Patient experience manager Work, Jobs in Matching, Ess (with Salaries)

Manager - Patient Experience Data
IQVIA —London
- Full-time
- Remote
- Project management
- IT
- Time management
1d
Clinic & Clinical Manager (clinical background required)
Jorja Essex Ltd —Leigh-on-Sea
- £35,000 - £50,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Store discount
- Employee discount
Quick apply
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Relationship Manager
Acacium Group —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee assistance programme
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Quality Manager
TFP Fertility —Chelmsford
- Full-time
- Hybrid work
- Project management
- Free parking
- Work from home
Quick apply
6d
Senior Manager Medical Information
Vertex Pharmaceuticals —Paddington
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- In-person
11d
Multi-site Clinic Manager
EuroEyes Laser Eye Clinic —London
- £60,000 - £70,000 a year
- Full-time
- Management
- Project management
- Human resources
- Annual leave
- Employee discount
Quick apply
Non-Clinical Assessor - £75,585 - £84,840 p.a. + benefits
Medicines and Healthcare Products Regulatory Agency —London
- £75,585 - £84,840 a year
- Full-time
- Presentation skills
- Travel
- In-person
- Annual leave
- Sick pay
8d
Practice Manager
PrimaryCareCareers —Chelmsford
- £25,153 - £55,175 a year
- GP surgery experience
- Team management
- Human resources
Project Manager - Medical/Scientific Publishing
Bio Pharma Resourcing —London
- Project management
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Pharma Business Development Manager
Lloyds Clinical —Harlow
- Microsoft Office
- Business development
- Driving
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14d
Employee Relations Manager
Guy's and St Thomas' NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Full-time
- Management
- Human resources
5h
Practice Manager
Penrose Health —London
- £50,000 - £60,000 a year
- Full-time
Quick apply
Business Analyst
NHS England —London
- £49,387 - £56,515 a year
- Full-time
- Annual leave
1d
Proposal Coordinator (Clinical Research)
Evestia Clinical —Letchworth
- Remote
- Microsoft Office
- Business development
- Analysis skills
- Employee assistance programme
- Life insurance
Quick apply
4d
Clinical Digital Creative Manager - Patient Recruitment
サイネオス・ヘルス —London
- £135,000 - £185,000 a year
- Microsoft Powerpoint
- Mentoring
- Contracts
Junior Service Manager
Chelsea and Westminster Hospital NHS Foundation Trust —London
- £49,387 - £56,515 a year
- Weekend availability
- Customer service
- Communication skills
11d
Head of Dispensary Operations
Pharmacierge —London
- From £60,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
7d
Administrator
PrimaryCareCareers —Ongar
- £12.71 an hour
- Communication skills
8d
Speech and Language Therapy Assistant
Whittington Health NHS Trust —London
- £31,554 - £33,270 a year
- Part-time
- English
- IT
- Communication skills
1d

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Manager - Patient Experience Data

IQVIA -
London

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Job details

Full-time
1 day ago

Qualifications

Project management
Smartsheet
IT
Time management
Linguistics

Full job description

London, United Kingdom | Full time | Home-based | R1545843

Overview:

IQVIA has prioritized the generation and delivery of high-quality Patient Experience Data (PED) by building a suite of Clinical Outcome Assessment (COA) service offerings that provide an end-to-end patient experience. These service offerings include strategic and scientific advising, COA development, COA licensing, translation, and linguistic validation, and eCOA implementation, among others. As we connect and integrate these service offerings, we are seeking the best, brightest, and most analytically motivated individuals to join our team.

The Role of the Manager – Patient Experience Data:
IQVIA is currently consolidating the orchestration of end-to-end patient experience and data oversight. This orchestration spans multiple lines of business within the COA Service Suite. The Manager – Patient Experience Data will support and execute the coordination and delivery ofpatient experience data on assigned studies and provide consistency throughout the end-to-end process of study delivery. This role will work closely with Associate Directors of PED and interact with a wide variety of internal stakeholders and COA service offerings and will be a key POC for IQVIA delivery teams, external vendors & customers.

Job Responsibilities and Essential Functions:

Provide operational oversightfor patient experience data delivery activities on assigned studies, including but not limited to clinical outcome assessment (COA) strategy, licensing, linguistic validation, translations, eCOA and connected devices. Support and maintain relationships with key internal & external customers.

Collaborate with other functional groups within the company to support milestone achievement and assist in managing study issues and obstacles.

Monitor study progress against milestones and prepare/present project information proactively to all stakeholders internally and externally.

Support the execution and delivery of patient engagement solutions and services in line with agreed upon contracts while optimizing speed, quality, and cost of delivery, ensuring compliance with system updates, standard processes, policies, and procedures.

Participate in pre-sale and bid defense preparations. Understand project strategy, technology considerations and operationalize the agreed upon approach. Collaborate with BD as needed throughout project lifecycle.

Support the preparation of integrated approaches in collaboration with the core project team.

Participate in problem solving and resolution efforts to include management of risk, contingencies, and issues. Take accountability for proactive contingency plans to mitigate risks.

Achieve project quality by identifying and proactively managing quality risks and issues, responding to issues raised by project team members and supporting appropriate corrective and preventative action plans.

Track customer preference and insights to ensure consistency through end-to-end project delivery.

Identify changes in scope and manage change control processes, including securing customer agreement to financial and milestone updates as necessary.

Identify and communicate lessons learned and best practices to promote continuous improvement.

Adopt corporate initiatives and changes and serve as a change advocate within the PED team when necessary.

Provide input to line managers on their project team members’ performance relative to project tasks.

Required Knowledge\Skills:

Demonstrated knowledge of one or more areas related to patient experience data including clinical outcome assessment licensing, linguistic validation, translations, eCOA lifecycle (pre-award to close-out), regulatory requirements, connected devices and strategy.

Skills:

Influencing: Ability to achieve results through communication, facilitation, presentation & negotiation in a matrix service delivery environment with shared responsibilities.

Project Management: Strong project management, strategic planning, delegation, and project risk management skills

Research and Regulatory: Ability to work through others to deliver results to the appropriate quality and timeline metrics. Ability to inform and support decisions, bringing clarity to disparate information to inform actions and drive results.

Organization: Planning, time-management, and prioritization skills. Ability to organize resources needed to accomplish tasks, set objectives, and provide clear direction to others taking account of possible changing circumstances.

Quality: Results-oriented approach to work delivery and output. Demonstrated learning agility and openness to learning and keeping own knowledge and skill set current and evolving.

IT: Experience with a Workflow management tracking tool (example, Smartsheet) is preferable.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Apply Now

Refine Your Search

patient experience manager jobs in matching, ess

Manager - Patient Experience Data

Clinic & Clinical Manager (clinical background required)

Head of CS - Under 18s Services

Relationship Manager

Quality Manager

Senior Manager Medical Information

Multi-site Clinic Manager

Non-Clinical Assessor - £75,585 - £84,840 p.a. + benefits

Practice Manager

Project Manager - Medical/Scientific Publishing

Pharma Business Development Manager

Employee Relations Manager

Practice Manager

Business Analyst

Proposal Coordinator (Clinical Research)

Clinical Digital Creative Manager - Patient Recruitment

Junior Service Manager

Head of Dispensary Operations

Administrator

Speech and Language Therapy Assistant

I want to receive the latest job alerts for patient experience manager in matching, ess

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