Night auditor Work, Jobs in Marston Moretaine, Bdf (with Salaries)

Night Auditor
IBIS —Luton
- Part-time
- Hospitality
- Customer service
- Hotel
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Night Auditor
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Handle guest enquiries, complaints, wake-up calls, mail, messages and special requests promptly and efficiently.
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5d
Night Auditor
IBIS —Luton
Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet.
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Night Auditor

IBIS -
Luton

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Job details

Part-time

Qualifications

Hospitality
Customer service
Accounting
Computer skills
Cash handling
Communication skills
Hotel experience
Time management

Full job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a detail-oriented and customer-focused Night Auditor to join our team in Luton, United Kingdom. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during overnight hours, maintaining high standards of guest satisfaction, and overseeing financial accuracy.

Welcome late-arriving guests and bid farewell to early departures, providing exceptional customer service throughout their stay
Perform daily reconciliation of the hotel's financial transactions, including checking and preparing reports, completing audits, and collating necessary paperwork for departures
Manage and confirm reservation details and accounts for in-house guests, ensuring all information is recorded accurately
Handle guest check-ins and check-outs efficiently, maximizing guest satisfaction while maintaining property safety and security
Respond promptly and professionally to guest requests and concerns, ensuring total customer satisfaction
Prepare and distribute relevant reports to appropriate departments
Oversee the hotel's overnight operations, taking initiative to resolve any issues that may arise
Collaborate with other departments to ensure a seamless guest experience
Maintain a clean and organized front desk area
Set Breakfast for early travelers

Qualifications

High school diploma or equivalent
Exceptional customer service and communication skills
Strong attention to detail and ability to multitask in a fast-paced environment
Excellent time management skills and ability to work autonomously
Good understanding of finance and accounting practices
Proficiency in basic computer skills and hotel management software (knowledge of Opera Cloud is a plus)
Strong problem-solving skills and ability to make decisions independently
Flexibility to work night shifts (typically 11:00 PM to 7:00 AM), including weekends and holidays
Ability to handle cash and process credit card transactions accurately
Willingness to take ownership and initiative in various tasks as required
Ability to remain calm and professional under pressure
Basic understanding of local laws and regulations related to the hospitality industry is preferred

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Night Auditor

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