resident liaison officer Work, Jobs in medway (with Salaries)

Resident Liaison Officer
MarKe Property Services Limited —Dartford
- £28,000 - £35,000 a year
- Customer service
- Microsoft Office
- Travel
Quick apply
Client Resident Liaison Officer - Social Housing
Sureserve —Dartford
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Resident Liaison Officer
Kier Group —Rainham
- Full-time
- Microsoft Powerpoint
- Administrative experience
- Communication skills
VacancyTitle: Resident Liaison Officer
Southern Housing —Sittingbourne
- £37,578 a year
- Full-time
- Travel
- Communication skills
- Work from home
17h
Resident Liaison Officer
Colorminium —London
Resident Liaison Officer
London Borough of Havering —Romford
- Weekend availability
- Customer service
- Administrative experience
- IT
12d
Customer Liaison Officer
PiLON —London
- Up to £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- First Aid Certification
- Referral programme
Quick apply
Customer Relationship Manager
Lewisham Council —London
- £55,353 - £57,495 a year
- Weekend availability
- Leadership
- Employee discount
13d
Customer Care Officer
United Infrastructure —Brentwood
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
Quick apply
Senior Environmental Health Officer (Private Sector Housing)
Tunbridge Wells Borough Council —Royal Tunbridge Wells
- £51,038 - £52,381 a year
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Organisational skills
- Free parking
- Annual leave
8d
Maintenance Person £16 PER HOUR
Seabrooke Manor —Ilford
- £16 an hour
- Full-time
- Maintenance
- Programmable logic controllers
- In-person
Quick apply
13d

Related jobs to explore

Based on your search for resident liaison officer

Family Liaison Officer
Maritime Academy Trust - Featherby Partnership Schools —Gillingham
Oversee and coordinate pupil attendance through positive engagement with familiesPromote the safeguarding and welfare of children and young people.
£25,989 - £32,062 a year
Quick apply
1d
Liaison Officer
WBR Corp UK —London
Responsible for liasioning with government departments and agencies to coordinate communication between them and their stakeholders.

I want to receive the latest job alerts for resident liaison officer in medway

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

resident liaison officer jobs near medway

Resident Liaison Officer

MarKe Property Services Limited
Dartford

Quick apply

Job details

Permanent
£28,000 - £35,000 a year

Benefits

Free or subsidised travel

Qualifications

Driving Licence
Customer service
Microsoft Office
Organisational skills
IT
Construction
Communication skills
Time management

Full job description

1. Role Purpose

The Resident Liaison Officer will be responsible for maintaining effective communication between residents, clients, site teams and contractors during planned works, repairs, maintenance, refurbishment or compliance projects.

The role is focused on ensuring residents are properly informed, appointments and access are coordinated, concerns are resolved promptly, and disruption is kept to a minimum. The RLO will represent the company professionally and help maintain positive relationships with residents, local authority clients, housing associations and stakeholders.

2. Main Duties and Responsibilities

Resident Communication

Act as the first point of contact for residents affected by works.

Introduce the project to residents and explain the nature, duration and impact of the works.

Provide clear and timely information through letters, notices, phone calls, emails, text messages and face-to-face visits.

Ensure residents understand access requirements, appointment times and any preparation needed before works begin.

Keep residents updated on changes to programmes, delays or access arrangements.

Communicate sensitively with elderly, vulnerable or anxious residents.

Access and Appointment Management

Arrange and confirm appointments for surveys, inspections, repairs, installations and follow-up visits.

Monitor access availability and report issues to the site team.

Maintain accurate access records and resident contact logs.

Support the site team in reducing missed appointments and no-access cases.

Liaise with housing officers, caretakers, concierge teams or local authority contacts where access support is required.

Complaint and Query Handling

Receive, record and respond to resident queries and complaints.

Resolve minor issues directly where possible.

Escalate formal complaints, safeguarding concerns, health and safety matters or serious resident issues to the appropriate manager.

Follow company and client complaint procedures.

Maintain clear records of all complaints, actions and outcomes.

Site and Project Support

Attend site meetings, resident meetings, client meetings and project briefings as required.

Work closely with the Site Manager, Contracts Manager, supervisors and operatives.

Support the planning and delivery of resident engagement events, drop-in sessions and newsletters.

Assist with handover information, satisfaction surveys and completion paperwork.

Report recurring resident concerns or project issues to management.

Vulnerable Residents and Safeguarding

Identify residents who may require additional support during the works.

Maintain confidentiality and handle personal information appropriately.

Escalate safeguarding or welfare concerns in line with company and client procedures.

Work with client representatives or housing teams to agree reasonable adjustments where required.

Administration and Record Keeping

Maintain accurate resident profiles, contact records, access notes, appointment schedules and issue logs.

Prepare and distribute resident letters, notices and project updates.

Update project systems, spreadsheets or client portals as required.

Record satisfaction feedback and assist with project reporting.

Ensure all data is handled in accordance with company procedures and data protection requirements.

3. Skills and Experience

Essential

Excellent verbal and written communication skills.

Strong customer service skills.

Ability to manage difficult conversations calmly and professionally.

Good organisational and time management skills.

Ability to work independently across multiple sites.

Good IT skills, including Microsoft Office, email and basic reporting.

Professional and empathetic approach to working with residents.

Ability to maintain accurate records.

Desirable

Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Service Officer.

Experience working in social housing, local authority housing, housing associations, planned maintenance or construction.

Understanding of vulnerable residents, safeguarding and equality considerations.

Experience with planned works such as , windows, doors, fire safety works, externals or major refurbishment projects.

Full UK driving licence or willingness to travel by public transport.

4. Working Conditions

The role will involve regular travel across London boroughs, including the Royal Borough of Greenwich and London Borough of Islington either by car or public transport.

The RLO may be required to work from site offices, residents’ homes, communal areas and company offices.

The role involves walking between properties, climbing stairs and visiting occupied residential buildings.

Occasional early starts, evening meetings or resident events may be required, depending on project needs.

The role may involve dealing with challenging conversations or complaints.

5. Equal Opportunities

MarKe Property Services Ltd is committed to promoting equality, diversity and inclusion. The Resident Liaison Officer must treat all residents, colleagues, clients and stakeholders with dignity and respect, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Pay: £28,000.00-£35,000.00 per year

Benefits:

Free or subsidised travel

Work Location: In person

Quick apply

Refine Your Search

resident liaison officer jobs in medway

Resident Liaison Officer

Client Resident Liaison Officer - Social Housing

Resident Liaison Officer

VacancyTitle: Resident Liaison Officer

Resident Liaison Officer

Resident Liaison Officer

Customer Liaison Officer

Customer Relationship Manager

Customer Care Officer

Senior Environmental Health Officer (Private Sector Housing)

Maintenance Person £16 PER HOUR

Related jobs to explore

I want to receive the latest job alerts for resident liaison officer in medway

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected