Debt relief & collection occupations Work, Jobs in Melton, Sfk (with Salaries)

Rent Advisor
Bromford Flagship Livewest —Woodbridge
- £29,497.50 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
8d
Collections Officer
Corpay —Ipswich
- Full-time
- Computer literacy
- Conflict management
- Computer skills
- Life insurance
13d
Credit Controller
OCS Group —Ipswich
- Monday to Friday
- Microsoft Excel
- Communication skills
Quick apply
Debt Adviser and Caseworker
Citizens Advice Ipswich —Ipswich
- £26,897 a year
- Part-time
- In-person
Quick apply
10d
Debt Adviser & Caseworker
Citizens Advice —Ipswich
- £26,897 a year
9d

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Business Rates & Sundry Debt Officer
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Rent Advisor

Bromford Flagship Livewest
Woodbridge

Apply Now

Job details

Full-time
£29,497.50 a year
8 days ago

Qualifications

Client engagement
Case note recording
Case record updates
Outbound debtor call management
Arrears management
Numeracy
Organisational skills
Tenancy sustainment support
Customer support
Customer interaction
Rent arrears recovery in social housing
Signposting to community resources
Communication skills

Full job description

Do you thrive on helping people overcome financial challenges and regain stability? Are you confident having sensitive conversations and guiding customers to positive outcomes? Do you want a role where your work directly supports people to sustain their homes?

As a Rent Advisor, you’ll play a crucial role in supporting tenants to manage their rent accounts and avoid falling into debt. Working as part of a supportive team, you will proactively engage with customers, helping them find sustainable solutions tailored to their individual circumstances.

This is more than a collections role — it’s about making a meaningful impact, ensuring tenants can maintain their homes while contributing to reducing overall rent debt across the organisation.

Location: Riduna Park (Woodbridge base) travel to other Flagship offices will be required

Hours: Full Time - 37 hpw

Contract: Permanent

What You’ll Be Doing

proactively contacting tenants who have missed payments or may be at risk of rent debt
supporting customers to complete income and expenditure assessments to understand their situation
creating realistic, tailored action plans to help tenants get back on track
managing cases through to resolution, maintaining ongoing dialogue and support
providing guidance on welfare benefits and assisting with applications
signposting customers to external support and advice agencies where appropriate
keeping accurate records of all interactions and actions taken
working collaboratively with colleagues to resolve wider issues (repairs, anti-social behaviour, etc.)

What You'll Bring

experience in a customer-focused role (telephone or face-to-face)
strong communication skills with the ability to handle sensitive or challenging conversations
good numeracy and literacy skills
ability to stay calm and de-escalate difficult situations
strong organisational skills with the ability to prioritise workload using data and insight
proactive and solution-focused approach

Desirable

experience in debt recovery, financial support, or housing

For full details on the role and its responsibilities, click here to view the Rent Advisor - The Part I Play document.

What We Offer

competitive salary of £29497.50 per annum
25 days holiday + bank holidays (increasing to 28 days after 5 years service)
the chance to build strong communication and influencing skills
exposure to the housing sector and regulated environment
opportunities to review processes and influence improvements
a role where your work genuinely changes lives and supports communities

For information on the full benefits package on offer - click here.

How to apply

To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job.

Important information

Closing Date: 14th August 2026 (Midnight)

First Interview Date: to be confirmed

About Us
Flagship-Housing is part of Bromford Flagship Livewest. By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040.

Apply Now

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debt relief & collection occupations jobs in melton, sfk

Rent Advisor

Collections Officer

Credit Controller

Debt Adviser and Caseworker

Debt Adviser & Caseworker

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