We are currently looking for an efficient and enthusiastic Branch Administrator to join the established team at our Marlesford branch based in Suffolk.
Role Purpose:
The Branch Administrator plays a vital role in supporting the Branch Manager and wider team to ensure the efficient and effective day-to-day operation of the branch. The postholder will provide high-level administrative and personal assistant support, act as a first point of contact for customers, and ensure accurate record-keeping, compliance, and smooth coordination of branch activities within a busy operational environment.
Key Responsibilities:
- Provide high-level personal assistant and administrative support to the Branch Manager, anticipating management needs and supporting the wider team as required.
- Manage incoming calls and maintain the branch switchboard
- Act as the first point of contact for customers and clients, professionally handling enquiries, requests, and complaints in person, by telephone, and via email.
- Carry out financial administration duties, including processing invoices, delivery notes, and related documentation.
- Prepare sales quotations and issue invoices and delivery tickets
- Carry out daily cashiering duties and liaise with Head Office
- Maintain accurate data, records, and filing systems, including stock documentation and confidential information.
- Update the sales database regularly
- Support the sales team during events and trade shows
- Provide general administrative support across branch operations.
- Conduct monthly stock checks on domestic items
- Ensure timely and clear communication across the team
- Consistently deliver professional and customer-focused service
What We’re Looking For:
- Strong communication skills and a professional telephone manner
- Confidence in dealing with people at all levels
- Discreet and trustworthy when handling confidential information
- Excellent organisational skills with the ability to multitask
- Exceptional accuracy and attention to detail with both written communication and numerical data
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Self-motivated, approachable, and a team player
- Ability to use initiative and adapt in a fast-paced environment
- Well-presented and detail-oriented
- Full clean driver’s license
Additional Information:
Start Date: Immediate, but subject to successful candidates notice period
Location: Marlesford, Suffolk, IP13 0AG
Hours: 40 hours per week – 8am to 5pm Monday to Friday (1-hour unpaid lunch)
Contract: Permanent, Full time, Salaried
Salary: £Competitive, dependent upon experience, plus bonus
Rewards: We are offering a competitive salary, as well as 32 days holiday (inc bank holidays), workplace pension, life assurance (2 x salary), country store staff discount, company sick pay scheme, flu jabs and employee referral scheme.
Benefits:
- Company pension
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Work Location: In person
