Workshop controller Work, Jobs in Mathern, Mon (with Salaries)

Assistant Service Manager
Mon Motors —Bristol
- Full-time
- Customer service
- Continuous improvement
- Conflict management
Quick apply
7d
Workshop Manager
Severnside Servicing —Bristol
- £40,000 - £45,000 a year
- Full-time
- Customer service
- In-person
- Automotive diagnostics
- Employee discount
Quick apply
Workshop Controller
Listers —Bristol
- Up to £42,000 a year
- Full-time
- Free parking
- Health & wellbeing programme
14d
Senior Service Advisor
Sytner —Bristol
- Team management
- Leadership
- Communication skills
- Employee discount
Bodyshop Production Manager
FMG Repair Services —Bristol
- £45,000 a year
- Quality control
- Annual leave
- Employee discount
Quick apply
Vehicle Maintenace Controller
Ayvens —Bristol
- Full-time
- Negotiation
- Free parking
- Annual leave
Dual-Role Mobile Vehicle Technician / Technical Service Controller ** Immediate start available **
Mobile Fleet Services —Kingswood
- £38,000 a year
- Full-time
- Hybrid work
- Mechanic experience
- Continuous improvement
- Mentoring
- Annual leave
- Employee discount
Quick apply
5d

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Assistant Service Manager

Mon Motors -
Bristol

Quick apply

Job details

Permanent | Full-time
7 days ago

Qualifications

Vehicle service booking
Front of house supervision
Operations management
Customer service
Kerridge Drive
Complaint handling
Performance management
Continuous improvement
Conflict management
Automotive service
Customer loyalty building
Customer support
Customer interaction
Training & development
Interpersonal troubleshooting
Leadership
Team motivation leadership
Operations leadership experience
Rota coordination

Full job description

Job Overview

To manage and optimise all aspects of the service department, combining hands-on operational control with leadership responsibilities. This role ensures workshop efficiency, profitability, compliance, and exceptional customer experience while supporting the Aftersales Manager in strategic objectives and taking on the full responsibilities of the service and parts departments in the Aftersales Manager absence.

Duties

Ensure customer satisfaction through timely communication and quality service delivery throughout the customer vis
Act as the senior point of contact for customers, handling escalations and goodwill decisions.
Drive Audi scores and customer retention initiatives.
Support the Service Advisors and Workshop controller in managing daily workshop scheduling and technician allocation for maximum productivity.
Oversee VHC process integrity (quality, pricing, upsell conversion).
Coach Service Advisors and Workshop Controller; lead daily huddles.
Support training plans for technical and customer-facing staff. compliance, and system proficiency such as (Kerridge/Keyloop DMS, process management systems such as RTC, Stack CX, eDynamics, etc.).
Drive accountability and continuous improvement culture.
Recognize and reward high performance; manage underperformance professionally and fairly.

Qualifications

Experience in service operations in workshop and front-of-house management. (Service Advisor, Workshop Controller or Assistant Service Manager background advantageous).
Strong leadership, coaching skills and conflict resolution.
Commercial acumen and KPI management ability.
Proficiency in DMS/workshop systems and reporting tools.
Knowledge of manufacturer standards, warranty rules, H&S, GDPR/PECR

Experience:

Main Dealer Management : 1 year (preferred)
Customer service: 2 years (required)

Work Location: In person

Quick apply

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