Customer insights analyst Work, Jobs in Marlow, Bkm (with Salaries)

Application Support Analyst
Clinisys —Woking
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
Data Entry Administrator (Part-time)
Verisk —Fleet
- Part-time
- Continuous improvement
- Data entry
- Communication skills
- Annual leave
- Life insurance
2d
Graduate Programme 2027: Data Scientist and Analyst
Revolut —London
- £10,800 a month
- Full-time
- Hybrid work
- English
- Maths
- Communication skills
Decision Modelling and Analytics Analyst
Novuna —Staines-upon-Thames
- Hybrid work
- Communication skills
Location Strategy Analyst
Costa Limited —Wooburn
- Full-time
- Hybrid work
- Employee discount
Data Entry Administrator (Part-time)
Ignite Insurance Systems —Fleet
- Part-time
- Continuous improvement
- Data entry
- Communication skills
- Annual leave
- Life insurance
1d
Business Innovation Analyst
Honda —Theale
- Full-time
- Analysis skills
- Business
- Communication skills
- Work from home
Senior Insights Analyst
Primark —Reading
- Analysis skills
- Leadership
Data Entry Administrator
Verisk —Fleet
- Full-time
- Continuous improvement
- Data entry
- Communication skills
- Annual leave
- Life insurance
AI Transformation & Enablement Analyst
Loftware UK —Reading
- £40,000 - £150,000 a year
- Hybrid work
- Master's degree
- AWS
- Machine learning
Quick apply
24/7 SOC Analyst
Nomios —Basingstoke
- 12 hour shift
- Remote
- Analysis skills
- Analytics
Quick apply
Global Containerized Ocean Freight Analyst
AIT Worldwide Logistics, Inc. —Colnbrook
- Full-time
- Microsoft Powerpoint
- Bachelor's degree
- AI
- Flexible schedule
4d
Business Analyst
Roke —Woking
- Full-time
- Continuous improvement
- Agile
Senior Cloud Billing Analyst
Softcat —Marlow
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Flexible schedule
Data Entry Administrator
Ignite Insurance Systems —Fleet
- Full-time
- Continuous improvement
- Data entry
- Communication skills
- Annual leave
- Life insurance
1d
Internship Programme 2027: Data Scientist and Analyst
Revolut —London
- Full-time
- Hybrid work
- Computer Science
- English
- Master's degree
Workplace Service Analyst & Supplier Management
Smiths Detection —Hemel Hempstead
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- No degree
Quick apply
IT Support Analyst
Leyland SDM —Wembley
- Communication skills
3d
Principal Business Analyst, Investment Technology
Invesco —Henley on Thames
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
- Bachelor's degree
- Annual leave
- Life insurance
Insights Manager
NielsenIQ —Oxford
- £45,500 - £76,950 a year
- Full-time
- Hybrid work
- Presentation skills
- Team management
- Leadership
- Employee assistance programme
Quick apply

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Application Support Analyst

Clinisys -
Woking

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Job details

Permanent

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Mentoring junior staff
IT service management
Ticket management
Change management
Service restoration
Staff training
Ticket management systems
Mentoring
Technical support incident logging
Organisational skills
Customer support
Customer interaction
Training & development
AI
Communication skills
Help desk

Full job description

Building an AI‑first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function — to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI first sense of purpose and urgency.

Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale. Fostering healthier communities.

Job Description

The Application Support Analyst will work within the Service Management environment administrating and resolving incidents as logged by Clinisys customers within Service Level Agreement timescales as directed by the Service Desk Manager and the Support Director to satisfy the customer and business requirements.

Please note this is a permanent role comprising a five-day week with shifts to cover our core hours of 08:00 – 20:00 for Monday to Friday. Hybrid working model with 3 days in the Woking office.

Responsibilities:

To be responsible for the administration of all incidents raised with the service desk from our customers.
To be fully conversant with the core functionality of Pathology products and that of general disciplines.
To partake in the help desk shifts as required.
To fully understand the service Clinisys has been engaged to deliver in line with contractual and other customer expectations.
To develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and Pathology issues/pressures.
To establish and maintain elevated levels of call ownership - resolving, progressing, and managing all calls to a satisfactory conclusion on the Clinisys call management system, ensuring that appropriate parties (including the customer) are kept up to date on call progress.
To establish a quality working relationship with end users and solve their problems in a timely fashion by using and developing diagnosis, analytical, problem solving, discipline specific and technical skills to achieve Service Levels.
To work with the Senior Application Support Analyst and Application Support Specialist for mentoring and development of diagnosis, analytical, problem solving, discipline specific and technical skills to achieve service levels.
To understand and operate the escalation procedure within the defined limits of time, knowledge, and level of contracted support.
To partake in the training of clients and other members of staff as and when required to resolve or aid resolution of service desk incidents.
To participate in an on-call rota after a qualifying period.
Assist in paid out-of-hours work when requested.
To attend team meetings and agreed training courses.
To be responsive to reasonable requests from your line manager team.
Contribute to and support Pathology team members and build knowledge base.
To progress personal development and encourage the development of other team members.
To complete administrative duties, e.g. holiday, sickness, and overtime forms in a timely manner.

Knowledge, skills, abilities:

Experience of IT systems
Strong motivational skills – can deliver the tasks in difficult circumstances.
Excellent verbal and written communication skills; including communicating with technical and non-technical clients and staff at all organisational levels.
Ability and willingness to work independently.
High-level of customer service skills.
Excellent decision making, and critical and problem-solving skills.
Strong planning and organisational skills.
Adaptability / flexible to changing demands.
Ability to implement and manage change.

Ideally:

Knowledge of Laboratory procedures in a relevant discipline.
Experience in an IT Service Desk environment.
Awareness of a Ticketing System for case logging, progression, and resolution.

This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. A core understanding of AI concepts is required and must be able to demonstrate the use of AI tools in a professional setting.

Onboarding
As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.

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Refine Your Search

customer insights analyst jobs in marlow, bkm

Application Support Analyst

Data Entry Administrator (Part-time)

Graduate Programme 2027: Data Scientist and Analyst

Decision Modelling and Analytics Analyst

Location Strategy Analyst

Data Entry Administrator (Part-time)

Business Innovation Analyst

Senior Insights Analyst

Data Entry Administrator

AI Transformation & Enablement Analyst

24/7 SOC Analyst

Global Containerized Ocean Freight Analyst

Business Analyst

Senior Cloud Billing Analyst

Data Entry Administrator

Internship Programme 2027: Data Scientist and Analyst

Workplace Service Analyst & Supplier Management

IT Support Analyst

Principal Business Analyst, Investment Technology

Insights Manager

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