Service desk analyst Work, Jobs in Marcham, Oxf (with Salaries)

Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Free parking
- Sick pay
Quick apply
Service Desk Analyst
Blue Cross —Burford
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
9d
IT Service Desk Analyst
Alexander Mann Solutions (AMS) —Swindon
- £13.60 an hour
- Full-time
- Computer literacy
- IT
- Communication skills
9d
Senior IT Service Desk Analyst
Value Retail —Bicester
- Full-time
- Microsoft Outlook
- English
- Windows
10d
2nd / 3rd Line Security Analyst
KYOCERA Document Solutions —Reading
- Azure
- AWS
- Continuous improvement
- Employee assistance programme
Senior Application Support Engineer
DXC Technology —Reading
- Full-time
- Hybrid work
- Azure
- ERP systems
- Windows
- Life insurance
Security Operations Engineer
TIEVA —Reading
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Free parking
- Employee assistance programme
Quick apply

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IT Operations Technician (Junior)
Red Technology Solutions Ltd —Witney
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Service Desk IT Technician Level 1
Hampshire County Council —Winchester
You will be liaising with users via webchat, online form and telephone with a strong customer service focus. We invest in you through our internal development…
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service desk analyst jobs near marcham, oxf

Service Desk Analyst

ITQ Metis
Thatcham

Quick apply

Job details

Permanent | Full-time
From £28,000 a year

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Software troubleshooting
Customer service
English
IT
Customer support
SaaS
Communication skills

Full job description

Support Desk Analyst

About the Role

Hi there, we are looking for a proactive and organised Service Desk Analyst to join our growing team. This role is ideal for someone early in their career who enjoys problem solving, technology and most importantly, loves helping and looking after customers.

You will be the first point of contact for support requests, handling tickets through our service desk platform and working closely with internal teams to ensure issues are resolved efficiently and professionally.

Alongside day-to-day support administration, the role includes a technical element requiring an understanding of our software systems, troubleshooting user issues, and assisting with system configuration and testing where required.

This is an excellent opportunity to develop both customer support and technical skills within a fast-moving technology business.

Key Responsibilities

Manage incoming support tickets via the service desk platform
Respond to customer queries in a professional and timely manner
Troubleshoot first-line technical and system issues
Escalate more complex issues to senior technical teams where appropriate
Maintain accurate ticket updates, notes, and resolutions
Support users with system access, configuration, and basic training
Monitor ticket queues and ensure SLA targets are met
Work collaboratively with internal teams to resolve customer issues
Assist with testing and validation of software updates and fixes
Contribute to internal documentation and knowledge base articles
Identify recurring issues and suggest process improvements

Skills & ExperienceEssential

Strong communication and customer service skills
Organised with good attention to detail
Comfortable learning and using software systems
Basic technical troubleshooting ability
Ability to prioritise workload and manage multiple tasks
Positive, team-oriented attitude
Good written English and professional, friendly communication style
Staying calm and professional when under pressure

Desirable

Previous experience in a support desk or customer support role
Experience using ticketing/service desk systems
Understanding of SaaS/software platforms
Familiarity with Microsoft 365 and general business IT systems
Experience working in a technology or software business

What Success Looks Like

Tickets handled efficiently and professionally
Customers receive timely and helpful communication
Strong understanding of company software and processes develops over time
Escalations are accurate and well documented
Positive contribution to team culture and continuous improvement

Career Development

This role offers progression opportunities into:

Senior Service Desk Analyst
Technical Support Specialist
Customer Success
Operations or Product Support roles

Pay: From £28,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Thatcham RG19: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you the kind of person who can deal with customers under pressure and remain calm, professional and kind at all times?

Language:

Fluent English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

service desk analyst jobs in marcham, oxf

Service Desk Analyst

Service Desk Analyst

IT Service Desk Analyst

Senior IT Service Desk Analyst

2nd / 3rd Line Security Analyst

Senior Application Support Engineer

Security Operations Engineer

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