2nd line support engineer Work, Jobs in Marden, Ken (with Salaries)

2nd Line Engineer
Akita Systems Ltd —Sevenoaks
- £30,000 - £35,000 a year
8d
2nd Line Support Technician
Cortec IT Solutions —Dartford
- £34,000 - £38,000 a year
- Full-time
- Azure
- Administrative experience
- SharePoint
- Free parking
Quick apply
5d
3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
10d
1st Line Technician
Cyan Consultancy Ltd —Aylesford
- £23,000 - £25,000 a year
- Microsoft Word
- Microsoft Excel
- Azure
Quick apply

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2nd line support engineer jobs near marden, ken

2nd Line Engineer

Akita Systems Ltd -
Sevenoaks

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Job details

£30,000 - £35,000 a year
8 days ago

Qualifications

Microsoft Windows Server

Full job description

As a 2nd Line IT Support Engineer at Akita, you will be joining an award-winning Service Desk team where your technical aptitude and problem-solving skills will directly impact our clients' success.

In this multi-faceted role, you will:

Take ownership of complex issues: Resolve escalated incidents and service requests with reduced supervision, focusing on identifying root causes rather than only treating symptoms.
Work across a modern tech stack: Bring in-depth knowledge of Microsoft 365, Entra ID, and endpoint management, alongside core Windows Server, networking, and security environments.
Be a technical mentor: Thrive on imparting your knowledge to others, providing guidance and informal mentoring to support the growth of our Tier 1 engineers.
Drive service improvement: Create and improve technical documentation, and proactively suggest system upgrades or genuine improvements to our clients.
Deliver exceptional service: Manage more complex customer communications with a professional, respectful, and proactive approach.
Troubleshoot methodically: Demonstrate a logical, structured approach to technical challenges, understanding the broader impact of technical changes while balancing speed, quality, and risk.
Provide hands-on support: Attend client sites as required to fulfill proactive maintenance and reactive troubleshooting requirements.

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