Client services occupations Work, Jobs in Marsh Gibbon, Bkm (with Salaries)

Customer Service Executive - Etail
ACCO Brands —Aylesbury
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
2d
Customer Service Representative (Account Manager)
The Pollard Group —Buckingham
- Full-time
- Hybrid work
- CRM software
- Customer service
- IT
Quick apply
Customer Care Coordinator
Dandara —Milton Keynes
- Customer service
- Maintenance
- IT
- Employee assistance programme
Trainee Customer Service Representative (CSR)
The Pollard Group —Buckingham
- £21,200 - £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Client Services Executive
Ebury —High Wycombe
- CRM software
- Computer literacy
- Salesforce
Quick apply
11d
Client Operations Manager
Personal Group —Milton Keynes
- £36,000 a year
- Hybrid work
- Sales
- Communication skills
Quick apply
Client Services Coordinator (UK Wholesale)
Ingram Content Group —Deanshanger
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Client Success Executive
BSI —Milton Keynes
- Full-time
- Hybrid work
- CRM software
- Spanish
- Salesforce
13d
Client Solutions Specialist
James and James Fulfilment Ltd. —Northampton
- From £30,000 a year
- Full-time
- Sick pay
Quick apply
Business Centre Executive
Return on Investment Ltd —Milton Keynes
- £23,500 - £24,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
12d
Client Relations Executive
Portman Finance Group —Northampton
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
8d
Reactive Services Executive
Biffa Waste Services —Aylesbury
- £25,350 a year
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Free parking
- Work from home
Quick apply
Customer Loyalty Advisor
CreatePay —Milton Keynes
- £28,000 a year
- CRM software
- Customer service
Quick apply
8d
Sr Client Success Manager
WorkBuzz —Milton Keynes
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
Customer Service Administrator
Dawsongroup —Willen
- Full-time
- Customer service
- Communication skills
- Time management
Quick apply
Client Success Executive
Incentivesmart Limited —Milton Keynes
- £28,000 - £30,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Office
- Employee discount
Quick apply
Customer Service Coordinator
BMI Group —Milton Keynes
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Customer Success Manager - Microsoft
Ingram Micro —Milton Keynes
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Referral programme
Customer Experience Manager (EMEA)
Kinetic Software —Milton Keynes
- £40,000 - £45,000 a year
- Hybrid work
- CRM software
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Ecommerce Coordinator (Customer Service, Orders & Platform Support)
Prodrive —Banbury
- Microsoft Excel
- Customer service
- In-person
- Employee discount

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Customer Service Executive - Etail

ACCO Brands -
Aylesbury

Apply Now

Job details

Full-time
2 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Analysis skills
IT
Root cause analysis
Communication skills
Time management

Full job description

Moving Forward – Feeling Good

ACCO Brands is shaping the transformation of the working world with innovative solutions and strong brands. We want consumers, customers and colleagues to move forward and to feel good on the way. At ACCO Brands, we are passionate about creating and selling products that make people feel good at work, at home and at school.

If you are looking to make an impact on the working world of tomorrow and seek a rewarding opportunity in a truly international environment, then ACCO Brands could be for you.

We invite you to join us on our journey and in our dedication to building an inclusive culture that is characterized by collaboration, entrepreneurship, and commitment.

Job Summary

Purpose of the Job:
To ensure ACCO meets and exceeds Customer’s expectations and demands with regards to service delivery and total customer satisfaction, through effective order handling, query investigation and resolution.

Responsibilities

Principal Accountabilities and Key Tasks:
Process Customer orders and related queries accurately and in a timely manner, ensuring all deadlines are met.

Use Customer portals for order management (e.g., check order status, confirm stock availability, manage returns, raise/query cases) to ensure accurate and timely fulfilment.

Capture customer demand, including daily lost sales data, and communicate clearly to Sales and Demand Planning.

Drive continuous improvement of the sales order process from order receipt through warehouse fulfilment and invoicing.

Investigate delivery disputes using report data to highlight improvement opportunities, including preventative actions and process re-engineering, with a focus on debit reduction.

Act as first response for customer-raised quality issues and chargebacks (Customer fines): acknowledge, triage/log, coordinate investigation/root-cause analysis, and communicate corrective/preventative actions through to resolution.

Seek automation and optimisation of processes, utilising Amazon tools in line with ACCO system platforms.

Work collaboratively with the ACCO Sales team on account management and building Customer relationships.

Actively contribute to process reviews to ensure best practice is adopted.

Develop and maintain effective links with internal departments to ensure alignment of processes.

Provide cover for other team members during times of absence.

Contribute to team effort to ensure all department goals and targets are achieved.

Undertake additional tasks as requested by line management.

Ensure compliance with Company Standards and Regulations regarding Health, Safety and the Environment, and policies including Sarbanes Oxley (SOX); maintain departmental standards of dress, timekeeping and attendance.

Knowledge, Skills & Experience

Knowledge & Experience:
Experience of Amazon including vendor central

Proven experience in a customer service environment, with a strong focus on order management, query resolution, and customer satisfaction.

Demonstrated analytical and problem‑solving capability, with the ability to investigate issues, identify root causes, and implement effective solutions.

Experience working collaboratively within a team environment, supporting shared objectives and service delivery targets.

Confident interacting with customers and internal stakeholders at all levels, maintaining professionalism at all times.

Skills:
Excellent communication skills, both written and verbal, with the ability to convey information clearly and professionally.

Strong organisational, planning, and time‑management skills, with the ability to manage multiple priorities and meet deadlines.

Proactive, self‑motivated, and adaptable, with a positive approach to change and continuous improvement.

High level of IT literacy, with proven experience using Microsoft Office applications, including Outlook, Excel, and Word.

Strong analytical and problem-solving skills with the ability to successfully interact with customers and colleagues.

Cross functional working environment.

Working Arrangement:
Full time position – Monday to Friday

35 hours per week, or hours to complete tasks

Feel Good About Us:
With strong brands and innovative products, our business is focused on helping people feel good physically and mentally while working.

You could be reducing wrist strain with a keyboard and mouse from KENSINGTON; supporting your mind and body with a laptop riser, seat cushion and file folder from LEITZ or maybe taking a relaxing break with a gaming controller from POWER A. Perhaps you are clearing your clutter with shredder from REXEL and storage boxes from ESSELTE or using a glue or nail gun from RAPID to create your next home project. Whatever products you are using, you will move forward and feel good with ACCO Brands.

With annual revenues of $1.7 Billion, the power of our brands, our unmatched global customer reach, and our strategic market strengths put us in a position to achieve global leadership and growth.

Joining ACCO Brands is joining a long history of industry leadership and innovation; focused on delivering exceptional value to our customers by providing unique, cutting-edge, branded products.

Sustainability

ACCO Brands Europe has been working on taking care of tomorrow for many years and this was highlighted by the award of the EcoVadis Silver Medal. The award places ACCO Brands Europe in the top 15% of companies rated by the highly reputed system and recognizes our continuous sustainability efforts.

Equal Opportunity Employer

ACCO Brands is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, marital status, national origin, physical or mental disability, veteran status, and any other characteristic protected by applicable law. The company strives to create a winning culture with a leadership promise to provide equal access and opportunity for all to grow, succeed, and contribute to their full potential.

More information about moving forward and feeling good with ACCO Brands can be found at www.accobrands.com and at ACCO Brands Europe .

Apply Now

Refine Your Search

client services occupations jobs in marsh gibbon, bkm

Customer Service Executive - Etail

Customer Service Representative (Account Manager)

Customer Care Coordinator

Trainee Customer Service Representative (CSR)

Client Services Executive

Client Operations Manager

Client Services Coordinator (UK Wholesale)

Client Success Executive

Client Solutions Specialist

Business Centre Executive

Client Relations Executive

Reactive Services Executive

Customer Loyalty Advisor

Sr Client Success Manager

Customer Service Administrator

Client Success Executive

Customer Service Coordinator

Customer Success Manager - Microsoft

Customer Experience Manager (EMEA)

Ecommerce Coordinator (Customer Service, Orders & Platform Support)

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