Are you a highly organised individual with a strong administrative background and a knack for keeping things running smoothly? Gleniston Facilities Management Ltd is looking for a Contracts Administrator to join our growing team in a dynamic and fast-paced environment.
About the Role:
As a Contracts Administrator, you will play a vital role in supporting our helpdesk team and ensuring the efficient coordination of maintenance tasks across the business. You’ll be responsible for organising logistics, managing engineer schedules, and being a key communication point between our engineers, managers, and clients.
Job role/duties;
· Using multiple software tools to effectively organise work. Raising and allocating tasks as well as organising logistics to support each task.
· Answering phone calls in a timely manner and demonstrating great customer service.
· Scheduling our team of engineers for both pre-planned maintenance and reactive callouts and responding promptly to numerous changes within their work schedules.
· Utilising phone and email to communicate effectively within the business and be a point of contact for engineers, contracts managers, and clients.
· Supporting a busy team and working effectively under pressure.
· Organising and taking part in team meetings on a regular basis.
· Procure required materials from suppliers and ensure they are available to the engineers.
· Utilise our specialist sub-contractors to assist with pre-planned maintenance and reactive calls.
· Providing support to oversee all maintenance contracts and ensure works are completed in a timely manner, within set deadlines.
· Liaising with colleagues and maintaining strong working relationships with the team as well as our clients.
Required skills and knowledge;
· Good communication skills, both verbal and written.
· Effective organiser.
· Pro-active and self-motivated.
· Good problem-solving skills and a can-do attitude.
· IT skills – excellent ability to use Microsoft applications such as Word/Excel and Outlook.
· Good customer service skills.
· Ability to multi-task and prioritise workload to get the important tasks completed.
· Good at identifying areas for improvement and confidence to make recommendations.
· Previous experience within an admin role. (Essential)
· Previous experience within the mechanical/electrical industry. (Desired)
If you meet the above criteria and are interested in this vacancy, please email [email protected] with a copy of your CV and supporting letter.
Job Types: Full-time, Permanent
Pay: £24,784.50-£26,000.00 per year
Benefits:
- Company events
- Company pension
- On-site parking
Application question(s):
- Why are you interested in this role?
Work Location: In person
