Ltd —Oxford
- £44,000 - £85,000 a year
- Full-time
- Data analysis skills
- Business development
- Analysis skills
Quick apply
3d
Business Development Manager
BlueKong Networks Limited —Theale
- From £30,000 a year
- Full-time
- Hybrid work
- Business development
- In-person
- Communication skills
- Free parking
- Life insurance
Quick apply
13d
Head of Fire
Zeta Compliance Services Ltd —Bicester
- Full-time
- Remote
- Management
- Customer service
- Business development
- Annual leave
- Employee assistance programme
Quick apply
UK Space & Defence Business Development Manager
GMV —Didcot
- Hybrid work
- Sales
- Business development
- Employee discount
- Life insurance
Opportunity Development Manager
UK Atomic Energy Authority —Culham
- £57,117 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Annual leave
- Employee assistance programme
Quick apply
4d
Business Change Manager
SSE —Thatcham
- Continuous improvement
- Employee discount
Business Development Manager (BDM)
Ginger Digital —Hungerford
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- Travel
- Free parking
Quick apply
6d
Head/Director Business Consulting
SITA Switzerland Sarl —Reading
- Full-time
- Hybrid work
- Management
- Master's degree
- Business
- Work from home
- Employee assistance programme
Business Development Manager
Eitan Medical —Didcot
- Full-time
- CRM software
- Sales
- Computer literacy
Quick apply
Quality Improvement Officer
OXFORDSHIRE COUNTY COUNCIL —Oxford
- £41,771 - £45,091 a year
- Part-time
- Continuous improvement
- Contracts
- Annual leave
- Employee assistance programme
11d
Commercialisation Officer (2 Posts)
European Space Agency —Harwell
- English
- Master's degree
- Business development
2d

I want to receive the latest job alerts for business strategy & management occupations in marcham, oxf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

business strategy & management occupations jobs near marcham, oxf

Head of Field Service

Miele -
Abingdon

Apply Now

Job details

Full-time

Benefits

Company car
On-site gym
Discounted gym membership
Employee discount

Qualifications

Stakeholder collaboration
Customer service
Stakeholder liaison
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Customer loyalty building
Relationship management
Change leadership
Customer interaction
Leadership
Team motivation leadership
Communication skills
Operations leadership experience

Full job description

Head of Field Service

Location: Field based with regular travel to Central Reading

Salary: Competitive

At Miele, exceptional products deserve an exceptional customer experience.

We are looking for an inspiring and transformational leader to head our Domestic Field Service Operations across the UK and Ireland. Reporting to the Director of Service and as a key member of the Service Leadership Team, you will lead seven Regional Service Managers, around 100 Service Technicians and our Technical Repair Centre.

This is a pivotal leadership role responsible for creating a service experience that delights customers, builds lifetime loyalty and delivers on our premium brand promise. You will lead the continued evolution of our Field service operation, balancing customer experience, operational excellence and commercial performance to drive sustainable business growth.

We are looking for a leader who combines strategic thinking with a hands-on approach. You'll be visible across the business and in the field, building strong relationships with teams, customers and stakeholders, understanding challenges first-hand and translating insight into action. You will foster an inclusive culture where different perspectives are valued, people feel empowered to contribute, and everyone has the opportunity to grow and succeed.

Since 1899, Miele has been guided by our philosophy of Immer Besser – Forever Better . We take immense pride not only in the quality of our appliances, but in every interaction our customers have with our brand. This role offers a unique opportunity to shape that experience and make a lasting impact on customers across the UK and Ireland.

Your Responsibilities

In close collaboration with the Service Leadership Team, you will lead the Field Service operation and Technical Repair Centre across the UK and Ireland, ensuring a safe, efficient and customer-focused environment
Through visible, inclusive and inspiring leadership, you will create a culture where customer experience sits at the heart of every decision and every customer interaction
By maintaining a regular presence in the field, Technical Repair Centre and head office, you will build strong relationships with colleagues, understand operational challenges and support teams to deliver exceptional results
You will maximise sales through service opportunities, using every customer interaction to strengthen loyalty, drive revenue growth and increase market share across the UK and Ireland
Using customer insight, customer satisfaction measures and operational performance data, you will identify opportunities for improvement and lead initiatives that enhance customer experience, business performance and operational excellence
Through effective management of resources and service coverage, you will ensure customers receive a consistent, high-quality service experience while maximising efficiency, productivity and profitability
With a strong focus on people development and continuous improvement, you will create an environment where individuals feel valued, supported and empowered to achieve their full potential

What We Are Looking For

Extensive leadership experience managing large-scale operational, field-based or technical service teams
A proven track record of leading leaders and building high-performing teams across geographically dispersed operations
A visible and engaging leadership style, with the ability to build trust, inspire teams and create an inclusive culture
Experience delivering continuous improvement and transformational change programmes that drive customer, operational and commercial success
Strong stakeholder management and influencing skills, with the ability to build relationships and drive results across multiple functions
Excellent communication skills and the ability to engage, motivate and develop large teams
Strong organisational, analytical and project management skills, with the ability to balance strategic priorities and operational demands
Experience leading customer-facing operations and a passion for delivering exceptional customer experiences

Why Join Miele?

Our service operation plays a vital role in delivering customer loyalty, supporting sustainability and protecting the reputation of one of the world's most respected premium brands.

Every service interaction is an opportunity to strengthen our relationship with customers and demonstrate what makes Miele different. This role offers the opportunity to influence the future direction of Service within Miele, lead significant business improvement initiatives and make a lasting impact across the UK and Ireland.

What We Offer

Annual bonus opportunity of up to 2 month's salary
Company car
Generous discounts on Miele products for yourself, family and friends
Health cash plan and free eye tests
Discounted gym membership
Subsidised onsite café
Financial wellbeing support, recognition schemes and a comprehensive benefits package
Hybrid working approach, balancing time in the office, the field and home working

Additional Information

This is a full-time, permanent position with regular travel across the UK and Ireland. The role requires a visible leadership presence both in the field and at our headquarters.

Our UK headquarters is currently based in Abingdon and will relocate to Central Reading in early 2027 . The successful candidate will therefore need to be able to commute to Reading, with transitional arrangements discussed during the recruitment process.

At Miele, we are committed to creating an inclusive workplace where everyone can thrive. We welcome applications from all backgrounds and particularly encourage applications from women and individuals who are currently underrepresented in operational and technical leadership roles.

What matters most is your ability to inspire people, build trust and help our teams deliver exceptional experiences for our customers.

Apply Now

Refine Your Search

business strategy & management occupations jobs in marcham, oxf

Head of Field Service

Client Account Manager

Director, Global Governance and Strategic Engagement

Head of Business Operations

EHV Business Development Manager

Business Development/ Capture Coordinator

Innovation Business Consultant (Infrastructure and Digital)

Senior Consultant, Climate Finance & Investment

International Relations Coordinator

Business Growth Manager

Business Development Manager

Head of Fire

UK Space & Defence Business Development Manager

Opportunity Development Manager

Business Change Manager

Business Development Manager (BDM)

Head/Director Business Consulting

Business Development Manager

Quality Improvement Officer

Commercialisation Officer (2 Posts)

I want to receive the latest job alerts for business strategy & management occupations in marcham, oxf

Related Searches

Explore jobs in more locations

Head of Field Service

Location: Field based with regular travel to Central Reading

Salary: Competitive

Your Responsibilities

What We Are Looking For

Why Join Miele?

What We Offer

Additional Information

Jobseeker tools

Employer Tools

Browse

Stay Connected