Sector: Adult Social Care – Learning Disabilities
Service Types: Residential and Supported Living
Reports to: Divisional Director
Direct Reports: Registered Managers / Service Managers
Role covering the whole of the South West
Role Purpose
The Regional Director is responsible for the operational performance and quality of services within a defined region and are accountable for driving a culture of continuous improvement, positive outcomes, and operational excellence across all services within the region. The role provides visible leadership, assurance, and governance oversight, ensuring services operate in line with regulatory expectations, organisational values, and strategic objectives.
Reporting to the Divisional Director, the role ensures that services are delivered in line with Company standards, KPIs, and regulatory requirements. The postholder leads Registered Managers to deliver high-quality, person-centred care while maintaining strong occupancy, workforce stability, and compliance.
The Regional Director plays a key role in embedding systems, processes, and ways of working at service level.
The Regional Director role models Swanton ethos
The Regional Director will support growth, service development, and innovation opportunities within the region whilst maintaining quality and stability across existing services.
Key Responsibilities
Operational Delivery
- Oversee day-to-day service delivery through Registered Managers.
- Ensure services are safe, effective, and person-centred.
- Maintain regular oversight of service performance and standards.
- Provide hands-on support to services where required.
- Ensure effective oversight of safeguarding, incidents, and risk management across the region.
- Maintain visibility within services through regular quality visits, audits, and engagement with people we support and staff teams.
- Ensure lessons learned are embedded following incidents, complaints, audits, and inspections.
Performance & KPIs
- Monitor and manage service performance using KPI dashboards and reporting tools.
- Ensure delivery against key metrics including quality, compliance, occupancy, staffing, and financial performance.
- Take timely action to address underperformance.
- Drive accountability through data-led performance management and structured service review processes.
- Analyse trends and implement improvement plans where performance indicators fall below target.
- Monitor delivery of commissioned hours and workforce utilisation.
Quality & Compliance
- Ensure services meet all regulatory and legislative requirements.
- Support services through inspections and quality reviews.
- Promote continuous improvement and high standards of care.
- Oversee action plans arising from inspections, audits, complaints, and safeguarding matters.
- Ensure Responsible Individual governance requirements are supported and embedded at service level.
- Promote a culture of reflective practice, learning, and continuous improvement.
People Leadership
- Lead the region in line with Swanton Ethos creating a culture that promotes quality of care and positive outcomes.
- Lead, support, and develop Registered Managers.
- Ensure effective staffing levels, recruitment, and retention.
- Promote a positive, values-driven culture across services.
- Oversee action plans arising from inspections, audits, complaints, and safeguarding matters.
- Ensure Responsible Individual governance requirements are supported and embedded at service level.
- Promote a culture of reflective practice, learning, and continuous improvement.
Systems & Process Implementation
- Embed Company systems, processes, and policies within services.
- Ensure consistent use of systems and accurate reporting.
- Support managers to effectively use data to drive performance.
- Promote effective use of digital care and compliance systems.
- Ensure data accuracy, oversight, and meaningful analysis of operational information.
- Support managers to utilise systems to improve outcomes, quality, and performance.
Financial Management
- Support the management of service budgets and cost control.
- Monitor financial performance indicators such as agency usage and occupancy.
- Take action to address financial pressures within services.
Stakeholder Engagement
- Maintain and develop relationships with local commissioners, regulators, families, and stakeholders.
- Represent the Company at a regional level.
- Promote co-production and partnership working.
- Support contract monitoring, commissioner reviews, and placement development opportunities.
Operational Issues & Improvement
- Respond to operational issues within services, ensuring timely resolution.
- Identify risks and implement preventative actions.
- Share learning and best practice across services.
- Lead regional improvement plans and transformation initiatives.
- Support mobilisation of new services and transitions where required.
Key Outcomes
- Strong performance across services within the region
- High-quality, compliant, and person-centred care
- Effective leadership of Registered Managers
- Consistent use of systems and processes
- Stable workforce and sustainable occupancy
- Effective safeguarding oversight and risk management.
- Delivery of regional financial and occupancy targets.
- Positive feedback from people we support, families, commissioners, and stakeholders.
- Improved staff engagement and retention.
- Evidence of continuous improvement and innovation.
