Configuration engineer Work, Jobs in Merry Hill, Wmd (with Salaries)

1st Line Technical Support
Computors Limited —Wolverhampton
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
3d
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Travel
- Computer networking
- IT
- Employee assistance programme
Quick apply
Technical Support Engineer
Open Minds —West Bromwich
- £32,000 a year
- Full-time
- Windows
- JavaScript
- Scripting
Quick apply
Project Technician / Engineer - Midlands
nGeneration —Birmingham
- £28,678 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
Technical Services Engineer
HSL Compliance Limited —Cannock
- £15.10 an hour
- In-person
- Annual leave
- Sick pay
Quick apply
Technical Information Engineer
Babcock International —Telford
- £34,421 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Network Engineer
NTT Ltd —Birmingham
- Computer networking
11h
Intruder alarm and CCTV engineer
Orton Group —Redditch
- £35,000 - £40,000 a year
- Full-time
- Schematics
- System design
- Mentoring
- Profit sharing
- Employee discount
Quick apply
8d
Systems Engineer - Contractor
ESCO Maritime Solutions Ltd. —Rugeley
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Programme Chief Engineer M-F
Safran —Wolverhampton
- Full-time
- CAD
- Continuous improvement
- Communication skills
Implementation Engineer
PebblePad —Telford and Wrekin
- Full-time
- Remote
- Azure
- Travel
- APIs
Quick apply
1h
Network Engineer
NTT Data UK —Birmingham
- Computer networking
1d
Service Administrator/Co-ordinator
RDS Limited —Birmingham
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
Quick apply
3d
Service Desk Engineer
Aon Corporation —Bromsgrove
- Azure
- Microsoft Outlook
- Customer service
3d
Graduate Protection Engineer
Hitachi —Stone
- Full-time
- Hybrid work
- Engineering
- In-person
- Communication skills
- Flexible schedule
Unix / Linux Engineer
NTT Ltd —Birmingham
- Linux
- Leadership
- Communication skills
11h
Systems Engineer
ESCO Maritime Solutions —Rugeley
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Graduate Technical Assurance Engineer
Dragados —Birmingham
- Full-time
- Engineering
- Master's degree
- APIs
Quick apply
Advanced Manufacturing/Process Engineer
Honeywell Aerospace —Redditch
- Full-time
- Hybrid work
- Engineering
- Assembly
- Bachelor's degree
- Work from home
IT Cloud Infrastructure Engineer
NTT Ltd —Birmingham
- Azure
- IT
2d

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1st Line Technical Support

Computors Limited
Wolverhampton

Quick apply

Job details

Full-time
£28,000 - £32,000 a year
3 days ago

Benefits

Free parking
Casual dress
Annual leave
Discounted or free food
Company pension
Work from home
Canteen
Company events
Car scheme
Sick pay
On-site parking

Qualifications

Microsoft Word
TCP
Microsoft Excel
Microsoft Outlook
Customer service
LAN
Microsoft Office
VoIP
IT support
DNS
Mac OS
Linux
TCP/IP
Communication skills
Active Directory
Help desk
VPN

Full job description

Job Overview

We're looking for a proactive, customer-focused 1st Line Support Engineer to join our End User Support team. You'll be the first point of contact for our customers, helping them with everything from laptop issues to network and VoIP phone problems, and making sure their IT just works. It's a great role for developing your skills in a fast-moving MSP environment, working across different systems and technologies for a varied client base.

Duties

Respond promptly to tickets, calls, and emails logged in HaloPSA, delivering a friendly and professional service every time
Diagnose and fix hardware issues with computers, peripherals, and network devices, often using NinjaOne to remotely check and resolve problems
Support users with Microsoft 365 apps (Outlook, Word, Excel, Teams, etc.) and other everyday business software
Troubleshoot software issues across Windows, macOS, and Linux machines
Help set up and support networking basics including LAN, VPN, DNS, firewalls, and Active Directory
Provide first-line support for our CC VoIP phone systems, helping with handsets, call routing, and basic configuration issues
Manage user accounts and permissions in Active Directory and Microsoft 365
Support our Cyber Security products (email security, backup, security awareness training) and help flag or resolve basic security alerts
Work closely with the wider engineering team, escalating trickier issues to 2nd/3rd line where needed
Log every job clearly and accurately in HaloPSA, following our ticketing and documentation processes
Stay current with new technology and suggest ways we can keep improving how we support our customers
You'll also take part in our out-of-hours support rota, covering weekday evenings (6pm–11pm) and weekends on a rotating basis, roughly once a month.

Qualifications

Some experience in an IT support or help desk role
A solid grasp of networking basics: TCP/IP, LAN, DNS, VPNs, and firewalls
Comfortable working across Windows (client and server) and macOS
Experience supporting desktop hardware, peripherals, and tools like Microsoft Office
Familiarity with Active Directory, and ideally HaloPSA (or a similar ticketing system) and RMM tools like NinjaOne
An interest in or basic understanding of VoIP/telephony and cyber security is a bonus, but full training will be given
Good communication skills, able to explain technical things simply to non-technical customers
A keen eye for detail and a logical approach to troubleshooting
Well organised, with the ability to juggle priorities in a busy support environment

This is a great opportunity for someone who wants to build a career in IT support, in a team that genuinely cares about doing right by its customers.

Additional Benefits:

30 days annual leave (including public holidays)
Monthly company lunch
Reward scheme
Salary car sacrifice scheme
2 working from home days

Job Type: Full-time

Pay: £28,000.00-£32,000.00 per year

Benefits:

Canteen
Casual dress
Company events
Company pension
Discounted or free food
Free parking
On-site parking
Sick pay
Work from home

Ability to commute/relocate:

Wolverhampton WV10 9TG: reliably commute or plan to relocate before starting work (preferred)

Experience:

IT support: 1 year (preferred)
Customer service: 3 years (preferred)

Work Location: Hybrid remote in Wolverhampton WV10 9TG

Quick apply

Refine Your Search

configuration engineer jobs in merry hill, wmd

1st Line Technical Support

IT Field Engineer

Technical Support Engineer

Project Technician / Engineer - Midlands

Technical Services Engineer

Technical Information Engineer

Network Engineer

Intruder alarm and CCTV engineer

Systems Engineer - Contractor

Programme Chief Engineer M-F

Implementation Engineer

Network Engineer

Service Administrator/Co-ordinator

Service Desk Engineer

Graduate Protection Engineer

Unix / Linux Engineer

Systems Engineer

Graduate Technical Assurance Engineer

Advanced Manufacturing/Process Engineer

IT Cloud Infrastructure Engineer

I want to receive the latest job alerts for configuration engineer in merry hill, wmd

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