key account manager Work, Jobs in merrow (with Salaries)

Key Account Manager
MCFT —Maidenhead
- £50,000 - £55,000 a year
- Full-time
- Maintenance
- Travel
- Contracts
- Life insurance
- Referral programme
Quick apply
Key Account Manager
Loma Systems —Farnborough
- £60,000 - £75,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Health & wellbeing programme
- Work from home
Quick apply
Account Manager
Safetykleen —Sunningdale
- £32,000 - £35,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
Area Sales Manager (South)
Timloc Building Products —Guildford
- Up to £55,000 a year
- Full-time
- Sales
- Merchandising
- Microsoft Office
Quick apply
6d
Key Account Manager
TrustFlight —Bracknell
- £30,000 - £40,000 a year
- Full-time
- Sales
Quick apply
Key Account Manager
ZALARIS Deutschland GmbH —Weybridge
- Sales
- Contracts
Account Manager
Building Materials Nationwide —Reading
- £30,000 - £40,000 a year
- Full-time
- Sales
- Salesforce
- No experience needed
- Free parking
- Employee assistance programme
Quick apply
Senior Account Manager
Marketbridge —Marlow
- £42,000 - £50,000 a year
- Full-time
- Hybrid work
Key Account Manager
STARK Group —Leatherhead
- Full-time
- Sales
- Driving
- Travel
- Employee discount
- Referral programme
Key Account Manager
Macfarlane Group —Horsham
- £45,000 - £48,000 a year
- Full-time
- Sales
- Microsoft Office
- Travel
- Annual leave
- Employee assistance programme
Key Account Manager
IQVIA —Reigate
- Full-time
- Sales
- Employee discount
- Gym membership
Account Manager DSTL
Roke —Woking
- Full-time
Account Manager DSTL
Roke Manor Research Limited —Woking
Account Manager
Capital Maintenance Ltd —London
- Full-time
- Maintenance
- Microsoft Office
- Communication skills
Quick apply
Surgical Key Account Manager - South East of England
Santen —Guildford
- £58.79 - £80.84 a year
- Full-time
- Sales
- Continuous improvement
- Travel
Quick apply
2d
Field Sales Account Manager
Hozelock Ltd —Guildford
- £35,000 - £40,000 a year
- Full-time
- Microsoft Powerpoint
- Time management
- Free parking
- Annual leave
Quick apply
National Account Manager
Kinetik Wellbeing —Redhill
- £50,000 a year
- Full-time
- Analysis skills
Quick apply
Account Manager
Kinectrics —Guildford
- Full-time
- CRM software
- Sales
- Salesforce
Key Account Manager
Allianz —Croydon
- Full-time
- Hybrid work
- Machine learning
3d
Regional Sales Account Manager
Webber Hughes Ltd —Guildford
- £45,000 - £50,000 a year
- Full-time
- Sales
- Driving
- Organisational skills
- Life insurance
Quick apply
3d

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Key Account Manager

MCFT -
Maidenhead

Quick apply

Job details

Permanent | Full-time
£50,000 - £55,000 a year

Benefits

Company pension
Life insurance
Referral programme

Qualifications

Facilities management
Maintenance
Contracts
Account management
Leadership
Communication skills
Negotiation

Full job description

Key Account Manager (Strategic Accounts & Partnerships) - £50k - £55k + Bonus

Benefits: 36 days holiday (28 + bank holidays) - Pension Scheme - Life Insurance - HealthShield Healthcare & Wellbeing Benefits - Annual Discretionary Bonus – Income Protection Scheme - Long Service Awards - Employee Referral Scheme - Sales Lead Referral Scheme - Development & Training - Annual Cost-of-Living Pay Review.

Location: Maidenhead (Office Based), Occasional travel, Full time, Permanent.

Role Overview

We are seeking an experienced and commercially driven Key Account Manager to lead and grow our most important client relationships. This role is responsible for managing our largest direct clients, as well as key Facilities Management and Contract Catering partners, while also overseeing the Account Management and Renewals teams.

The primary objective is to maximise customer retention (targeting 90%+), strengthen long-term partnerships, and proactively identify and mitigate risks to revenue.

Key Responsibilities

Strategic Account Management

Own and manage relationships with our largest and most strategically important direct clients.
Develop and execute account plans to drive growth, satisfaction, and long-term retention.
Act as the senior point of contact for key stakeholders, building strong, trusted partnerships.
Identify upsell and cross-sell opportunities within existing accounts.

Partnership Management

Manage and grow relationships with key Facilities Management and Contract Catering partners.
Ensure alignment of objectives, service delivery standards, and commercial performance.
Collaborate with partners to unlock new opportunities and strengthen joint value propositions.

Team Leadership

Lead, coach, and develop the Account Management and Renewals teams.
Set clear performance targets and KPIs aligned with retention and revenue goals.
Foster a high-performance, customer-centric culture within the team.
Provide guidance on complex or high-risk accounts.

Retention & Risk Management

Own the company-wide retention target of 90%+ across key accounts.
Proactively identify at-risk customers and implement recovery plans.
Analyse churn trends and drive continuous improvement initiatives.
Work cross-functionally to resolve service or delivery issues impacting client satisfaction.

Renewals Management

Oversee the renewals process to ensure timely and successful contract extensions.
Support the team in negotiating renewals and managing commercial discussions.
Ensure accurate forecasting of renewals and retention metrics.

Reporting & Performance

Track and report on key account performance, retention rates, and revenue growth.
Provide regular updates to senior leadership on risks, opportunities, and strategic initiatives.
Use data and insights to inform decision-making and improve customer outcomes.

Key Skills & Experience

Proven experience in Key Account Management or Strategic Account Management.
Experience managing large, complex clients and partnerships.
Strong leadership experience, with the ability to manage and develop teams.
Demonstrated success in achieving high retention rates and reducing churn.
Excellent stakeholder management and communication skills.
Commercially astute with strong negotiation skills.
Experience working with Facilities Management and/or Contract Catering sectors (desirable).

Key Performance Indicators (KPIs)

Customer retention rate (target: 90%+)
Revenue retention and growth within key accounts
Renewal success rate
Customer satisfaction and engagement scores
Team performance against targets

What Success Looks Like

Strong, long-term relationships with key clients and partners
Consistent achievement of retention targets above 90%
A high-performing, proactive account management and renewals team
Reduced churn and increased lifetime value of customers

MCFT, established 30 years ago, provides commercial kitchen maintenance for high-end customers in the UK, Europe, the Middle East and Asia; We're highly regarded by all the key players in our multi-national supply chain.

Our ambition is to be the pre-eminent provider in our field - in the UK and, importantly, overseas - where we have ambitions to be working around the world.

We're now looking for an experienced Key Account Manager to support us on our journey.

If this sounds like you then please apply today!

Why not visit our website – www.mcft.com

Quick apply

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