Saas operations analyst Work, Jobs in Marlow (with Salaries)

SaaS Operations Analyst
IDBS —Woking
- Full-time
- Bachelor's degree
- In-person
- Annual leave
1d
AI Transformation & Enablement Analyst
Loftware UK —Reading
- Hybrid work
- Azure
- Master's degree
- AWS
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Sr. Analyst GTM Strategy & Operations
Kaseya Careers —Reading
- Microsoft Excel
- Master's degree
- Analysis skills
Quick apply
21h
Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Free parking
- Sick pay
Quick apply
Senior Data Analyst (Fixed-term Contract)
System C —Oxford
- Salesforce
6h
Lead Security Operations Center Analyst (f/m/d)
Thinkproject Holding GmbH —Reading
- Full-time
- Azure
- Management
- English
2d
Financial Planning & Analysis Lead
CloudFactory —Reading
- Full-time
- Hybrid work
- Bachelor's degree
- Leadership
- Communication skills
- Life insurance
Quick apply
Customer Success Manager, Mid-Market
Heidi —London
- Full-time
- Hybrid work
14d
SAP Finance Integration Architect
Allwyn UK —Watford
- Hybrid work
- Azure
- ERP systems
- AWS
- Annual leave
- Employee assistance programme
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SaaS Operations Analyst

IDBS -
Woking

Apply Now

Job details

Full-time
1 day ago

Benefits

Annual leave

Qualifications

ISO 9001
Bachelor's degree
SaaS

Full job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At IDBS, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At IDBS, we are at the cutting edge of providing innovative software solutions and services that empower scientists and researchers to accelerate their discoveries by helping them design, execute and orchestrate processes, manage, contextualize and structure their data and gain valuable insights throughout the drug lifecycle, from R&D through manufacturing. We work with 80% of the top 20 global BioPharma companies*. Our customers engage in groundbreaking work, from pioneering biological research to developing new therapies and medicines. Join us at IDBS to continuously grow and make a real impact, working alongside passionate colleagues who care deeply about our mission and each other.

Source: Exploring the top 20 biopharma companies Q1 2024 market cap growths | TechTarget

Learn about the Danaher Business System which makes everything possible.

The SaaS Operations Analyst is responsible for the delivery and ongoing management of the IDBS SaaS platform across the full customer lifecycle, working under the guidance of senior team members. The role involves executing defined operational tasks such as onboarding, in-life service support, scheduling upgrades, and coordinating offboarding, while ensuring activities align with established procedures. The Analyst is responsible for working directly with customers to resolve routine issues, handle standard customer requests, and maintain reliable and compliant SaaS environments. They also assist with qualification testing and provide customers with guidance on Installation Qualification (IQ) and Operational Qualification (OQ) processes. Working closely with teams such as Engineering and Customer Success, the Analyst helps ensure timely service delivery, adherence to quality and compliance standards, and overall customer satisfaction, while continuing to build technical and operational expertise.

This position reports to the SaaS Operations Manager and is part of the Customer Operations department located in Woking and will be an on-site role.

In this role, you will have the opportunity to:

Manage the IDBS SaaS platform across the full customer lifecycle (onboarding, upgrades, in-life and offboarding).
Respond to customer queries, resolve routine issues, and manage service requests.
Coordinate onboarding, upgrades, and offboarding directly with customers within defined timelines.

Perform qualification testing (IQ/OQ) and maintain compliant, operational SaaS environments.
Adhere to QMS, ISO standards, and company policies.

The essential requirements of the job include:

Bachelor’s degree or equivalent, preferably in a STEM subject, life sciences, or similar.
Suitable for graduates.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

Ability to lift, move or carry equipment up to 10lb.

It would be a plus if you also possess the following experience:

Awareness of ISO 27001 and ISO 9001.
Understanding of IQ/OQ processes.

IDBS, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Apply Now

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saas operations analyst jobs in marlow

SaaS Operations Analyst

AI Transformation & Enablement Analyst

Sr. Analyst GTM Strategy & Operations

Service Desk Analyst

Senior Data Analyst (Fixed-term Contract)

Lead Security Operations Center Analyst (f/m/d)

Financial Planning & Analysis Lead

Customer Success Manager, Mid-Market

SAP Finance Integration Architect

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