First line managers Work, Jobs in Marfleet, Ery (with Salaries)

Level 1 & Level 2 Service Desk Analyst
GBA Group of Companies —Grimsby
- Full-time
- Azure
- Customer service
- Windows
Quick apply
12d
Quality Control Team Leader
Gateway Chassis Solutions Ltd —Kingston upon Hull
- £17.50 an hour
- Full-time
- Welding
- In-person
- Leadership
- Free parking
- Store discount
Quick apply
4d
Lecturer - Core Skills
Linkage Community Trust Ltd —Grimsby
- £28,628 - £32,709 a year
- Full-time
- English
- Education
- Presentation skills
- Employee assistance programme
- Employee discount
Quick apply
International Key Account Manager UK
Farm Trans —Immingham
- Full-time
- Business development
- Travel
- Negotiation
10d
Area Site Technician - East Ridings & North Yorkshire
City Facilities Management (UK) —Kingston upon Hull
- £41,324 a year
- Full-time
- Maintenance
- Bakery
- Driving
- Employee discount
HR Assistant Manager
Turner & Price Ltd —Kingston upon Hull
- From £41,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Life insurance
Quick apply
2d
People Operations Manager
The Good Travel Collective —Hessle
- £48,000 - £53,000 a year
- Full-time
- Human resources
- In-person
- AI
- Employee assistance programme
- Employee discount
Quick apply
22h
Night Hygiene First Line Manager
2 Sisters Food Group —Scunthorpe
- £19.25 an hour
- Weekend availability
- Management
- Supervising experience
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Diagnostics Technician
BCA —Grimsby
- £37,000 - £42,000 a year
- Mechanical knowledge
- Employee assistance programme
- Employee discount
Quick apply
1st Line Support Technician
Tevalis —Kingston upon Hull
- £28,000 a year
- Weekend availability
- Hospitality
- Software troubleshooting
- In-person
- Free parking
- Employee assistance programme
Quick apply
Barista
Starbucks —Kingston upon Hull
- Weekend availability
- Store discount
- Employee assistance programme
Dialler Administrator
DNA Payments —Kingston upon Hull
- Part-time
- Hybrid work
- SQL
- Travel
- Employee assistance programme
Quick apply
Customer Service Advisor
Vizion Network Limited —Kingston upon Hull
- £26,234 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Free parking
- Annual leave
11d
Senior Line Leader
EMJ Plastics Ltd —Scunthorpe
- £35,000 - £40,000 a year
- Full-time
- Management
- Supervising experience
- Continuous improvement
- Free parking
Quick apply
2d
Lifeguard (39 Hours)
GLL —Yarborough
- £27,351.61 a year
- Full-time
- Customer service
- Supervising experience
General Operative
Balfour Beatty —Kingston upon Hull
- Hybrid work
- Driving
- Communication skills
- Annual leave
3d
Security Supervisor
Mitie —Kingston upon Hull
- £13.50 an hour
- Full-time
- Supervising experience
- Driving
- IT
OPERATOR
Exolum —North Killingholme
- £37,640.56 a year
- Communication skills
14d
HR Advisor
Quickline Communications —Kingston upon Hull
- Full-time
- Human resources
- In-person
- Free parking
- Annual leave
Quick apply
Owners Aftersales Co-Ordinator
Unity Holidays —Scunthorpe
- Weekend availability
- Customer service
- Maintenance
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply

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first line managers jobs near marfleet, ery

Level 1 & Level 2 Service Desk Analyst

GBA Group of Companies -
Grimsby

Quick apply

Job details

Permanent | Full-time
12 days ago

Benefits

Company pension
On-site parking

Qualifications

Microsoft Windows Server
TCP
Driving Licence
Azure
Customer service
Microsoft SQL Server
Windows
Microsoft Office
DHCP
Project management
Driving
Remote access software
Scripting
Computer networking
DNS
SharePoint
Solarwinds
IT
VMWare
TCP/IP
Root cause analysis
Communication skills
PowerShell
Active Directory
Intune
VPN

Full job description

Level 1 & Level 2 IT Service Desk Analyst

Overview

GB Agencies Ltd is seeking enthusiastic and customer-focused Level 1 & Level 2 Service Desk Analysts to join our growing IT team.

You will be responsible for providing first and second-line technical support across the business, ensuring users receive an exceptional level of IT service while maintaining the stability, security and performance of our IT infrastructure.

This is an excellent opportunity for someone looking to develop their career within infrastructure, systems administration and cloud technologies while working with a wide range of enterprise technologies.

Key Responsibilities

Service Desk Support

Act as the first point of contact for IT incidents and service requests via phone, email and service desk portal.
Log, prioritise and manage incidents using the IT Service Management (ITSM) system.
Troubleshoot hardware, software, networking and Microsoft 365 issues.
Resolve incidents within agreed Service Level Agreements (SLAs).
Escalate complex issues to senior engineers where appropriate.
Provide excellent customer service and regular communication throughout the incident lifecycle.
Produce and maintain technical documentation and knowledge base articles.
Support user onboarding and offboarding, including account creation, hardware provisioning and software deployment.

Level 1 Responsibilities

Password resets and account management.
Microsoft 365 user administration.
Active Directory user, group and computer management.
Printer installation and troubleshooting.
Laptop, desktop and peripheral support.
Basic Windows 10/11 troubleshooting.
Microsoft Office application support.
Basic network troubleshooting (Wi-Fi, VPN, DNS, DHCP).
Mobile device support.
Hardware builds and deployments.
Software installation and configuration.
Remote support using remote assistance tools (ie, Datto RMM)

Level 2 Responsibilities

Administration of Windows Server virtual environments.
Active Directory administration including Group Policy management.
Microsoft Entra ID (Azure AD) administration.
Hybrid Microsoft 365 administration.
Exchange Online administration.
Windows Server patch management and maintenance.
Microsoft Endpoint Manager / Intune device management.
Windows Update and WSUS management (where applicable).
File server and permissions administration.
DNS, DHCP and network troubleshooting.
VPN troubleshooting and configuration.
Hyper-V and VMware administration.
Backup monitoring and recovery.
Endpoint security administration (SentinelOne or equivalent).
Root cause analysis of recurring issues.
Support infrastructure changes and IT projects.

Essential Requirements & Technical Skills

Minimum of 2 years' experience in a Level 2 IT Service Desk or Desktop Support role.
Strong administration and support experience with Windows 10/11, Windows Server 2016/2019/2022, Active Directory, Group Policy, Microsoft Entra ID (Azure AD), Microsoft 365, Exchange Online, SharePoint, OneDrive, Teams and Intune/Endpoint Manager.
Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, wireless networking, remote desktop services and network printing.
Experience administering Windows Server environments, including patch management, endpoint security, multi-factor authentication (MFA), BitLocker, user access management, backup and recovery.
Experience using an IT Service Management (ITSM) platform such as SolarWinds Service Desk or similar.
Experience using infrastructure monitoring and support tools such as Nagios/CheckMK, SQL Server monitoring, vulnerability assessment tools, remote support software and IT asset management systems.
Experience with Cisco switching/routing, SD-WAN and PowerShell scripting would be advantageous.
Project management experience
Full UK driving licence with business insurance.
Full right to work in the UK (please note that sponsorship is not available for this role).

Skills & Attributes

We are looking for someone who:

Has excellent troubleshooting, analytical and problem-solving skills.
Is proactive, self-motivated and capable of taking ownership of tasks from start to finish
Can prioritise workload effectively and manage multiple tasks
Has excellent customer service, communication and interpersonal skills.
Produces clear technical documentation with strong attention to detail.
Works well independently whilst also contributing positively within a collaborative team.
Demonstrates a passion for technology, continuous improvement and delivering exceptional IT support.

Working Hours

Full-time, Monday to Friday.
Participation in an out-of-hours support rota when required.
Primarily office-based with occasional travel to company sites.

What We Offer

Competitive salary.
Company pension.
Ongoing training and professional development.
Exposure to enterprise Microsoft technologies.
Opportunities to progress into Infrastructure, Systems Administration or Cloud Engineering.
Friendly and supportive IT team.

Please note that we are unable to offer sponsorship for this position. Applicants must already have the legal right to work in the UK.

Due to the high volume of applications we receive, only shortlisted candidates will be contacted.

Job Types: Full-time, Permanent

Benefits:

Company pension
On-site parking

Ability to commute/relocate:

Grimsby DN31 3UA: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have British citizenship or indefinite leave to remain in the UK?

Experience:

Service desk support: 2 years (required)

Licence/Certification:

Full UK or full EU Driving license? (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

first line managers jobs in marfleet, ery

Level 1 & Level 2 Service Desk Analyst

Quality Control Team Leader

Lecturer - Core Skills

International Key Account Manager UK

Area Site Technician - East Ridings & North Yorkshire

HR Assistant Manager

People Operations Manager

Night Hygiene First Line Manager

Diagnostics Technician

1st Line Support Technician

Barista

Dialler Administrator

Customer Service Advisor

Senior Line Leader

Lifeguard (39 Hours)

General Operative

Security Supervisor

OPERATOR

HR Advisor

Owners Aftersales Co-Ordinator

I want to receive the latest job alerts for first line managers in marfleet, ery

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