Product Manager II
Location - Harrogate/ Hybrid 1 day per week
WHO WE ARE
Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company’s Professional Services Automation (PSA), Customer Success (CS), and Financial Management (FM) solutions—delivered on Salesforce’s leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, Texas with presence around the world, Certinia is backed by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com.
THE ROLE
Do you want to drive and lead the product innovation efforts? Do you love challenges? Are you comfortable leveraging the latest innovation and technology to build disruptive products? Do you thrive in a high-growth and global environment? Are you a collaborative learner who wants to make a lasting impact on our company's success? If so, read on!
We are looking for a Product Manager to deliver powerful, intelligent yet simple-to-use solutions that let our customers run the best professional services organisations on the planet.
This product manager will lead a feature crew on our Salesforce CRM Analytics product, reporting to the Decision Intelligence Manager, Product Management.
WHAT YOU WILL DO IN THIS ROLE
Engage with customers:
- Customers are at the heart of everything we do. You will be empowered to collaborate fully with customers to gain a deep understanding of their goals and challenges. Bringing insights and opportunities back to the wider team to explore new solutions.
Drive strategy:
- Own the strategy for your part of the product - which is typically aligned to a key customer persona.
- Influence overall product strategy by sharing your insights into customers needs.
- Collaborate with leadership to drive strategic investments and specific customer needs in parallel.
- Work with engineering and design partners to define the shared OKRs for your feature crew, ensuring strategy meets practice.
Discovery & Delivery:
- Own the discovery and delivery objectives for your assigned domain.
- Develop a rich understanding of customer needs in your problem space through customer interviews, stakeholder interviews, usage metrics data, and customer ideas.
- Synthesise and structure your discovery using AI.
- Leverage our AIDLC with engineering leads to prototype and test potential solutions at pace. (You will receive training on our AIDLC)
- Partner with the design and engineering leads in your feature crew to explore potential solutions and test these to discover the best solution.
- Work with your feature crew to iteratively deliver the highest value solution to our customers. Expect to learn, adapt and iterate on the fly.
- Draw on support from your experienced peers and discipline leads across Product Management, design and engineering.
- Own the responsibility for ensuring that features are ready to ship.
- Design BI data models with your feature crew based on knowledge you gain about the structure of our PS Cloud product.
- Design data visualisations with your UX designer and engineering leads to present services metrics in a powerful and engaging way.
Go To Market:
- Collaborate with key customers to help them adopt and go-live with the latest versions of the product, including capabilities which you helped shape, design and deliver.
- Help train our sales, services and support teams so they can make customers successful.
- Present new functionality to customers and partners as part of the new release process at webinars, our conference and occasionally one on one.
- Answer escalated customer queries on functionality and identify bugs.
- WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE
- Extensive and demonstrable experience as a Product Manager or Product Owner
- A proven understanding of modern Product Management practices, such as Opportunity Canvases, User Story Maps, Objectives and Key Results, Lean UX, rapid prototyping and storyboarding.
- Experience working on enterprise software products and a working knowledge of the constraints and opportunities that this implies.
- Experience of building Reporting and Analytics solutions, either as products or as internal solutions in your role.
- Working knowledge of financial concepts - revenue, invoicing, profit and margin, forecasting
- A hunger and ability to learn quickly and work through ambiguity to create clarity.
- Strong interpersonal skills with the ability to both listen and lead.
- Product design, analytical and problem solving skills.
- Experience working in an Agile environment.
- Strong attention to detail.
- A global mindset. We are a global company with global customers.
WHAT ELSE WOULD BE GREAT
- Experience of Salesforce's CRM Analytics or other BI product such as Power BI, Tableau or other BI product
- Knowledge of the Force.com platform, Apex, Visualforce and Lightning Frameworks are a strong plus.
- Knowledge of SF Data Cloud
- An understanding of Professional Services organizations and personas we are serving with our solution/s.
- Knowledge of the “business of services” from Sales to Service Delivery to Finance across the customer lifecycle at an enterprise level.
- Previous experience working on ERP/PSA solutions, CRM solutions, CPQ solutions and/or cloud platforms is highly desirable.
- Experience navigating the strengths and limitations of a platform architecture.
