Field manager Work, Jobs in Masham, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
2d
Travelling Manager
Mark Johnston Racing —Bainbridge
- Overtime
- Leadership
Intensive Support Team Operational Manager
North Yorkshire Council —Northallerton
- £47,181 - £51,356 a year
- Call to connect
- Case management
- Communication skills
9d
Yard Manager
Mark Johnston Racing —Bainbridge
- Overtime
- Leadership
Service Team Resource Planner
Brass Monkey Health —Wetherby
- £30,000 - £32,500 a year
- Full-time
- CRM software
- Administrative experience
- Electrical experience
Quick apply
HR Manager
North Yorkshire Council —Northallerton
- £47,181 - £51,356 a year
- Call to connect
- Analysis skills
- Driving
- Human resources
- Employee discount
14d
Registered Care Manager
Helping Hands —Knaresborough
- Up to £42,000 a year
- Management
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Team Leader
Reed In Partnership —Harrogate
- £29,000 - £33,750 a year
- Full-time
- Management
- Psychology
- Business
- Annual leave
- Flexible schedule
Parts Co-Ordinator
ABL 1Touch —Darlington
- Up to £35,000 a year
- Sales
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Place Missions Lead Educationalist
Department for Education —Darlington
- £600 a day
- Part-time
- Presentation skills
- Leadership
- School
5d
Field Sales Executive
Quickline Communications —Northallerton
- Full-time
- Sales
- Annual leave
- Employee assistance programme
Quick apply
Business Development Manager
DoubleTree by Hilton Harrogate Majestic —Harrogate
- Full-time
- Hospitality
- Sales
- Hotel
- Employee discount
Quick apply
Managing Director MHT (m/f/d)
MHT Technology —Melsonby
- Full-time
- Sales
- Engineering
- Business
Field Operative - Industrial Cleaner
Cater-Clean Solutions Limited —Harrogate
- £24,375 - £45,240 a year
- Full-time
- Travel
- Power tools
- In-person
- Sick pay
Quick apply
4d
Senior Territory Manager - North / North West Implants • Regeneration
Megagen Implants —Skipton
- Full-time
- Remote
- Sales
- Driving
- Travel
- Annual leave
- Flexible schedule
Quick apply
Public Health Practitioner Apprenticeship
North Yorkshire Council —Northallerton
- £24,522 a year
10d
Senior Community Mental Health Practitioner
Tees, Esk and Wear Valleys NHS Trust —Colburn
- £39,959 - £48,117 a year
- Full-time
- Management
- Analysis skills
- Travel
3d
Business Development Manager (BDM) - Wetherby - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Wetherby
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Building Surveyor
Stiltz Homelifts —Leeds
- Full-time
- Carpentry
- Travel
- Construction
- Employee discount
- Referral programme
Quick apply
Operations Manager
Amazon UK Services Ltd. —Darlington
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
2 days ago

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

field manager jobs in masham, nyk

Senior Customer Service Manager

Travelling Manager

Intensive Support Team Operational Manager

Yard Manager

Service Team Resource Planner

HR Manager

Registered Care Manager

Team Leader

Parts Co-Ordinator

Place Missions Lead Educationalist

Field Sales Executive

Business Development Manager

Managing Director MHT (m/f/d)

Field Operative - Industrial Cleaner

Senior Territory Manager - North / North West Implants • Regeneration

Public Health Practitioner Apprenticeship

Senior Community Mental Health Practitioner

Business Development Manager (BDM) - Wetherby - Circa 41k Package - 53k OTE Uncapped

Building Surveyor

Operations Manager

I want to receive the latest job alerts for field manager in masham, nyk

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