We're looking for an exceptional 2nd Line Service Desk Engineer with genuine technical depth to join our team in the capital of the Cotswolds.
We pride ourselves on blending great customer service with innovation to give our clients the best possible support experience. To do that we need someone with strong communication skills, real organisation, and a hunger to grow. We don't just want you to succeed here — we want you to thrive.
What you'll be doing
As a 2nd Line Service Desk Engineer you'll be a key point of technical support for our client base. You'll:
- Resolve escalated 2nd line technical issues across a wide range of technologies
- Maintain accurate, high-quality technical documentation
- Spot recurring issues and recommend long-term improvements — not just firefight
- Work day-to-day in industry-leading tooling: our PSA, RMM and IT documentation systems
- Deliver the kind of service that makes clients glad they called
What you'll need – Essential
- Microsoft 365 administration (Exchange Online, SharePoint and other core services)
- Microsoft Entra ID (Azure AD)
- Microsoft Intune
- Core networking fundamentals (TCP/IP, LAN, WAN and Wi-Fi technologies)
- Strong experience with Microsoft client operating systems (Windows 10/11) and the Microsoft 365 / Office application suite
- Configuring and maintaining Windows Server environments, including Exchange, SQL, RDS and IIS
- A solid practical grasp of Active Directory, Group Policy, DNS and DHCP
- VoIP systems administration
- A full UK driving licence
Desirable — we can help you grow the rest
- Managing Apple devices, specifically macOS and iOS
- Virtualised environments, specifically AVD, Hyper-V and VMware
- Administering Google Workspace
- Exposure to Linux environments
You are
- An experienced Technical Support Engineer from a Managed Service Provider background
- A natural, motivated problem solver with strong troubleshooting and analytical skills
- Able to juggle multiple tickets and priorities without dropping the ball
- Genuinely passionate about IT and about exceeding customer expectations every time
- Hungry to learn, and keen to help us innovate and improve our services
Where this role can go
This is a role built for someone who wants to level up. You'll gain hands-on exposure to cloud services, AI, cyber security and infrastructure technologies, with real opportunities to progress your career as you develop — backed by ongoing training and dedicated self-development time.
What we offer
- A great starting salary, up to £35,000
- Clear opportunities to progress for those who continue to excel
- Genuine encouragement to build your skills and career in the IT industry
- Ongoing training and development in a supportive, dynamic environment
- Dedicated self-development days to grow your knowledge
- Quarterly company events
- 28 days' holiday including bank holidays
- Your birthday off as additional holiday
- The chance to work in Cirencester, the capital of the Cotswolds
- Workplace pension
- Free onsite parking
Ready to apply?
- Think this is the career for you? Click Apply, send us your CV and a short cover letter, and we'll get back to you within 5 working days.
Pay: Up to £35,000.00 per year
Benefits:
- Casual dress
- Company pension
- On-site parking
Ability to commute/relocate:
- Cirencester GL7 6PY: reliably commute or plan to relocate before starting work (required)
Experience:
- IT Support: 5 years (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Location:
- Cirencester GL7 6PY (preferred)
Work Location: In person
