Logistics Work, Jobs in Melton, Sfk (with Salaries)

Customer Service Manager (Haulage / Logistics)
Seven Logistics —Felixstowe
- £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
Ocean Freight Import Coordinator
Simarco —Ipswich
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Annual leave
Quick apply
4d
Ocean Freight Quotations Coordinator
Simarco —Ipswich
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Annual leave
Quick apply
9d
Warehouse Support Assistant
Greenscape Energy Ltd —Ipswich
- £12.71 an hour
- Part-time
- Driving
- Warehouse experience
- In-person
- Annual leave
Quick apply
Nights Warehouse Operative
InPost UK —Ipswich
- £13.22 an hour
- Night shift
- Employee assistance programme
- Life insurance
Quick apply
Forklift Operator (Waste & Recycling) (Full time , 5 days per week)
Bolton Bros. Ltd —Ipswich
- £679.10 a week
- Overtime
- Maintenance
- English
- Forklift
- Free parking
- Health & wellbeing programme
Quick apply
11d
Stock Controller
Uniserve —Felixstowe
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Free parking
- Referral programme
Quick apply
Warehouse Team Leader
PD Ports —Felixstowe
- £39,090 a year
- Full-time
- Forklift
- Team management
- Warehouse experience
- Life insurance
Quick apply
12d
Import Operator
Uniserve —Felixstowe
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Referral programme
Quick apply
Customer Service Advisor
Somerset Passenger Solutions —Ipswich
- £27,000 a year
- Customer service
- Microsoft Office
- Driving
- Employee assistance programme
Customer Service Advisor - SZC
First Bus —Ipswich
- £27,000 a year
- Customer service
- Microsoft Office
- Driving
- Employee assistance programme
3d
Warehouse Planner
GXO Logistics —Ipswich
- £35,385 a year
- Rotating shift
- Analysis skills
- Annual leave
- Employee discount
Import Operator
Uniserve (U K) Ltd —Felixstowe
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Referral programme
Quick apply
Transport Operations Coordinator
Adaptainer Ltd —Ipswich
- Up to £30,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
Quick apply
Last Mile Operations Manager
Evri —Ipswich
- £35,500 - £41,000 a year
- Analysis skills
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
2d
Customer and Operational Services Coordinator
DFDS UK & Ireland —Felixstowe
- £25,000 - £29,000 a year
- 8 hour shift
- Travel
- Employee assistance programme
- Employee discount
Quick apply
12d
Ecommerce inventory prep
ok only essentials ltd —Colchester
- £12 - £15 an hour
- Part-time
- Organisational skills
- In-person
- Free parking
Quick apply
8d
Warehouse Logistics Administrator
TSV SUPPLY CHAIN UK LTD —Ipswich
- £30,000 - £33,000 a year
- Full-time
- Data analysis skills
- Continuous improvement
- Organisational skills
Quick apply
Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Logistics Assistant
Balfour Beatty —Leiston
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave

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Customer Service Manager (Haulage / Logistics)

Seven Logistics -
Felixstowe

Quick apply

Job details

Permanent | Full-time
£40,000 a year

Benefits

Free parking
Health & wellbeing programme
Free flu jabs
Company pension
Employee assistance programme
Life insurance
On-site parking

Qualifications

Management
Customer service
Logistics
English
Leadership
Communication skills

Full job description

Job Purpose

To lead and supervise the customer services team within a fast-paced haulage/logistics environment, ensuring high levels of customer satisfaction, efficient issue resolution, and seamless coordination between customers, drivers, planners, and operational teams. The role is responsible for driving service excellence, improving processes, and maintaining strong customer relationships.

Key Responsibilities

Team Leadership & Supervision

Supervise and support the customer services team.
Allocate workloads, monitor performance, and ensure service levels are met.
Provide coaching, training, and development to team members.
Conduct performance reviews and manage absence, disciplinary, and HR-related matters.

Customer Service Excellence

Act as the senior escalation point for customer queries, complaints, and service issues.
Ensure timely and professional communication with customers regarding deliveries, delays, and service updates.
Maintain high standards of customer satisfaction and retention.
Build and maintain strong relationships with key clients.

Operational Coordination

Liaise closely with transport planners to ensure smooth operations.
Monitor delivery schedules and proactively manage potential disruptions.
Ensure accurate and timely updates are communicated internally and externally.

Performance & KPI Management

Monitor and report on key performance indicators (KPIs) such as delivery performance, response times, and customer satisfaction.
Identify trends and implement improvements to enhance service delivery.
Ensure team adherence to company policies, procedures, and service standards.

Process Improvement

Review existing processes and identify opportunities to improve efficiency and customer experience.
Support implementation of new systems, tools, or procedures.
Drive continuous improvement initiatives.

Compliance & Administration

Ensure compliance with company policies, and industry standards.
Maintain accurate records of customer interactions, complaints, and resolutions.
Prepare reports and documentation as required.
To work closely with peers to ensure rating is completed accurately and efficiently

Key Skills & Experience

Essential

Proven experience in a customer service supervisory role within container haulage
Strong understanding of container transport operations and logistics processes.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making ability.
Experience managing and developing teams.
Ability to work under pressure in a fast-paced environment.

Desirable

Experience with transport management systems (TOPS).
Knowledge of UK transport regulations.
Experience handling key account customers.

Key Competencies

Leadership and team management
Customer focus and service excellence
Organisation and time management
Attention to detail
Conflict resolution
Resilience and adaptability
The ability to work in a fast paced environment
Proficient with Microsoft applications

Working Hours

40 hours per week between the hours of 0730 – 1730 Monday to Friday, with flexibility required to meet operational needs

Salary & Benefits

The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
Competitive salary
20 days holiday which increases with length of service, up to 25 days
Life assurance from day one
Free 24-hour employee assistance program
Free health & wellbeing subscription
Dress for your work day policy
Your birthday off after successful completion of your probation

Pay: £40,000.00 per year

Benefits:

Company pension
Free flu jabs
Free parking
Health & wellbeing programme
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

logistics jobs in melton, sfk

Customer Service Manager (Haulage / Logistics)

Ocean Freight Import Coordinator

Ocean Freight Quotations Coordinator

Warehouse Support Assistant

Nights Warehouse Operative

Forklift Operator (Waste & Recycling) (Full time , 5 days per week)

Stock Controller

Warehouse Team Leader

Import Operator

Customer Service Advisor

Customer Service Advisor - SZC

Warehouse Planner

Import Operator

Transport Operations Coordinator

Last Mile Operations Manager

Customer and Operational Services Coordinator

Ecommerce inventory prep

Warehouse Logistics Administrator

Customer Service Advisor - Remote

Logistics Assistant

I want to receive the latest job alerts for logistics in melton, sfk

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