About Us
Prodigy IT Solutions is an award-winning Managed Service Provider (MSP) based in Dorset, recognised as one of the best places to work. We act as the outsourced IT department for small and medium-sized businesses, delivering proactive, customer-focused support. Our ethos is simple: we’re a customer service business that happens to do IT.
We pride ourselves on clear communication, rapid response, and building long-term partnerships. Our services span Microsoft 365, providing and configuring hardware, cybersecurity, networking, and cloud migrations. With a structured team and robust escalation processes, points, and a commitment to professional development, we offer an environment where you can grow your skills and career.
The Role
Reporting to the project manager, this is a hands-on, field-based position where no two days are the same. You’ll work on a mix of in-house and onsite projects, from PC deployments to server installations and Office 365 migrations. It’s an ideal step up for someone ready to consider progressing from 2nd line into a broader and more senior role where you would be given more complex and demanding projects.
You would also respond to reactive onsite work, which the helpdesk has troubleshooting and needs assistance with. Most clients are based in and around Dorset and typically within a 1.5-hour commute from our Blandford office.
Key Responsibilities
- Deliver responsive IT support and projects to business clients
- Lead onsite implementations and migrations
- Support other engineers and contribute to process improvements
- Configure and maintain Windows Server environments
- Support and implement M365 services (Exchange, SharePoint, Teams, OneDrive, conditional access policies, DLP, Azure AIP)
- Troubleshoot networking issues (LAN, DHCP, DNS, VPNs, Firewalls)
- Support hardware, software, and VoIP systems
Technical experience
- Experience supporting small/medium businesses within an MSP
- Windows Server (2016, 2019, 2022,2025)
- Hyper-V and virtualised platforms
- Office 365 (Exchange, SharePoint, Teams, conditional access, Co-Pilot,MFA)
- Networking: LAN, TCP/IP, DHCP, DNS, Firewalls, VPNs, Wi-Fi
- Windows 11
- Good knowledge of computer hardware
- General software support (Anti-virus, backup tools)
- VoIP systems
What We Offer
- 24 days holiday + bank holidays
- Microsoft certifications and ongoing training
- Soft skills development
- Company laptop, monitors
- Company Van (expenses to and from work)
- Company-provided broadband / mobile phone
- Quarterly team outings and a collaborative culture
Job Types: Full-time, Permanent
Pay: £25,000.00-£42,000.00 per year
Work Location: In person
