Job Overview
We are seeking an office-based Business Development Executive to support both the commercial and residential markets. The role involves proactively engaging with potential customers including M&E design consultants, housebuilders, developers, contractors, and resellers, while driving new business opportunities and supporting revenue growth.
Responsibilities
- Manage the sales pipeline efficiently using CRM software and Salesforce, ensuring accurate tracking of leads, contacts, and activities.
- Prepare detailed proposals, reports, and forecasts to inform strategic decision-making.
- Manage the sales inbox, ensuring timely responses in line with agreed service levels.
- Handle incoming phone calls in a professional and efficient manner.
- Prepare and issue quotations and proposals for ventilation systems to contractors, designers, architects, resellers and end customers.
- Identify and act on upselling and cross-selling opportunities across the product range.
- Respond to customer enquiries promptly and professionally, ensuring effective issue resolution.
- Maintain accurate and up-to-date customer records, sales pipelines, and activity logs within the CRM system.
- Develop a strong understanding of Airflow’s ventilation systems and product applications.
- Provide technical advice to customers regarding product selection and application.
- Support product demonstrations and online training sessions where required.
- Generate, qualify, and follow up on sales leads to convert opportunities into orders.
- Support marketing campaigns and lead generation activities.
- Follow up on existing leads to maximise conversion into sales.
- Liaise with internal departments to ensure a seamless customer experience.
- Provide support to customer services, technical support and external sales teams as needed.
- Offer flexible cover during periods of team absence.
- Build and maintain strong, long-term relationships with installers and contractors to drive repeat business and new opportunities, while effectively managing contractor accounts.
- Process Sales orders when required.
- Support the External sales team with preparation of quotations, proposals, reports and market insights.
- Arrange and coordinate face-to-face meetings and showroom visits to support sales conversion.
Objectives & Targets
- Build and develop relationships with consultants, specifiers, contractors, developers, and resellers.
- Arrange face-to-face and virtual customer meetings to support order conversion.
- Deliver product training sessions to customers via Microsoft Teams where required.
- Manage and progress opportunities through the CRM system.
- Maintain up-to-date knowledge of building regulations and industry standards (e.g. Part F, L, O, SAP, CIBSE).
- Use product selection tools to recommend solutions and maximise sales opportunities.
- Research potential clients, projects, and market trends to identify new business opportunities.
- Produce weekly and monthly reports, including sales performance and forecasts.
- Contribute to achieving overall company sales targets.
Personal Attributes
- Confident communicator – able to speak comfortably with customers, contractors, stakeholders and distributors over the phone and by email.
- Friendly and bubbly personality – brings positive energy to conversations and builds rapport quickly.
- Engaging – enjoys speaking with people and can hold natural, productive conversations.
- Solution-driven mindset – focuses on finding practical answers to customer queries, removing obstacles and a proactive approach to problem-solving.
- Proactive and self-motivated – takes ownership of tasks and follows up without needing to be asked.
- Resilient and persistent – stays upbeat and professional even when dealing with challenges or setbacks.
- Organised and detail-focused – able to manage multiple enquiries, quotes, and tasks efficiently.
- Eager to learn – enthusiastic about developing product knowledge and improving technical understanding.
- Team-oriented – collaborates well with colleagues in sales, customer service, and technical teams.
- Customer-centric attitude – genuinely enjoys helping people and delivering great service.
- Adaptable and quick-thinking – responds well to fast-paced environments and changing customer needs.
Key Competencies & Requirements
- Strong communication skills, both written and verbal.
- Good analytical skills, with the ability to interpret data and market information.
- Customer-focused approach and a confident, professional telephone manner.
- Ability to manage multiple tasks and prioritise workload effectively.
- Strong problem-solving skills and willingness to learn technical products.
- Proficient in Microsoft Office; willingness to learn CRM systems.
- A degree in Business, Marketing, or a related discipline is desirable but not essential.
Desirable
- Interest in construction, HVAC, or building services.
- Previous customer service, sales, or administrative experience (including placements/part-time roles).
Summary of benefits
- Salary between £28-30k pa dependant on experience.
- 25 days annual leave plus (bank holidays)
- 1 day holiday for birthday
- KPI Bonus
- Company Pension Scheme
- Private Healthcare
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Free parking
- Life insurance
- On-site parking
Experience:
- Sales: 2 years (required)
Work Location: In person
