Senior it technician Work, Jobs in Market Harborough, Lec (with Salaries)

IT Support Technician
British Association for Counselling & Psychotherapy —Lutterworth
- £33,237 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- SharePoint
9d
Digital Service Desk Engineer
Bellrock Property and Facilities Management —Leicester
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

Support Engineer - Corby
RM Education Limited —Desborough
To be the customer face of RM, ensuring our customers receive great service. Able to diagnose and troubleshoot issues, asking customers relevant questions to…
5d
IT Infrastructure Engineer
Milton-Keynes-Council —Milton Keynes
Salary sacrifice car scheme - eligible employees can access low‑cost leasing of electric and low‑emission vehicles.
£37,280 - £41,771 a year
3d

I want to receive the latest job alerts for senior it technician in market harborough, lec

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior it technician jobs near market harborough, lec

Service Desk Engineer jobs in Nottingham

Retail Customer Service jobs in London

Service Desk Engineer jobs in Manchester

Service Desk Engineer jobs in Barnsley

Library Service jobs in Norfolk

It Support jobs in London Heathrow Airport

Care Support Worker jobs in London

It Support jobs in Newport

It Support jobs in Bradford

It Project Manager jobs in London

Support Worker jobs in Leeds

It Support jobs in Nuneaton

IT Support Technician

British Association for Counselling & Psychotherapy
Lutterworth

Apply Now

Job details

Full-time
£33,237 a year
9 days ago

Qualifications

Azure
Microsoft Outlook
IT support
SharePoint
Intune
Help desk

Full job description

Job Advert

At BACP we operate a Hybrid Working Policy, ths team spends a minimum of 2 days per week in the Office to provide on-site support for wider colleagues

Job purpose:

The IT Support Technician provides day to day technical support to BACP staff, helping ensure systems, devices and services work reliably so colleagues can support members, the public and internal services effectively. The role supports a modern cloud based environment, including Microsoft 365, Azure, Entra ID and device management tools, with a focus on clear user support, secure access and reliable workplace technology.

Working as part of the ICT team, and alongside the Senior IT Support Technician, the postholder resolves common issues, supports users, maintains accurate records and contributes to practical improvements in documentation and ways of working. More complex technical issues, infrastructure decisions and larger technical changes are supported or led by the Senior IT Support Technician or IT Manager, ensuring the role remains focused on responsive service delivery and safe, well managed operational support.

Accountabilities:

Provide first and second line IT support, resolving common hardware, software, access and connectivity issues promptly so colleagues can continue to work effectively and with minimal disruption.
Provide clear, friendly and effective technical support to users, so colleagues feel supported and are able to make effective use of BACP systems.
Manage support tickets accurately, including updates, actions and outcomes, so ICT support activity is visible, prioritised and easy to follow.
Support Microsoft 365 services, including Outlook, Teams, SharePoint and OneDrive, enabling staff to communicate, collaborate and access information reliably.
Assist with Azure, Entra ID, user and group management, ensuring account changes are completed accurately and in line with agreed processes.
Support onboarding, role changes and offboarding activity, helping ensure staff have the access and equipment they need at the right time and that access is removed when no longer required.
Maintain secure and well managed user access under the guidance of the Senior IT Support Technician or IT Manager, helping protect BACP systems and information.
Set up, configure and support laptops, peripherals and other workplace devices, so staff have equipment that is ready to use and aligned with BACP standards.
Support device deployment and management using Intune, Autopilot or similar tools, helping maintain consistent, secure and manageable devices.
Maintain accurate records of devices, equipment and support activity, so ICT assets can be tracked, managed and replaced appropriately.
Maintain support documentation, process notes and user guidance, helping the ICT team provide consistent support and enabling colleagues to use systems confidently.
Follow data protection, security and organisational policies, ensuring support activity protects BACP information and the sensitive nature of the organisation’s work.

Knowledge & experience:

Experience in an IT support, helpdesk or service desk role, providing support to users with varying levels of technical confidence.
Experience supporting Microsoft 365 services, including Outlook, Teams, SharePoint and OneDrive.
Familiarity with Azure, Entra ID, user accounts, groups, permissions or similar identity and access management tools.
Experience setting up, configuring and supporting laptops, peripherals and workplace technology.
Basic understanding of networking, connectivity and common troubleshooting approaches.
Experience using support ticketing systems to record, prioritise, update and resolve user issues.
Experience with Intune, Autopilot or similar device management tools would be beneficial.
Awareness of data protection, cyber security and safe handling of organisational information.
Ability to explain technical information clearly and patiently to non-technical colleagues.
Ability to manage a varied workload, prioritise support requests and know when to escalate.
MS-900, AZ-900 or a willingness to complete one would be beneficial.
Willingness to continue developing technical knowledge in Microsoft cloud services, device management and modern workplace support.
Friendly and approachable, with a strong focus on helping users and providing a positive support experience.
Organised and reliable, able to manage varied support requests while keeping records and users updated.
Clear and patient communicator, able to explain technical steps simply and calmly.
Practical and solution focused, with a willingness to investigate issues and learn from each support request.
Careful and responsible when working with access, devices, data and sensitive information.
Collaborative and supportive, able to work well with the Senior IT Support Technician, IT Manager and wider ICT team.
Calm under pressure, particularly when supporting users with urgent or disruptive technical issues.
Proactive in identifying small improvements that make systems, guidance or support processes easier to use.
Willing to learn and develop technical skills in line with BACP’s systems and ways of working.

Apply Now

Refine Your Search

senior it technician jobs in market harborough, lec

IT Support Technician

Digital Service Desk Engineer

More jobs to discover

I want to receive the latest job alerts for senior it technician in market harborough, lec

Explore jobs in more locations

Accountabilities:

Knowledge & experience:

Jobseeker tools

Employer Tools

Browse

Stay Connected