Please apply here: https://sgu.csod.com/ux/ats/careersite/7/home/requisition/1772?c=sgu
The Assistant Director, Enrollment Operations serves as an operational leader within Medforth Global Education’s (MGE) Admissions Operations team, with primary responsibility for International admissions operations, training, quality assurance, and regional process governance. This role provides direct leadership to the International Senior Enrollment Coordinators and Enrollment Coordinators, while serving as a key partner to the Director of Admission Operations in maintaining data accuracy, workflow consistency, and operational excellence within the International team.
The Assistant Director works closely with the Director of Admission Operations and the Admissions leadership team to ensure operational processes effectively support recruitment strategy, applicant progression, and successful enrollment outcomes for International students.
Essential Functions
Leadership & Supervision
- Serve as a leader within Admissions Operations for the International team, providing day-to-day leadership and operational decision-making support.
- Provide direct supervisory leadership to Senior Enrollment Coordinators and Enrollment Coordinators, ensuring strong performance, accountability, and adherence to admissions standards.
- Conduct regular 1:1 meetings, performance coaching, and workload oversight to support accuracy, efficiency, and professional development.
- Serve as the primary operational escalation point for International admissions processing, data, and workflow issues. Ensure appropriate coverage, continuity, and prioritization of work during peak cycles or staff absences.
Training, Quality Assurance & Audits (International Team Only)
- Establish and enforce audit standards, quality benchmarks, and training expectations for the International team.
- Lead the design, delivery, and ongoing evaluation of training programs specific to International admissions processes and data accuracy.
- Conduct regular reviews of applicant files, Salesforce documentation, checklist completion, and communication standards within the International team.
- Identify regional error trends, root causes, and training gaps; implement corrective actions and targeted retraining as needed.
- Partner closely with the Director of Admission Operations to maintain clear standards for accuracy and compliance within International admissions processing.
Process Flow & Regional Operational Governance
- Own and continuously refine International admissions workflows to ensure clarity, consistency, and efficiency.
- Partner with the Director of Admission Operations to ensure International processes align with broader admissions standards and expectations.
- Evaluate existing International workflows to identify inefficiencies, rework, or inconsistencies and implement improvements to reduce errors and turnaround time.
- Ensure International-specific processes are clearly documented and accessible to support training, audits, and operational continuity.
Data Integrity & International Oversight
- Oversee and ensure data quality assurance for the International team, with Salesforce and related systems reflecting accurate, complete, and timely information.
- Partner closely with the Director of Admission Operations to maintain clean, audit-ready data across all admissions populations, serving as a key escalation point for complex data issues.
- Monitor International applicant processing trends and recommend adjustments to staffing, workflow allocation, or training initiatives as needed.
- Serve as a subject-matter expert for International admissions data requirements and region-specific nuances.
Cross-Department Collaboration
- Work collaboratively with Admissions, Admissions Operations, Registrar, Financial Aid, Bursar, IT, and partner teams to ensure smooth applicant transitions.
- Work closely with the other Assistant Director of Admissions Operations to align operational workflows, service standards, and applicant progression expectations.
- Represent International Admissions Operations in operational and pod meetings, providing insights on performance trends and process improvements.
- Support regional initiatives, system enhancements, and compliance efforts impacting International admissions.
- Work collaboratively with the Director of Admissions Operations and the Assistant Director or Admissions on workflow improvements, policy clarifications, and training needs.
Additional Responsibilities
- Provide operational coverage during peak periods to ensure uninterrupted service to applicants, students, staff and faculty.
- Support institutional initiatives and special projects as assigned.
- Ensure compliance with all institutional policies and regulatory standards.
- Perform other duties and special projects assigned by leadership
This description is not intended to be all-inclusive. This position may perform other related duties as required to meet the ongoing needs of the department/institution.
Knowledge, Skills & Abilities
- Strong leadership and supervisory skills, with experience coaching and developing operational staff.
- Deep commitment to data accuracy, quality assurance, and process consistency.
- Strong analytical and problem-solving skills, with the ability to identify trends and implement effective improvements.
- Excellent written and verbal communication skills, with comfort delivering training and feedback.
- High level of proficiency with CRM systems (Salesforce preferred) and familiarity with admissions-related systems and workflows.
- Ability to manage multiple priorities in a fast-paced international admissions environment.
- Strong collaboration skills and ability to work effectively across departments and global regions.
- Cultural competency and experience supporting diverse international populations.
Qualifications
Required
- Bachelor’s degree
- 5–7 years of experience in admissions operations, enrollment management, or a related field.
- Demonstrated experience leading training, quality assurance, or operational oversight functions.
- Experience supervising staff in a detail-driven, deadline-oriented environment.
Preferred
- Experience supporting international admissions processes.
- Experience with Salesforce, Banner, OnBase, or comparable CRM/ERP systems.
- Prior involvement in audit, compliance, or process improvement initiatives.
Work Environment & Expectations
- Professional office or hybrid environment with frequent use of computers, phones, and virtual collaboration platforms.
- Ability to maintain focus and accuracy in a high-volume international admissions setting.
- Full-time schedule, Monday–Friday, with flexibility during peak admissions cycles and to support global time zones as needed.
Key Outcomes
- Stabilized International Admissions Operations: Clear leadership, training, and oversight result in predictable, high-performing workflows within the International team.
- Improved Accuracy & Data Integrity: Reduced error rates and audit-ready records across International admissions systems.
- Stronger Team Competency: Senior and Enrollment Coordinators demonstrate increased confidence, consistency, and accuracy through structured training and quality oversight.
- Clear & Consistent International Processes: Standardized regional workflows reduce rework and support alignment with broader admissions expectations.
- Operational Efficiency: Faster processing and fewer escalations improve the applicant experience and support timely applicant progression.
Work Location: In person
