Head of customer service Work, Jobs in Matching, Ess (with Salaries)

Head of Operations
Chelmsford safety Supplies Ltd —Chelmsford
- £45,000 - £50,000 a year
- Full-time
- In-person
- Free parking
- Sick pay
Quick apply
2d
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Global Head of Customer Support
TeamViewer Germany GmbH —London
- Hybrid work
- Travel
- Leadership
- Employee discount
Quick apply
Order Operations Manager
Princeps Electronics Limited —Harlow
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
12h
Customer Service Advisor (Part-time)
GREENACRES LIVING MEMORIAL PARKS —Epping
- From £18,960 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Store discount
Quick apply
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
8d
Retail Department Manager
Blue Diamond Garden Centres —Harlow
- Weekend availability
- Management
- Customer service
- Merchandising
- Store discount
- Employee discount
Quick apply
Head of Operations – Equipment service
Enabled Living Healthcare —East London
- £73,000 a year
- Full-time
Control Centre Duty Manager
Keolis Amey Docklands 2025 Limited —London
- £90,450.17 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
2d
Global Head of Production
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Management
- Sales
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
Head of Product
Xapien —London
- £140,000 - £180,000 a year
- Full-time
- Hybrid work
- Life insurance
Head of Creative
Schuh —London
- Full-time
- Employee assistance programme
- Employee discount
Coffee Operations Manager
Farmer J —London
- £55,000 - £60,000 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Quick apply
9d
Head of Customer Support
Frontify AG —London
- Full-time
- Remote
- Sales
- English
- Leadership
Head of Customer Strategy and Transformation Delivery
Bupa —London
- £110,000 a year
- Full-time
- No degree
- Communication skills
- Gym membership
- Life insurance
Quick apply
2h
Head of Operations & Country Manager
Alvest Equipment Services —London
- £80,000 - £100,000 a year
- Full-time
- Bilingual
- Management
- Engineering
Quick apply
Head of Customer Experience
IG Group —London
- Full-time
- Customer service
- Master's degree
- Analysis skills
Head of Proposition
PayPoint —Welwyn Garden City
- Full-time
- Leadership
Quick apply
Head of Growth
Hertility —London
- £80,000 - £85,000 a year
- Full-time
- Remote
- Leadership
- Marketing
- Annual leave
- Employee discount
8d
Employee Relations Manager
Guy's and St Thomas' NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Full-time
- Management
- Human resources
21h

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head of customer service jobs near matching, ess

Head of Operations

Chelmsford safety Supplies Ltd -
Chelmsford

Quick apply

Job details

Full-time
£45,000 - £50,000 a year
2 days ago

Benefits

Free parking
Company pension
Canteen
Sick pay
On-site parking

Qualifications

CSS
Operations management
Logistics
Warehouse management
Profit & loss

Full job description

Head of Operations

Chelmsford Safety Supplies Ltd

Chelmsford, Essex | Permanent | Competitive salary dependent on experience

About Us

Chelmsford Safety Supplies Ltd is a specialist PPE and workwear distributor supplying UK manufacturing and industrial businesses. We run a multi-channel fulfilment operation from our Chelmsford warehouse combining direct PPE supply, in-house decorated garment production (embroidery and heat transfer), and direct import stock management across two sites. Our team of 20 covers all three streams under one roof.

We are growing. A major EMEA contract ramps from August 2026 and our Onsite Managed Service is expanding across UK industrial accounts. We have a clear three-year strategy and we are now building the team to deliver it. This hire is central to that.

Who We Are

Our culture is built around five values that are not words on a wall — they shape how we work every day. Pioneering: we challenge, innovate and elevate. Passionate: we safeguard our customers’ people with reliable, top-quality products and we care about doing it well. Customer Centric: every task, every challenge, every extra mile builds stronger customer relationships. Time Smart: on time, every time, every minute counts. Together: we row in one direction, we respect and care for everyone, and we look out for each other.

The right person for this role will not just understand these values — they will already be living them.

The Opportunity

This is not a steady-state ops role. We need someone who wants to come in, take ownership, and build something. In your first 90 days you will audit the operation across all three fulfilment streams, make the changes needed, and set the foundations for a department that performs under pressure and has the capacity to deliver the revenue growth we are targeting.

After that, you stay and run it. You will be part of the management team, involved in the three-year strategy, and growing with the business as we scale. You will have full backing from the MD to make real decisions, including people decisions. What we need in return is someone with the drive and follow-through to make the changes stick.

What You Will Do

Own end-to-end operations across three streams: direct PPE supply, decorated garment production (embroidery and heat transfer), and direct import inventory management
Build and implement a KPI and SLA framework tied directly to customer contract obligations across all channels
Restructure team roles and shift patterns to maximise throughput and reduce waste
Manage and optimise two warehouse locations, reviewing layout and flow for sustained peak performance
Manage direct operational costs with clear P&L accountability
Review the FTE vs temporary labour model and right-size for efficiency and flexibility as volume scales
Work closely with the Procurement function day to day to align product ranges, import schedules and stock positioning with operational demand
Streamline and document processes so the operation is repeatable, trainable and scalable
Make people decisions where needed — hiring, performance managing, and building a team that reflects our values

What We Are Looking For

Hands-on operations management experience in a mixed-mode or multi-channel fulfilment environment — PPE, workwear, decorated garments, uniform or similar strongly preferred
Proven ability to manage concurrent operational streams — production and straight supply running simultaneously under one roof
Experience managing multi-site warehouse operations and direct import stock
Comfortable managing a team of 15 to 30 people across mixed functions and skill sets
Confident reading a P&L and managing direct operational costs
Strong people instincts — someone who hires for values as much as skills, manages performance with clarity, and builds teams that stick together
The kind of person who gets on the floor, earns the team’s respect, and drives standards up
Not looking for a role — looking for a business to grow with
Based in or commutable to Chelmsford, Essex
Available to start July or August 2026

The Acid Test

We are a commercial business with strong values. The right candidate will understand that those two things are not in tension — they reinforce each other. If you have hired people based on culture fit as well as capability, managed out underperformance without losing the respect of the team, and built a department that performs because people want to be there and not just because they have to be , we want to hear from you.

What This Is Not

This is not a corporate role in a large business. CSS is an ambitious, fast-moving SME and we need someone who thrives in that environment. If you want ownership, direct access to the MD, and the chance to shape an operation from the ground up as part of a genuine growth story, this could be exactly what you are looking for. If you need layers of approval before you can make a decision, it probably is not.

Package

Competitive salary dependent on experience and culture fit
Permanent role, full-time, on-site — Chelmsford, Essex
Part of the management team with direct access to the MD
A genuine stake in the journey as we scale toward our three-year targets

Pay: £45,000.00-£50,000.00 per year

Benefits:

Canteen
Company pension
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in matching, ess

Head of Operations

Head of CS - Under 18s Services

Global Head of Customer Support

Order Operations Manager

Customer Service Advisor (Part-time)

Head of Client Services

Retail Department Manager

Head of Operations – Equipment service

Control Centre Duty Manager

Global Head of Production

Head of Product

Head of Creative

Coffee Operations Manager

Head of Customer Support

Head of Customer Strategy and Transformation Delivery

Head of Operations & Country Manager

Head of Customer Experience

Head of Proposition

Head of Growth

Employee Relations Manager

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