Executive support officer Work, Jobs in Medway (with Salaries)

Resident Liaison Officer
Mears Group —Thurrock
- Up to £30,614.78 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
4d
Admissions Officer
Holmewood House School —Royal Tunbridge Wells
- £25,000 - £27,000 a year
- Part-time
- Administrative experience
- Bachelor's degree
- Organisational skills
- Free parking
- Annual leave
Quick apply
13d
Compliance Officer / Supplier Liaison Executive
SwiftSwitch —London
- £35,000 - £40,000 a year
- Monday to Friday
- Sales
Quick apply
Administrative Officer
University of Greenwich —Greenwich
- £28,031 - £31,236 a year
- Call to connect
- Hybrid work
1d
Technical Surveillance Support Officer
HM Revenue and Customs —Gillingham
- £31,096 - £33,270 a year
- Part-time
- Hybrid work
- English
- Microsoft Office
- Presentation skills
- Work from home
4d
Committee Officer
Greater London Authority —London
- £48,427 a year
- Full-time
- Hybrid work
- Assembly
- Presentation skills
- IT
- Annual leave
7d
Operational Support Officer (Band 6/AO)
Health and Safety Executive —London
- £28,499 a year
- Full-time
- Hybrid work
- Presentation skills
- IT
11d
Chief CRM Intelligence & Client Lifecycle Officer
DivInfo CRM Solutions Ltd —London
- £170,420 a year
- Full-time
- In-person
- Employee stock purchase plan
- Flexitime
Quick apply
Project Officer Housing – 1 Year Fixed Term Contract
Tandridge District Council —Oxted
- £41,239 - £45,637 a year
- Microsoft Office
- Administrative experience
- Organisational skills
- Work from home
- Employee discount
8d
Executive Coordinator
Better Cotton —London
- £45,227 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- Project management
- Annual leave
Clinical Director for Elective Care & Diagnostics
NHS Kent and Medway Integrated Care Board —Maidstone
- £162,292 a year
- Part-time
8d
Firearms Enquiry Officer (FEO) (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- From £27,204 a year
- Full-time
- Microsoft Word
- Analysis skills
- Driving
8d
APPOINTED! : Chief Executive Officer - Tenax Schools Trust
Emmaus Leadership —Royal Tunbridge Wells
- £100,000 - £160,000 a year
- Call to connect
- School
Quick apply
Governor Services Officer
LondonBoroughofBexley —Bexleyheath
- £32,535 - £33,987 a year
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
7d
Pedagogy Technology Strategic Lead
Mosaic Schools Learning Trust —Orpington
- £39,385 - £43,205 a year
- Part-time
- School
- Teaching
4d
Delivery Manager
HM Courts and Tribunals Service —London
- £40,014 - £42,859 a year
- Full-time
- Presentation skills
- Leadership
- Annual leave
13d
Pedagogy Technology Strategic Lead
London Borough of Bromley —London Borough of Bromley
- £39,385 - £43,205 a year
- School
- Teaching
8d
Head of Department
University of East London —London
- £73,705 - £92,190 a year
- Hybrid work
- Doctoral degree
- Master's degree
- University
- Employee discount
Head of Department- Digital Services Learning and Business
Financial Conduct Authority —London
- £140,000 - £165,000 a year
- Full-time
- Hybrid work
- IT
- Leadership
- Negotiation
14d
Associate Data Scientist
MI6 - Secret Intelligence Service —London
- £49,937 a year
- Full-time
- AWS
- Presentation skills
- Python
- Annual leave

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Resident Liaison Officer

Mears Group -
Thurrock

Apply Now

Job details

Permanent
Up to £30,614.78 a year
4 days ago

Benefits

Annual leave
Employee discount
Paid volunteer time

Qualifications

Customer service
Complaint handling
Communication skills

Full job description

Annual salary: up to £30,614.78

REQ0038390

Contract Type:

Permanent

Business Area:

Housing Repairs and Maintenance

Location:

Thurrock

Annual salary: up to £30,614.78

Customer Liaison Officer

Location: Thurrock

Contract: Full Time Permanent.

Salary up to £30,614.78 per annum, plus, company van & fuel card.

We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.

About the Role:

We are seeking a Customer Liaison Officer to join our team. You will be working alongside Thurrock Council in our social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

A Customer Liaison Officer within our Thurrock branch you will positively represent Mears, working closely with the contract operational team and customers daily. Provide front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers.

Key criteria:

Deliver a front-line professional service to all customers, ensuring a positive experience
Coordinate and manage customer-related operational tasks and communications
Attend customer appointments promptly and to required standards
Support the Group Customer Success Manager with operational needs
Build and maintain positive relationships between Mears and customers, ensuring effective follow-up
Assist with social value initiatives and customer engagement across all channels
Calibration of complaints and quires relating to Damp & Mould and Planned projects and queries in collaboration with the Customer Service Centre
Champion social value, internal communications, and the red thread approach
Engage customers positively, involve them in service delivery, and manage expectations
Communicate accurate and timely information to customers and operational teams in clear terms
Ensure customer feedback is acknowledged and shared with operational teams to improve service
Support delivery of customer-focused training to operational teams
Represent Mears professionally as a brand ambassador
Adhere to all relevant policies, processes, and procedures
Recognise and escalate safeguarding concerns appropriately
Provide basic guidance on tenancy conditions, lease agreements, and resident responsibilities
Communicate key safety messages and promote compliance with fire safety regulations
Participate in or coordinate regular estate and property inspections
Work with local authorities, contractors, and support services to resolve complex resident issues
Organise and facilitate resident engagement events, forums, and site briefings
Support residents in accessing digital services and inclusive communication
Gather resident feedback and satisfaction data to inform service improvements
Identify and support residents with additional needs, referring to appropriate services where necessary
Good customer service skills
Experience in handling complaints and resolving queries
Clear written and verbal communication skills
Professional telephone manner
Experience in community engagement, social value, or resident involvement
IT literate and confident using digital systems
Effective problem-solving skills
Ability to work independently or as part of a team
Understanding of tenancy enforcement procedures and anti-social behaviour protocols
Awareness of safeguarding principles and how to escalate concerns
Ability to manage sensitive conversations with empathy and discretion
Experience working with diverse communities and promoting equality and inclusion
Knowledge of housing legislation and local authority procedures
Ability to take accurate meeting minutes and produce clear written records

Benefits we can offer you

25 days annual leave plus bank holidays
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Family friendly policies
Company Van, Fuel Card and Uniform

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

Laura Bourne ([email protected])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Apply Now

Refine Your Search

executive support officer jobs in medway

Resident Liaison Officer

Admissions Officer

Compliance Officer / Supplier Liaison Executive

Administrative Officer

Technical Surveillance Support Officer

Committee Officer

Operational Support Officer (Band 6/AO)

Chief CRM Intelligence & Client Lifecycle Officer

Project Officer Housing – 1 Year Fixed Term Contract

Executive Coordinator

Clinical Director for Elective Care & Diagnostics

Firearms Enquiry Officer (FEO) (Headquarters, Chelmsford)

APPOINTED! : Chief Executive Officer - Tenax Schools Trust

Governor Services Officer

Pedagogy Technology Strategic Lead

Delivery Manager

Pedagogy Technology Strategic Lead

Head of Department

Head of Department- Digital Services Learning and Business

Associate Data Scientist

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