Job Title : Waiting Staff (Hotel)
Hours : Variable hours - 0 hour contract
Rate of Pay : £12.71 for over 21's and NMW for under 21's
Location : Hotel Darlington
Join the team at Bannatyne Hotel as a Waiting Staff and deliver outstanding service in a stylish, welcoming environment.
You'll be the friendly face our guests remember – taking orders, serving with a smile, and confidently recommending dishes, drinks, and desserts to enhance their experience.
If you're passionate about hospitality, enjoy working in a fast-paced team, and have a flair for upselling, we'd love to hear from you. Flexible hours, great development opportunities, and a supportive team await!
Our Perks:
B-Fed - complimentary lunch or breakfast.
Flexible schedule.
28 days annual leave increases with tenure.
Free gym membership.
Complimentary gym membership for another person (after 2 years service).
Discounted Spa Treatments - 30%
Discounted Spa Goods - 20% ELEMIS Products.
Discounted Meals and Beverages - 20% and 50% off accommodation at any other Bannatyne hotel.
Career & Personal Development training.
Mental Health, Well-Being and EAP Services.
Length of Service Awards.
Staff Awards and Bonuses.
Discounted entertainment and shopping.
A typical day in the life of a Waiting Staff:
Greet guests warmly and professionally, ensuring they are seated comfortably and promptly attended to.
Take accurate food and drink orders using the hotel’s ordering system and relay them efficiently to the kitchen or bar.
Serve food and beverages to guests in a timely, courteous, and professional manner.
Maintain excellent product knowledge of menus, daily specials, wine lists, and allergen information.
Ensure all tables are cleaned and reset quickly and efficiently for the next guests.
Handle guest queries or complaints promptly and professionally, escalating issues to the Restaurant Manager where needed.
Assist with the preparation, restocking, and cleaning of the restaurant or bar before, during, and after service.
Maintain cleanliness and hygiene standards in line with health and safety and food safety regulations.
Support colleagues and contribute positively to team morale and the overall guest experience.
Attend team meetings and training as required to continually improve service and performance.
What we are looking for:
Excellent communication and interpersonal skills.
A friendly, professional, and approachable manner.
High attention to detail with a strong focus on customer service.
Ability to work well under pressure and during busy periods.
A proactive team player with a willingness to learn and take initiative.
Confident in upselling and making personalised recommendations to guests.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Knowledge of health and safety regulations, including COSHH, and a commitment to maintaining a safe working environment.
It would be desirable if you had previous experience in a customer-facing role, preferably within a restaurant or hotel environment. It would also be advantageous to hold a Food Hygiene Certificate (Level 1 or above), but not essential – training can be provided.
Why Bannatyne?
At Bannatyne, we are committed to developing our people. Waiting staff have opportunities to progress into senior front-of-house roles, supervisory positions, or cross-train in other hotel departments. You’ll be supported with on-the-job training, hospitality qualifications, and the chance to grow within a supportive, health-focused environment.
We offer competitive benefits, including complimentary club membership, wellness perks, and opportunities for career growth within a well-respected brand. Join us to be part of a forward-thinking team where your skills are valued, and your career can flourish.
