Head of operations Work, Jobs in Marlow, Bkm (with Salaries)

Senior Key Account Manager
Aramex International L. L. C. —Colnbrook
- CRM software
- Business development
- Analysis skills
2d
Head of Performance and Improvement
Affinity Trust —Thame
- £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Team management
- Leadership
Quick apply
School Business Manager
St Edward's Prep —Reading
- Up to £50,000 a year
- Full-time
- Hybrid work
- Customer service
- Team management
- Human resources
- Health & wellbeing programme
- Employee discount
Quick apply
4d
Head of Property Operations
Hightown Housing Association —Hemel Hempstead
- £89,916 a year
- Hybrid work
- Customer service
- Continuous improvement
- Contracts
- Annual leave
9d
Head of Property
Grandir UK —Basingstoke
- Full-time
- Business development
- Negotiation
- Annual leave
- Employee discount
Quick apply
Area Care Manager
Helping Hands —Oxford
- £60,000 - £80,000 a year
- Team management
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Senior Director, Head of Global Logistics
CSL Seqirus —Maidenhead
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Business
Education Centre Supervisor
Explore Learning —High Wycombe
- From £27,000 a year
- Full-time
- Management
- Sales
- Maths
- Employee discount
- Referral programme
1d
Head of Property Management
Shanly Homes —Beaconsfield
- Continuous improvement
- Organisational skills
- Contracts
- Annual leave
- Employee assistance programme
3d
F & B MANAGER
The Chartered Institute of Marketing —Cookham
- £33,280 a year
- Microsoft Word
- Hotel
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Head of Service Delivery
LRG —Camberley
- Hybrid work
- Continuous improvement
Quick apply
Anti Money Laundering Service Delivery Lead
Lifetime Legal Ltd —Wokingham
- Up to £36,000 a year
- Full-time
- Customer service
- Continuous improvement
- Organisational skills
Quick apply
Clubhouse Manager - Winter Hill Golf Club
Get Golfing CIO —Maidenhead
- Weekend availability
- CRM software
- Team management
- Organisational skills
- Employee discount
- Flexible schedule
Quick apply
11d
Wealth Operations Manager
The Progeny Group Limited —Marlow
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Computer skills
Quick apply
7h
Head of Human Resources
Lumina Rose Consulting —Woking
- Up to £80,000 a year
- Part-time
- Hybrid work
- Bachelor's degree
- Psychology
- Human resources
- Free parking
Quick apply
11d
Head of Workplace Experience
Mitie —Reading
- Hospitality
- Presentation skills
- Continuous improvement
11d
Sr Manager, Digital Workplace Support UK
Cytiva —Little Chalfont
- Full-time
- Continuous improvement
- Leadership
Head of Programmes
Malloy Aeronautics —Maidenhead
- Engineering
- Continuous improvement
- Travel
- Annual leave
- Sick pay
2d
Head of Operations
Bidfood —Slough
- Customer service
- Continuous improvement
- Team management
- Employee discount
Quick apply
Head of Human Resources - Grosvenor
The Rank Group Plc —Maidenhead
- Hospitality
- Team management
- Human resources
4d

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head of operations jobs near marlow, bkm

Senior Key Account Manager

Aramex International L. L. C.
Colnbrook

Apply Now

Job details

2 days ago

Qualifications

CRM software
Driving Licence
Account-based growth strategy development
Stakeholder collaboration
Sales contract negotiation
Client engagement
Stakeholder liaison
Mentoring junior staff
Internal department liaison
Business development
Analysis skills
Presentation skills
Partnership building
Contract renewal support
Mentoring
Customer renewal management
Customer loyalty building
Relationship management
Management reporting
Customer interaction
Multidisciplinary collaboration
Strategic selling
Account management
Leadership
Financial acumen
Communication skills
Growth strategy
Negotiation
Analytics

Full job description

Posting Start Date: 8/26/26

Purpose of the Job

This role plays a pivotal role in the growth and sustainability of Aramex's client relationships by managing the needs of key accounts and aligning them with the company's strategic objectives. This position involves a comprehensive understanding of client operations, enabling the development of customized logistics and supply chain solutions that address specific challenges and opportunities within their businesses.

Job Description

Strategic Account Management

Develop and execute strategic account plans for all assigned key customers.
Build and maintain strong relationships with decision-makers and key stakeholders at all levels within customer organisations.
Act as the primary commercial contact for allocated strategic and enterprise accounts.
Drive customer retention through proactive account management and exceptional service delivery.
Manage contract renewals, commercial negotiations, and pricing reviews to maximise profitability and customer satisfaction.

Revenue Growth & Business Development

Identify and deliver organic growth opportunities within existing accounts.
Cross-sell and upsell the company's full service portfolio where appropriate.
Develop account-specific growth strategies aligned to customer needs and operational capability.
Prospect and develop new strategic opportunities within target sectors and major enterprise customers.
Achieve individual revenue, margin, and growth targets in line with business objectives.

Customer Relationship Management

Lead the development of strong commercial partnerships and become a trusted advisor to customers.
Conduct regular customer reviews, ensuring service performance, customer objectives, and growth opportunities are discussed and actioned.
Build and lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
Ensure customer satisfaction levels remain high and support the resolution of any commercial or service-related issues.

Commercial & Market Intelligence

Monitor customer activity, competitor movements, market trends, and industry developments.
Provide regular feedback and recommendations to the Head of Commercial regarding emerging opportunities and market conditions.
Support tender submissions, contract negotiations, and commercial proposals.
Contribute to the development and execution of the wider commercial strategy.

Internal Collaboration

Work closely with Operations, Customer Services, Finance, and Tech solutions teams to ensure customer commitments are delivered.
Champion effective communication across the business to ensure customer expectations are clearly understood and met.
Support the onboarding of new strategic customers and ensure a smooth transition into operational delivery.
Mentor and support junior commercial team members where appropriate.

Performance & Reporting

Maintain accurate and up-to-date customer records, forecasts, and activity reports within the CRM system.
Prepare monthly performance reports and account development plans.
Monitor account profitability and implement action plans to drive continuous improvement.
Deliver performance against agreed commercial KPIs and objectives.

Job Requirements - Experience and Education

Essential

Proven experience in a Key Account Management or Senior Account Management role within the logistics, transport, express parcels, courier, freight or supply chain sector.
Demonstrable track record of growing revenue and profitability within strategic customer accounts.
Strong commercial acumen and negotiation skills.
Experience managing large, complex customer relationships and contractual agreements.
Excellent business planning and account development capabilities.
Strong analytical and problem-solving skills.
Excellent communication, presentation, and stakeholder management skills.
Highly proficient in Microsoft Office applications and CRM systems.
Full UK Driving Licence.

Desirable

Knowledge of Express, Same Day, International, Freight Forwarding or Warehousing services.
Experience managing enterprise or multi-site customer accounts.
Exposure to tender management and bid processes.
Professional sales or account management qualifications.

A successful Senior Key Account Manager will deliver consistent revenue and margin growth, maintain exceptional customer retention, develop strategic relationships with key stakeholders, and position the business as a trusted logistics partner within the Express market.

Leadership Behaviors

Building Outstanding Teams

Collaborate & break silos

Execution & Accountability

External focus

Growth mindset

Inclusion

Innovation

Setting a clear direction

Simplification

Skills

Adaptability

Commercial Acumen

Communication Skills

Customer Centric

Financial Acumen

Interpersonal Skills

Leadership Skills

Negotiation Skills

Presentation Skills

Problem Solving

Product Knowledge

Apply Now

Refine Your Search

head of operations jobs in marlow, bkm

Senior Key Account Manager

Head of Performance and Improvement

School Business Manager

Head of Property Operations

Head of Property

Area Care Manager

Senior Director, Head of Global Logistics

Education Centre Supervisor

Head of Property Management

F & B MANAGER

Head of Service Delivery

Anti Money Laundering Service Delivery Lead

Clubhouse Manager - Winter Hill Golf Club

Wealth Operations Manager

Head of Human Resources

Head of Workplace Experience

Sr Manager, Digital Workplace Support UK

Head of Programmes