Customer experience leader Work, Jobs in Marshfield, Nwp (with Salaries)

Customer Team Leader
Welsh Water —Cardiff
- £35,833 - £39,163 a year
- Hybrid work
- Human resources
- Mentoring
- Free parking
- Annual leave
4d
Customer Experience Team Leader
Sopra Steria —Newport
- £26,972 - £29,000 a year
- Weekend availability
- Hybrid work
- Organisational skills
- IT
- Annual leave
13d
Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
Enforcement Agent - Rhondda
Dukes Bailiffs Limited —Rhondda
- £28,500 - £100,000 a year
- Full-time
- Leadership
- Communication skills
- Negotiation
- Health & wellbeing programme
- Flexitime
Quick apply
Team Leader
The Fedcap Group —Llantrisant
- Full-time
- Management
- Project management
- Organisational skills
- Annual leave
Quick apply
8d
Collections Specialist Apprenticeship
Welsh Water —Cardiff
- £25,949 a year
- Communication skills
- Annual leave
- Employee assistance programme
10d
Customer Manager
Network Rail —Cardiff
- £46,701 - £56,963 a year
- Full-time
- Hybrid work
- Travel
- Contracts
- Negotiation
- Employee discount
5d
Customer Success Manager
LEAP Legal Software —Cardiff
- £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
International Sales Manager
Wescom Group —Cardiff
- From £45,000 a year
- Full-time
- Hybrid work
- Sales
- Military
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
5d
Residence Co-ordinator
Here! Students —Cardiff
- £25,603.50 a year
- Full-time
- Heavy lifting
- Sales
- Customer service
- Health & wellbeing programme
- Life insurance
Quick apply
3d
Customer Subscriptions Associate
Future Publishing —Cardiff
- £28,000 - £29,000 a year
- Hybrid work
- Customer service
- Continuous improvement
- Organisational skills
- Referral programme
Quick apply
5d
Retail Sales Advisor - 32 Hours
DFS —Cardiff
- £12.71 an hour
- Sales
- Employee assistance programme
- Employee discount
Quick apply
Collections Officer
Capital on Tap —Cardiff
- £27,000 - £34,000 a year
- Full-time
- Financial services
- Communication skills
Progression Job Coach
Serco Plc —Cardiff
- £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Mentoring
- Communication skills
- Employee assistance programme
12d
Business Development Executive
Tes Global —Llantrisant
- Up to £35,000 a year
- Full-time
- Sales
- Communication skills
- School
- Annual leave
- Employee assistance programme
Quick apply
Customer Service & Sales Advisor
NFU Mutual —Cardiff
- £26,773 a year
- Full-time
- Customer service
- Travel
- Data entry
- Annual leave
- Employee discount
1h
Senior Operations Manager - Customer Service
Capital on Tap —Cardiff
- £500 - £750 a week
- Customer service
- Analysis skills
- Financial services
Retail Sales Leader - Cardiff
Mood London —Cardiff
- £30,000 - £60,000 a year
- Full-time
- Sales
- In-person
- Leadership
- Employee discount
Quick apply
3d
Customer Ambassador
Portable Multimedia Limited T/A Nextbase —Caerphilly
- Hybrid work
- CRM software
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Quick apply
Regional Manager (Lift Industry)
Pickerings Lifts —Cardiff
- Full-time
- Microsoft Outlook
- IT
- In-person
- Free parking
- Annual leave
Quick apply

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customer experience leader jobs near marshfield, nwp

Customer Team Leader

Welsh Water -
Cardiff

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Job details

Fixed term contract
£35,833 - £39,163 a year
4 days ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Car scheme
On-site parking

Qualifications

Fortran
Human resources
Mentoring
Welsh

Full job description

Date:
22 Jul 2026

Company:
DWR Cymru Cyfyngedig Welsh Water Plc

City:
Cardiff

Address:
Cardiff, Wales, GB, CF3 0LT

Job Requisition Number
8983

Work Type
12 Months FTC

Job Function
Customer Services

Salary Range
£35,833.00 -£39,163.00

Base
South East Hub

Closing Date
Sunday 2nd August 2026 at 23:59

What you’ll be responsible for

Coaching and developing advisors in the contact centre in various ways including call listening, quality feedback and process guidance to ensure that individual, team and department targets are achieved.

Being hands on, managing and motivating your team to deliver great customer service. Establishing a high-performance culture by setting and continuously reviewing SMART goals and performance indicators and following company guidelines.

Gathering data from a range of sources to help with optimising team working practices through continuous improvement, innovation, and best practice to increase customer satisfaction and cash collection.

Establishing and maintaining effective working relationships within the team and other parts of the business to ensure goals are supported and delivered.

Promoting awareness around health & safety procedures - being accountable for your own health & safety and having a duty of care to your colleagues and anyone affected by the work you do.

Undertaking any other duties as required to meet the needs of the business.

About you

Experience of managing people and HR practices

Experience of coaching and mentoring a team to maximise its performance and engagement

Experience of managing health and safety

Experience of delivering successful change within a team

Able to communicate well, actively listen and respond appropriately to solve problems

Able to guide, inspire and motivate your team to perform effectively

Able to work to tight deadlines, sometimes in difficult circumstances

Able to use Microsoft software packages along with the company’s internal packages
Good to know

Hybrid working between office and home

Shifts between 0800-1800 with 1 Saturday 09:00-13:00 in 5

Interviews for this role will be held on Thursday 6th August 2026

If you would like further information on this role, please contact [email protected]

Benefits

As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)

Option to buy additional annual leave up to 5 days per year

Enhanced employer pension contributions – Up to 11% employer contributions

Free Mortgage Brokering Services

Enhanced family friendly policies

Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes

Gym and fitness discounts as well as high street shopping

Cycle to work scheme

Discount off all Welsh Water visitor attraction centres and gift shops

Car-leasing scheme and free on-site parking at all sites

Health CashBack scheme and access to an online GP service

An employee assistance programme for employees and their immediate family

Many more can be found on our website.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.

For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer. Who we are
Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.

Job Segment:
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Refine Your Search

customer experience leader jobs in marshfield, nwp

Customer Team Leader

Customer Experience Team Leader

Customer Service Team Leader

Enforcement Agent - Rhondda

Team Leader

Collections Specialist Apprenticeship

Customer Manager

Customer Success Manager

International Sales Manager

Residence Co-ordinator

Customer Subscriptions Associate

Retail Sales Advisor - 32 Hours

Collections Officer

Progression Job Coach

Business Development Executive

Customer Service & Sales Advisor

Senior Operations Manager - Customer Service

Retail Sales Leader - Cardiff

Customer Ambassador

Regional Manager (Lift Industry)

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