Call centre advisor Work, Jobs in Meir, Sts (with Salaries)

Retail Customer service & Sales Advisor
PJH Group —Wolverhampton
- £25,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Phone etiquette
- Free parking
- Work from home
Quick apply
Customer Service Advisor
Sanderson —Telford
- £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
Quick apply
Customer Service Advisor
Staffordshire County Council —Stafford
- £27,254 - £30,024 a year
- Monday to Friday
- IT
- Communication skills
- Work from home
6d
Call Centre Advisor
Busy Bees —Burntwood
- £13.40 an hour
- Part-time
- Hybrid work
- In-person
- Employee assistance programme
- Employee discount
11d
Customer Service Agent - 4 day week
Metro Rod —Macclesfield
- £26,743 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
6d
Apprentice Retail Sales Assistant
Superdrug —Hanley
- £9.75 an hour
- Sales
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
13d
Appointment Setter for Mortgage Advisors
Fresh Finance Group —Newcastle
- £14,000 a year
- Part-time
- Financial services
Inbound Enquiry Centre Advisors - Stafford
Capita Health Assessment Advisory Service —Stafford
- From £26,227.50 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
12d
Enquiry Centre Advisors
Capita —Stafford
- From £26,227.50 a year
- Full-time
12d
Customer Experience Manager (CXM)
Babble Cloud —Burton-On-Trent
- Full-time
- Hybrid work
- CRM software
- Travel
- Communication skills
- Annual leave
Quick apply

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Retail Customer service & Sales Advisor

PJH Group -
Wolverhampton

Quick apply

Job details

Permanent | Full-time
£25,000 a year

Benefits

Free parking
Additional leave
Cycle to work scheme
Company pension
Work from home
Company events
Employee discount
Gym membership
Life insurance
Sick pay
On-site parking

Qualifications

Customer service
Complaint handling
Technical support
IT
Phone etiquette
Communication skills

Full job description

Join a Market Leader

We are proud to be at the forefront of the bathroom industry, supplying quality products and delivering outstanding service to customers across the UK. As we continue to grow, we are looking to recruit a Retail Customer Service & Sales Advisor to join our team at our flagship Wolverhampton site. Reporting to the Retail Contact Centre Manager, this is an opportunity to join a fast-moving business where customer service, teamwork and continuous improvement are genuinely valued.

The Role

This is a busy, varied and rewarding role supporting our retail customers from initial order through to delivery and aftercare. We are looking for someone who thrives in a fast-paced customer-facing environment, enjoys solving problems and takes pride in delivering excellent service every day. You will be confident working across multiple systems, managing a high volume of enquiries and balancing speed with accuracy. Just as importantly, you will be comfortable interpreting product specifications, understanding technical information and explaining it clearly to customers and colleagues. The role would particularly suit someone with experience in customer service, contact centres, retail operations, credit control or technical support. You do not need previous bathroom industry experience. We provide a full induction, structured training and ongoing support to help you become confident in our products, systems and processes.

Key Responsibilities

Deliver excellent day-to-day service to retail customers by phone and email.
Process customer orders, returns and account queries accurately.
Support customers with delivery, aftersales, replacement and spare part enquiries.
Resolve issues professionally, liaising with internal teams and manufacturers where required.
Maintain clear and accurate customer records across internal systems .
Interpret product specifications, technical information and diagrams to provide accurate guidance and solutions.
Investigate product or technical issues and recommend suitable outcomes.
Support product quality checks, compliance and reporting processes.
Contribute to team targets, service standards and continuous improvement.
Carry out other reasonable duties in line with the needs of the business.

Experience & Skills

Essential

Previous customer service experience.
Experience working in a fast-paced environment with changing priorities.
Strong communication skills, both written and verbal.
Confident using computer systems and learning new processes quickly.
Strong attention to detail and accurate administration skills.
Ability to understand and communicate technical or product information clearly Calm, organised and professional approach under pressure.
Positive attitude with a strong focus on customer outcomes.

Highly Desirable

Background in credit control.
Background in technical support.
Experience handling complaints, aftersales or service cases .
Experience working to targets, KPIs or service standards.

What We Offer

Full induction and ongoing training programme.
Hybrid working opportunities.
Additional leave.
Company pension.
Sick pay.
Life insurance.
Employee discount.
Gym membership.
Cycle to work scheme.
Company events.
Christmas gift.
On-site parking.

Why Join Us?

This is an opportunity to build a long-term career with a successful and growing business that invests in its people, systems and service standards.

If you enjoy working at pace, helping customers and being part of a supportive team, we’d love to hear from you

Job Types: Full-time, Permanent

Pay: £25,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
Gym membership
Life insurance
On-site parking
Sick pay
Work from home

Application question(s):

How many years of experience do you have in a customer- facing role?

None
Less than 1 year
1-2 years
3+ years

Are you comfortable managing a high volume of customer calls, emails or queries in a fast paced environment?

Yes
No

How confident are you using multiple computer systems while dealing with customers?

Very Confident
Confident
Basic
Not confident

Are you able to reliably commute to Wolverhampton, Monday-Friday?

Yes
No

Work Location: Hybrid remote in Wolverhampton WV10

Quick apply

Refine Your Search

call centre advisor jobs in meir, sts

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