Centre head Work, Jobs in Melbourne, Dby (with Salaries)

Customer Services Team Leader - Derbion
Savills Management Resources —Derby
- £29,774 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
Head Of Centre
Nottinghamshire County Council —Nottingham
- Weekend availability
- Leadership
- Communication skills
Head of Education Specialist Provision
Blue Mountain Homes Ltd —Ilkeston
- £44,000 - £48,000 a year
- Full-time
- In-person
- School
- Store discount
- Annual leave
Quick apply
Head of Field Sales (UK & Ireland)
Hozelock Ltd —Birmingham
- £65,000 - £70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Free parking
- Annual leave
Quick apply
Head of Ecommerce
CW Sellors Group Ltd —Ashbourne
- £45,000 - £55,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Employee discount
Quick apply
1d
Head Of Sales
First Fence —Swadlincote
- Monday to Friday
- CRM software
- Management
- Sales
- Annual leave
- Employee discount
Quick apply
Compliance Manager
Advance Housing and Support Ltd —Enderby
- Up to £57,383.39 a year
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
11d
Process Manager (Bakery)
Hovis Bakery —Nottingham
- Project management
- Bakery
- Leadership
Production Team Leader
Hovis Bakery —Nottingham
- Bakery
- Free parking
- Annual leave
Head of Lettings Support Centre - South
LRG —Derby
- Administrative experience
- Leadership
Quick apply
11d
Oracle Fusion Trainer
NEXT —Leicester
- £45,000 - £60,000 a year
- Full-time
- Oracle
- ERP systems
- Free parking
- Employee discount
Head Chef
Pom’s Sutton Coldfield —Sutton Coldfield
- £34,000 - £38,000 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
- Store discount
- Employee discount
Quick apply
1d
Transport Manager
Derbyshire Fire & Rescue —Ripley
- £47,181 - £52,413 a year
- Full-time
- Hybrid work
- Microsoft Word
- Management
- English
- Annual leave
- Employee discount
Operational Lead - Public Health
Leicestershire County Council —Leicester
- £49,221 - £53,826 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Communication skills
- Flexible schedule
5d
Warehouse Supervisor
PHOENIX Healthcare Distribution Limited —Birmingham
- £16.48 an hour
- Full-time
- Supervising experience
- First Aid Certification
- Warehouse experience
- Free parking
- Annual leave
Site Coordinator
Hovis Bakery —Nottingham
- Data entry
- Front desk
- Warehouse experience
Technical Manager
Hovis Bakery —Nottingham
- Leadership
Social Workers
Derby City Council —Derby
- £40,777 - £49,282 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Security Controller
University of Derby —Kedleston
- £36,753 - £44,196 a year
- 12 hour shift
- Customer service
- University
- First Aid Certification
- Annual leave
- Employee assistance programme
2d
Operational Manager Adult Community Mental Health - North Warwickshire
Coventry and Warwickshire Partnership NHS Trust —Nuneaton
- £57,528 - £64,750 a year
- Full-time
- Management
- Annual leave
- Employee assistance programme
9d

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Customer Services Team Leader - Derbion

Savills Management Resources -
Derby

Apply Now

Job details

Full-time
£29,774 a year
14 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Computer literacy
Microsoft Office
Supervising experience
Team management
NVQ

Full job description

Purpose of the Role

The role to ensure the smooth and efficient operation of the Customer Services department providing excellent customer service, ensuring excellent standards of customer care at all times.

Key Responsibilities

Ensure the overall effectiveness and efficiency of the Customer Services team and customer care provision.
Act as an ambassador and frontline service, ensuring yourself and the team demonstrate excellent customer services to all customers and retailers. Be the voice of the customer.
Act upon customer comments, complaints and queries, in line with company procedure.
Manage the response of the Customer Services team and deal appropriately with unacceptable customer behaviour, in line with the Centre procedures and training. Provide training to the whole Derbion team on Customer Services.
Manage the general day to day operation, working closely with other teams within the Centre, to ensure high standards of cleanliness and Centre appearance in order to exceed customer expectations.
Ensure health and safety compliance and that the Customer Services team are working safely, highlighting issues that require further action.
Develop a best-in-class Customer Service offer with new products and services taking learnings from the retail sector and other industries
Manage the Centre’s click & collect proposition, driving footfall and generating income from this increasingly important stream
Provide monthly management reports on set KPIs.

Team Leader Responsibilities

Lead the Customer Services team and Reception teams.
Ensure the effective communication and management of the team, working in partnership with the Soft services manager & head of Marketing and Communications to ensure consistency and high standards of delivery at all times.
Effective Communication with the Customer Services team and cascade information, where appropriate. And effective communication with all stakeholders.
Champion the business objectives and new initiatives within the Centre.
Manage bookings of our community hub and ensure the wider team are aware of all bookings.
Manage the gift card sales and processes and provide training to the customer services team this is part of our commercialisation and reports will need to be conducted on a monthly basis.
Undertake Line Management responsibilities for a team of Customer Services Assistants and Reception, including holidays, sickness and rotas.
Mentor Customer Services Assistants on their completed appraisals and advise them on how to improve their performance, where required.
Manage the performance of individuals within the Customer Services team, in line with company policies and procedures.
Understand and undertake the responsibility for administering the Company’s disciplinary procedures, working closely with the Savills Management Resources HR Department.
Ensure our kindness cupboard is updated weekly.
Ensure reception is covered and all staff who cover are trained to the standard required, coordinating uniform orders, meeting room bookings, stationary orders, train bookings.

Secondary Duties

Adhere to all company policies and procedures.
Undertake any other duties, as may be reasonably be required.
Comply with any legislation and statutory requirements, relevant to your role in the centre.
Undertake ad hoc projects as requested by your line manager.
Undertake training, as required by the centre.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.

Skills, Knowledge and Experience

Person specification

Excellent customer service skills, with previous experience of dealing with internal and external clients.
Polite, professional, articulate, outgoing and a confident communicator (both written and verbally)
A high level of interpersonal skills and a willingness to work as part of a team collaborating with both the local team and relevant head office departments.
Customer service supervisory skills and experience in a similar position within a high profile customer focused environment.
Adaptable and flexible whilst working in a busy multi skilled office environment.
Excellent attention to detail and presentation.
Understanding the need for confidentiality when dealing with both internal and external information.

Qualifications & experience:

Essential:

Computer literate in Microsoft Office applications, skills in Excel, Word and PowerPoint are of particular importance.
Experience of managing a team and customer services.
Experience gained at supervisory/management level for 2+ years.
Experience in a similar fast-paced customer facing environment.
Committed, motivated and passionate about our people and our company.

Desirable:

Previous experience working for a company in the facilities, retail, and hospitality sector recognized as an employer of choice or striving to obtain employer of choice status.
NVQ III Customer Service, Welcome Host, Health and Safety or equivalent qualifications.

Working Hours - 40 hours

Salary - £29,774.00 per annum

#LI-DNI

Please see our Benefits Booklet for more information.

Apply Now

Refine Your Search

centre head jobs in melbourne, dby

Customer Services Team Leader - Derbion

Head Of Centre

Head of Education Specialist Provision

Head of Field Sales (UK & Ireland)

Head of Ecommerce

Head Of Sales

Compliance Manager

Process Manager (Bakery)

Production Team Leader

Head of Lettings Support Centre - South

Oracle Fusion Trainer

Head Chef

Transport Manager

Operational Lead - Public Health

Warehouse Supervisor

Site Coordinator

Technical Manager

Social Workers

Security Controller

Operational Manager Adult Community Mental Health - North Warwickshire

I want to receive the latest job alerts for centre head in melbourne, dby

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