Front of House & Office Coordinator
Location: City of London, near Liverpool Street
Schedule: Full Time, Monday to Friday, 9am to 6pm
Salary: Competitive, depending on experience
Job Summary
We are a YC backed fintech firm near Liverpool Street looking for a Front of House & Office Coordinator to be the warm, capable face of our office. This is a role for someone with genuine hospitality instincts who takes pride in great coffee, knows how to make every visitor feel looked after, and keeps the day to day running of the office in good shape.
You will greet clients, advisors, and guests, prepare and serve high quality coffee, manage supplier relationships, and ensure the office environment consistently reflects the standards of the business. You are the first point of contact for everyone who walks through the door and you set the tone for every interaction that follows.
Backgrounds in independent coffee, members' clubs, galleries, design studios, boutique hotels, or restaurants all work brilliantly. This role suits someone who values a stable, predictable Monday to Friday with no evenings or weekends, perhaps because they are building something of their own outside of work. We respect that and want to support it.
Responsibilities
Front of House and Welcome Experience
- Greet every visitor warmly and professionally, including clients, advisors, deliveries, and candidates
- Act as the face of the business and set a positive tone for every interaction
- Manage the reception area and keep it presentation ready throughout the day
- Build rapport with regular visitors and ensure returning guests feel recognised
Coffee and Hospitality
- Prepare and serve high quality espresso based drinks for guests and the team to a consistent professional standard
- Maintain the coffee machine and equipment, including daily cleaning, descaling, and stock management
- Source beans, milk, and consumables and maintain supplier relationships in this area
- Set up and reset meeting room refreshments before and between meetings
Office Coordination
- Manage office supplies, stationery, and kitchen stock including the fridge, snacks, and drinks
- Own supplier relationships and contracts for bins and waste, water cooler, coffee, cleaning supplies, and plant care
- Receive and distribute post, packages, and deliveries
- Book couriers, taxis, and occasional travel arrangements
- Maintain the office calendar and coordinate visitor schedules and meeting room bookings
- Support the setup of internal events, team gatherings, and client lunches
Facilities and Health & Safety
- Work closely with the Facilities Manager on building issues, contractor visits, and maintenance escalations
- Report any building, security, or safety concerns promptly to the Facilities Manager
Scope of the role: This role is not a cleaning role. A professional cleaning service is contracted for the office. Light upkeep such as clearing meeting rooms, loading the dishwasher, and wiping down the coffee station is part of the role. Deep cleaning is not. Similarly, while you will manage contracts and stock levels, you are not the facilities or maintenance lead. That sits with the Facilities Manager, with whom this role works alongside, not under.
Experience
- 1 to 3 years of experience in a hospitality, front of house, host, barista, or office coordination role
- Demonstrated barista training and competence, you can make a properly extracted espresso and steam milk with confidence
- Warm, professional, and unflappable with all types of people, equally comfortable making small talk with a senior advisor as with a delivery driver
- Naturally organised, you notice when the milk is running low before anyone else does
- Comfortable juggling competing demands without getting flustered
- Good written communication for emails to suppliers, the team, and visitors
- Familiar with basic office tools such as email, calendars, and shared documents
- Formal qualifications are not required
Summary
This is a hands on role at a YC backed fintech where you will be the welcoming face of the office, the person everyone trusts to keep things running, and someone who genuinely enjoys making great coffee for the team and our visitors. You will work alongside our Facilities Manager and report into the operations side of the business, with real visibility across the company.
What we offer:
- Competitive salary, paid monthly
- Monday to Friday, 9am to 6pm. No evenings, no weekends, no on call requirements
- 25 days annual leave plus bank holidays
- Pension contributions
- Best in class private health insurance
- Wellness benefits and a gym membership
- Annual learning and development budget to invest in your growth
- A MacBook
- A modern office with high quality coffee equipment
- A working culture that respects life and pursuits outside of work
If this sounds like the right role for you, please apply with a cover letter and CV. Thank you!
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Free fitness classes
- Gym membership
- Private medical insurance
Work Location: In person
