Customer service team lead Work, Jobs in Mepal, Cam (with Salaries)

Customer Service Team Leader
Acushnet Golf —Saint Ives
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
8d
In-house FCA Compliance Lead
Beyond Co —Newmarket
- £65,000 - £75,000 a year
- Hybrid work
- Financial services
- School
- Health & wellbeing programme
- Flexible schedule
Quick apply
Community Engagement Lead
Anglian Water Services Ltd —Peterborough
- £41,657 a year
- Full-time
- Travel
- Communication skills
- Annual leave
8d
Team Leader
Card Factory —March
- £13 an hour
- Leadership
Customer Service Team Leader
Paddy Power —Newmarket
- From £13.25 an hour
- Part-time
- Employee discount
- Sick pay
Service Team Manager
B&Q —Cambridge
- £31,500 - £35,500 a year
- Part-time
- Driving
- Annual leave
- Employee assistance programme
13d
Sales Team Leader
Simplify Group —Cambridge
- £31,672.50 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
18h
Lead Nightshift Manager
Sainsbury's —Cambridge
- From £36,250 a year
- Night shift
- Management
- Leadership
- Employee discount
Workforce Planning and Performance Lead - Fixed Term
CITB —Peterborough
- £42,642 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Presentation skills
- Free parking
- Employee assistance programme
9d
Asset Experience Lead
NAA-Jones Lang LaSalle Resources —Orton Longueville
- Full-time
- Team management
- In-person
- Leadership
Quick apply
9d
Team Leader
Benugo —Cambridge
- £14.25 an hour
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Main - Team Leader
WH Smith PLC —Cambridge
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
3d
Main - Team Leader
WHSmith Travel —Cambridge
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
3d
Key Lead - Grand Arcade, Hollister
AFH STORES UK LIMITED —Cambridge
- £15.10 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Engineering & Technology Lead
Accora —Orwell
- Full-time
- English
- IT
- AI
- Annual leave
Quick apply

Related jobs to explore

Based on your search for customer service team lead

Head of Events
The Old Hall Ely LTD —Ely
Knowledge of hospitality operations, including restaurant and hotel services. Coordinate the restaurant and hotel and liaise with the kitchen and housekeeping…
From £37,000 a year
Quick apply
9d
Sales Executive -Health & Wellness Manufacturing (Full-Time, Permanent)
Vita Manufacture Limited —Ely
The Sales Manager is responsible for qualifying and nurturing warm leads, generating new cold leads, and driving sales and revenue growth, and focuses on…
From £30,000 a year
Quick apply

I want to receive the latest job alerts for customer service team lead in mepal, cam

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Team Leader

Acushnet Golf -
Saint Ives

Apply Now

Job details

Full-time
8 days ago

Benefits

On-site gym
Annual leave
Company pension
Employee discount

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Numeracy
Supervising experience
Mentoring
Organisational skills
Leadership
Communication skills

Full job description

Where Performance Meets Purpose

Iconic golf brands. Commitment to excellence. Colleagues who care. Working at Acushnet Europe means you bring your background and experience to a company with a rich history of creating the best products for dedicated golfers around the world. Your performance has purpose at Acushnet Europe.

Based in St Ives, Cambridgeshire, our golf products are recognized globally for their unmatched quality, made possible by the dedication and pride we put into everything we do.

Lead people. Delight customers. Make a real impact.

We’re looking for a passionate and people-focused Customer Service Team Leader to join our incredible team. This is a fantastic opportunity for someone who thrives on developing others, enjoys solving problems, and is motivated by creating outstanding customer experiences.

Based at our offices in St Ives, Cambs, you’ll play a pivotal role in shaping a high-performing customer support team that delivers exceptional service across both ordering and aftersales enquiries. You'll be a visible presence for your team coaching, encouraging, and supporting colleagues to build confidence, expand their skills, and take ownership of customer outcomes.

This role is about more than managing performance. It's about inspiring people, creating a positive team culture, and helping individuals achieve their full potential while continually improving the experience we provide to our customers.

What you'll be doing

Leading, motivating and developing a team of Customer Support Associates.
Creating a positive, collaborative environment where people feel supported, trusted and empowered.
Coaching team members to become multi-skilled and capable of resolving customer enquiries from start to finish.
Driving a strong first-time-fix culture, ensuring customers receive quick and effective resolutions.
Monitoring service levels and team performance, providing real-time support where needed.
Delivering regular coaching, feedback and development conversations that help individuals grow.
Identifying skills gaps and working with leadership and HR colleagues to support learning and development.
Using customer feedback, performance data and service metrics to drive continuous improvement.
Working closely with colleagues across the business to resolve issues and improve customer journeys.
Recognising success, celebrating achievements and keeping team engagement high.

What we're looking for

You'll be a natural relationship builder who genuinely enjoys helping people succeed. You'll understand that great customer service starts with engaged, confident and well-supported teams. We're interested in speaking to candidates who have:

Experience within a customer service, contact centre or operational support environment.
Previous leadership, supervisory, mentoring or coaching experience, or a clear passion for developing others.
Strong communication and interpersonal skills.
The ability to motivate and influence people in a positive and constructive way.
Experience working with service-level targets, KPIs or performance metrics.
Excellent problem-solving skills and the ability to remain calm under pressure.
Strong organisational skills and the ability to manage multiple priorities.
A good educational background, supported by strong literacy, numeracy and communication skills.
Strong working knowledge of Microsoft Office, particularly Excel, Outlook, Word and Teams.
Confidence using customer service platforms, CRM systems and performance dashboards to manage workload and monitor team performance.

Why join us?

This is an opportunity to join a business that believes great customer experiences are created by great people. You'll be given the support, autonomy and development opportunities to grow as a leader while playing a key role in building a customer service function that customers trust and colleagues are proud to be part of.

If you're an enthusiastic people leader, or an aspiring leader with a strong coaching mindset, who is passionate about delivering exceptional customer experiences, we'd love to hear from you.

Remember to write a brilliant cover letter telling us why you are the right person for the role.

#LI-SY1

Our Commitment to You

At Acushnet Europe we offer a comprehensive and thoughtfully designed benefits package that supports your life both inside and outside of work. You'll receive a competitive salary package that reflects your skills, experience, and the value you bring. Our annual leave increases with tenure, with the added flexibility to buy or sell holiday - because we believe in the importance of balance and time to recharge.

We take your wellbeing seriously, with programmes and support for both physical and mental health. You’ll also have free access to our onsite gym and can enjoy fresh, affordable meals in our subsidised restaurant.

Looking ahead, we offer a salary sacrifice pension scheme, employee assistance support, and financial guidance to help you plan for the future. We’re also big on development, with training, tuition support, and plenty of opportunities to keep learning and progressing. You’ll have access to an extensive benefits portal, giving you the flexibility to tailor your benefits to suit you and your lifestyle. On top of that, you’ll benefit from employee discounts, wellbeing incentives, and recognition for the work you do.

Like any good partnership, we start with a short “getting to know each other” phase - our probationary period. Some benefits will be available after successful completion, as you establish yourself in the role.

Describe a time you helped a team member deliver better customer service

Ready to Make an Impact?

Join us at Acushnet Europe and be part of a team that values excellence and innovation.

We’d love to hear from you! Please submit your application through our careers page. Don’t forget to include a compelling cover letter that tells us why you’re the perfect fit for the role.

If you require any accommodations during the interview process, please let us know—we’re here to support you every step of the way.

Important Links

Job Applicant Privacy Notice
Visit Our Website
Follow Us on LinkedIn

Apply Now

Refine Your Search

customer service team lead jobs in mepal, cam

Customer Service Team Leader

In-house FCA Compliance Lead

Community Engagement Lead

Team Leader

Customer Service Team Leader

Service Team Manager

Sales Team Leader

Lead Nightshift Manager

Workforce Planning and Performance Lead - Fixed Term

Asset Experience Lead

Team Leader

Main - Team Leader

Main - Team Leader

Key Lead - Grand Arcade, Hollister

Engineering & Technology Lead

Related jobs to explore

I want to receive the latest job alerts for customer service team lead in mepal, cam

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected