We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful. Ten times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. We have an exciting opportunity to join #TeamEMR as an Nottingham Operations Delivery Manager.
At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.
As Nottingham Operations Delivery Manager, you'll be responsible for the safe, efficient and punctual movement of trains through Nottingham Station. Reporting to the Head of Control, you will lead the Nottingham Operations team while working collaboratively with colleagues across EMR, Network Rail and other industry partners to ensure operational excellence.
No two days are the same. You will bring balance strategic planning with operational delivery, using data, collaboration and strong leadership to continually improve performance while ensuring our customers remain at the heart of every decision.
Main Duties of the role:
Lead, coach and develop the Nottingham Operations team, maintaining an inclusive, high-performing culture.
Take ownership of operational safety and train performance at Nottingham Station.
Build strong relationships with Network Rail, Train Operating Companies, Freight Operating Companies and internal operational teams.
Work collaboratively to plan for timetable changes, engineering work and major events.
Develop and deliver continuous improvement initiatives that enhance operational performance.
Lead the local Competency Management System, ensuring colleagues have the skills and support to perform at their best.
Analyse operational performance data to identify trends and drive improvements.
Develop robust contingency and service recovery plans to minimise disruption for customers.
Work alongside project and infrastructure teams to minimise the impact of engineering and development works.
About you:
Significant leadership and people management experience.
Experience operating within a safety-critical or highly regulated environment.
Strong knowledge of EMR's and Nottingham area railway operations and operational planning.
Excellent stakeholder management skills with the ability to influence at all levels.
Experience using operational data to drive performance improvements.
Strong communication and decision-making skills.
The ability to remain calm and make effective decisions under pressure.
A proactive approach to continuous improvement and operational excellence.
What We Offer
Competitive salary
Defined benefit pension scheme
Flexible working hours
Free First Class duty travel and standard leisure travel on EMR and partner networks
75% national leisure travel discount (for you and dependants)
Friends and Family EMR discounts
Access to training and development
Employee benefits portal and Cycle to Work scheme
Frontline Support Requirement If you're successful in this role, you'll be expected to support our frontline colleagues at some points throughout the year. This might be undertaking safety critical work, for which you'll receive training, but it could just be helping out with Customer Service when our stations are busy. We're One Team, and that means our managers step up for the frontline, not just manage from a distance. Supporting frontline colleagues is part of our DNA at EMR.
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We welcome applicants from diverse backgrounds, we promote equal opportunities for all. East Midlands Railway is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We’ll treat your application fairly and assess you for the job based on merit and skills.
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