The Employee Relations GB team supports all segments across WTW, which consists of Risk and Broking (R&B), Health, Wealth and Career (HWC) and Corporate functions. This role provides support to managers and employees on people matters and coordination to the Employee Relations team which supports HWC and Corporate, ensuring effective case management, governance, and delivery of a consistent, compliant ER service. It combines, first-line advisory support and first line case management, team support and co-ordination to enable timely, high-quality outcomes across ER activities. This role is based in Ipswich and is primarily home-based, with an expectation to attend the office at least a couple of times per week, subject to review if needed.
The Role:
Case and Data Management
- Provide effective case management of first line disciplinary, performance/probation management, grievances (informal resolution), absence management escalation, flexible working
- Management of involuntary terminations, e.g. Ill health and GIP cessation, including any escalation
- Maintain accurate, up-to-date ER case records within the case management system (AllVoices), ensuring data integrity, confidentiality, and compliance with GDPR requirements.
- Support ER Specialists and Leads in the administration of case files, including document collation and version control.
- Produce reports on ER activity (e.g. case volumes, outcomes) to support insight and decision-making.
- Track case progress and proactively follow up on actions to support timely resolution.
- Identify trends and recurring themes in casework and provide insight to support preventative action and continuous improvement
- Work collaboratively with HR colleagues, legal advisers, occupational health, and other stakeholders as required
Policy Guidance and First-Line Advice
- Provide first-line ER guidance, coaching to managers and employees on matters in line with policy and procedures, including:
- Probation reviews and extensions
- Performance Management
- (Short term) Global remote working
- Flexible working requests
- Minor conduct matters
- Escalate more complex or high-risk cases to ER Specialists/Leads in a timely manner,
- Ensure all advice is consistent, pragmatic, and aligned with employment legislation and internal frameworks
Meeting and Hearing Support
- Provide administrative support for formal ER meetings (e.g. disciplinary, grievance, absence review), including scheduling, documentation, and logistics.
- Attend formal meetings as note-taker, producing clear, accurate, and professional records in line with required standards.
- Ensure all documentation is issued within agreed timelines and stored appropriately.
Project and Change Support
- Support organisational change activity, consultation exercises and other people-related projects in line with business needs.
- Provide coordination and administrative support to ER-led projects, including business change and organisational design initiatives.
- Assist in the implementation of ER-related programmes, ensuring milestones, documentation, and communications are effectively managed
- Contribute to project tracking and reporting, identifying risks and supporting mitigation actions.
Team Coordination and Governance
- Support and coordinate ER team meetings, including diary management, agenda preparation, and circulation of materials as needed
- Capture actions and minutes from team meetings, tracking delivery and ensuring follow-up
- Support governance processes by maintaining templates, guidance documents, and standard operating procedures.
- Apply governance and compliance best practice in coordinating and organising Conduct Rules Panels aligned to disciplinary matters
Continuous Improvement and Team Contribution
- Actively engage with the ER team to identify opportunities for process improvement, efficiency, and enhanced service delivery.
- Identify opportunities for professional development via continuous improvement
- Support the development and maintenance of ER toolkits, intranet content, and manager guidance materials.
- Contribute to a culture of continuous improvement, knowledge sharing, and best practice within the ER function.
- Provide support for other ER activities across all segments of the ER Team where they arise including training materials and coordination logistics for training sessions / lunch and learns education sessions and overall case support
Key Working Relationships
- ER Specialists, Leads and Support
- GB Head of Employee Relations
- GB HR Compliance Manager
- HR Business Partners/Talent Advisors
- Line Managers across the organisation
- HR Services / People Operations teams
- Compliance team members (SMCR issues)
- HWC businesses
What you'll bring:
- Previous experience working in an HR support role, including ER Support, HR Advisor or similar role
- Ideally completed or studying towards CIPD level 5
- Good working knowledge of employment law
- Strong Excel, Word and PowerPoint skills, Co-pilot (or similar AI programme)
- Commitment to the provision of excellent customer service and be a self-starter and comfortable working in a busy environment
- Process oriented with strong focus on accuracy and attention to detail.
- Proven organisational skills, confident with time management.
- Ability to multi-task and work independently from clear instructions.
- Resourceful and proactive with the ability to think ahead in a fast-paced environment (a self-starter)
- Strong verbal and written communication skills. (The complexity and variety of cases under management will increase over time, as skills and experience and confidence grow).
- Experience with HR reporting databases (desirable)
What we offer:
Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.
We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.
Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [email protected]
