Customer support & client services occupations Work, Jobs in Marham, Nfk (with Salaries)

Customer Operations Adviser (Transition Team)
CITB —King's Lynn
- £25,586 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Employee assistance programme
Customer Experience Team Leader
Zipwater —Dereham
- Full-time
- Customer service
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
Customer Co-ordinator - Fixed Term
NOCN Group —King's Lynn
- £24,705 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Annual leave
Quick apply
7d
Client Service Advisor
ALS —Chatteris
- Full-time
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
Customer Co-ordinator
NOCN Group —King's Lynn
- £24,705 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Annual leave
Quick apply
10d
Customer Service Sales Support Specialist
Kalsec —Waalwijk
- Salesforce
- ERP systems
- Microsoft Office
Quick apply
Customer Care Executive
Serco Plc —Watton
- £26,509.50 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance programme
Customer Service Associate
Automated Systems Group Limited —Ely
- £24,800 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Store discount
Quick apply
4d

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Customer Operations Adviser (Transition Team)

CITB -
King's Lynn

Apply Now

Job details

Full-time | Fixed term contract
£25,586 a year

Benefits

Free parking
Company pension
Employee assistance programme
Gym membership
Paid volunteer time
On-site parking

Qualifications

CRM software
Customer service
Microsoft Office
IT
Communication skills

Full job description

As a Customer Operations Adviser, you will be the first point of contact for CITB customers, delivering friendly, efficient, and solutions-focused support across a range of services.
You’ll play a vital role in creating positive customer experiences—taking ownership of enquiries, resolving issues with confidence, and ensuring every interaction leaves a lasting impression.

You will be responsible for delivering a high standard of customer service, consistently exceeding expectations. Working across multiple channels, you’ll handle enquiries with professionalism and care, ensuring every customer feels heard, valued, and supported. Living the CITB values will be at the heart of everything you do.

Role: Customer Operations Adviser (Transition Team)
Location: Bircham Hybrid (This role is based in Bircham 2-3 days per week). To support Induction and training this role be required to be onsite for the first month, moving to hybrid working at the discretion of the line manager and based on business requirements
Hours of Work: Full-time (35 hours per week) between CITB's normal operating hours of 08:00 to 18:00 unless otherwise agreed
Contract: 12 Month Fixed Term Contract
Grade: TM1
Target Salary: £25,586

What You’ll Be Doing:

Customer Interaction
Be the voice of CITB—responding to customer enquiries via phone, email, and live chat. Take ownership of each interaction, providing a seamless and supportive experience that goes above and beyond expectations.

Service Delivery
Process customer requests accurately and efficiently using CITB systems. Follow clear procedures while working at pace to meet service standards and deliver results customers can rely on.

Quality & Compliance
Ensure every interaction meets quality standards and complies with relevant regulations (including GDPR). Keep accurate records using CRM systems to maintain a clear and consistent customer journey.

Demonstrate CITB Values
Work collaboratively with your team—sharing knowledge, supporting colleagues, and contributing ideas to continuously improve the service we provide.

Any Other Duties
Be flexible and ready to support with additional tasks as required—no two days are the same in a dynamic contact centre environment.

Essential

Experience in a customer service or contact centre environment
Strong communication and interpersonal skills
Ability to work effectively in a fast-paced and multi-channel environment
Working knowledge of Microsoft Office applications
A high attention to detail and accuracy
Commitment to delivering inclusive and respectful customer service
Good organisational and multi-tasking skills

Desirable

Working knowledge and experience of CRM systems
Working within a regulated environment

Special Conditions / Other Requirements:

Basic DBS check

Comply with CITB working arrangements policy

For full details, please refer to the Role Profile

What You’ll Get in Return:

25 days holiday + bank holidays + 3 days Christmas shutdown
Generous pension scheme (up to 9% employer contribution)
Life assurance (4x salary)
Free onsite parking
Free onsite gym
Free onsite lunch and subsidised Costa Coffee
2 paid volunteering days per year
24/7 GP Services
Professional development & funded training qualifications

Why Join CITB?

CITB has a clear purpose — to support the construction industry to have the skilled, competent, and inclusive workforce it needs, now and in the future.

Customers are at the heart of everything we do, and our culture of collaboration and empowerment means we work across the industry, and with partners, to deliver positive outcomes with impact. We’re focused on addressing the industry's most pressing challenges — from meeting current demand, to preparing for future skills needs.

Closing Date

Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis; therefore, early applications are encouraged to avoid disappointment.

Safer Recruitment

CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service. A Basic

Work Location: Hybrid remote in King's Lynn PE31

Apply Now

Refine Your Search

customer support & client services occupations jobs in marham, nfk

Customer Operations Adviser (Transition Team)

Customer Experience Team Leader

Customer Co-ordinator - Fixed Term

Client Service Advisor

Customer Co-ordinator

Customer Service Sales Support Specialist

Customer Care Executive

Customer Service Associate

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