Location: Darlington (office-based role)
Salary- £28,621 plus quarterly bonus
Working Hours - 37.5 h - Monday - Friday
Are you a motivated leader who thrives on developing people, driving performance, and delivering exceptional service? At Northgate Vehicle Hire we’re looking for a proactive and people-focused Team Leader to join our Service Desk Team at Northgate Vehicle Hire.
This is an exciting opportunity for someone who enjoys leading from the front, creating a positive team culture, and making a real impact in a fast-paced operational environment. You’ll play a key role in our customers receive support with their vehicles, delivering excellent service to both internal and external customers.
What you will be doing:
- Leading and motivating a high-performing Service Desk team to ensure delivery on all KPIS and Service Levels
- Monitoring performance, identifying improvements, and driving best practice for the team. As a people leader you will coach, supporting, and develop team members to help them succeed
- Resolving challenges quickly and effectively within a busy environment
- Supporting operational efficiency and cost control across workshop operations
- Building strong relationships across departments to achieve shared goals
- Championing a culture of continuous improvement and customer excellence
What’s in it for you?:
Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …
Salary - £28,621 plus quarterly bonus
Annual Leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!
Pension - Employer contributions of 5%.
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q and Wickes.
Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping
About you
We’re looking for a confident and engaging leader who brings energy, resilience, and a passion for delivering results.You’ll ideally have:
Previous experience in a team leadership or supervisory role- A customer-first mindset with a commitment to service excellence
- Strong attention to detail and the ability to maintain high levels of accuracy
- Good IT skills, including Microsoft Office, and confidence learning new systems
- Excellent communication and relationship-building skills
- A proactive approach with the ability to solve problems and drive improvements
- The ability to motivate, coach, and inspire a team in a fast-paced environment
About Us
With over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.
