Debt relief & collection occupations Work, Jobs in Merry Hill, Wmd (with Salaries)

Income Officer
Wolverhampton Homes —Wolverhampton
- £37,747 - £40,423 a year
- Full-time
- English
- Maths
- In-person
- Annual leave
2d
Debt Adviser
Citizens Advice —Walsall
- £31,230 a year
- Mentoring
3h
Income and Recovery Officer
Civic Recruitment Limited —Wolverhampton
- Full-time
- Continuous improvement
- Data entry
- Organisational skills
Quick apply
2d
Credit Controller
The Student Energy Group —Birmingham
- £26,000 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Work from home
- Sick pay
Quick apply
10d
Aged Debt Supervisor
Select Engineering —Birmingham
- £20.35 - £26.48 an hour
- Call to connect
- Analysis skills
- Team management
- Conflict management
Vulnerable Customer Consultant
OSB Group —Wolverhampton
- £27,500 - £31,500 a year
- Full-time
- Writing skills
- Communication skills
- Annual leave
Collections Advisor
Lovey —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Organisational skills
- Financial services
- Communication skills
Quick apply
Credit Control Team Leader
Novuna —Telford
- Up to £39,000 a year
- Full-time
- Hybrid work
- Team management
- Leadership
- Communication skills
CEDA Telephone Consumer Energy Debt Caseworker (x3 posts)
Citizens Advice —Cannock Chase
- £24,455 - £26,500 a year
- Hybrid work
- Organisational skills
- Communication skills
- Negotiation
- Free parking
9d
Collections Specialist
Mondelēz International —Birmingham
- Temporary
- Microsoft Excel
- Microsoft Office
- Analysis skills
Financial Support Consultant
OSB Group —Wolverhampton
- £26,500 - £30,000 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Negotiation
- Annual leave
Income & Financial Inclusion Officer
Trident Group —Birmingham
- £32,569.13 - £37,384.00 a year
- Full-time
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Credit Controller
Reconomy —Telford
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Computer skills
- Employee assistance programme
- Employee discount
9d
Senior Income Officer
Trident Group —Birmingham
- £36,500 - £40,819 a year
- Full-time
- CRM software
- Presentation skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Regional Audit and Recoveries Manager - East
BCA —Birmingham
- £40,000 a year
- Travel
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
1d
Credit Control Manager
Rider Levett Bucknall —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Gym membership
Quick apply
Income Locality Manager (Strategic Performance)
Platform Housing Group —Birmingham
- Up to £52,743 a year
- Full-time
- Remote
- Microsoft Excel
- Travel
- Leadership
- Annual leave
Credit Controller (Client Finance - Birmingham)
BNP Paribas —Birmingham
- Full-time
- Microsoft Word
- Communication skills
- Annual leave
- Employee discount

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debt relief & collection occupations jobs near merry hill, wmd

Income Officer

Wolverhampton Homes -
Wolverhampton

Apply Now

Job details

Permanent | Full-time
£37,747 - £40,423 a year
2 days ago

Benefits

Annual leave
Company pension

Qualifications

Client engagement
English
Arrears management
Maths
Tenancy sustainment support
Customer support
Customer interaction
Rent arrears recovery in social housing
Communication skills

Full job description

Job Introduction

Income Officer

Salary: £37,747 - £40,423 per annum

Hours: 37.5 hours per week

Location: This position is predominantly office-based, and community visits will be required. Candidates should not anticipate extensive remote working opportunities.

Job Type: Full-time, Permanent

Overview:

We're looking for a motivated and customer-focused Income Officer to join our Income Team. This is a rewarding role where you'll play a key part in helping customers sustain their tenancies, while ensuring rental income is collected effectively to support the delivery of essential housing services across the city.

No two days are the same. You'll work closely with customers to understand their circumstances, provide advice and support, agree sustainable payment arrangements and, where necessary, take appropriate recovery action. This is an excellent opportunity for someone who enjoys problem-solving, building relationships and making a positive difference in people's lives.

Key responsibilities:

Managing a caseload of rent accounts and taking proactive steps to maximise income collection.
Working with customers to prevent and reduce rent arrears through early intervention and support.
Negotiating realistic repayment arrangements and monitoring ongoing agreements.
Maintaining accurate tenancy and income records in line with organisational procedures.
Working collaboratively with internal teams and external agencies to achieve the best outcomes for customers.
Taking appropriate recovery action in accordance with policies, procedures and statutory timescales.

About you:

We're looking for someone who:

Has excellent communication and customer service skills.
Can build positive relationships while demonstrating empathy, professionalism and resilience.
Enjoys investigating issues, solving problems and identifying practical solutions.
Can confidently manage a varied workload and prioritise competing demands.
Has good administration and ICT skills, with the ability to maintain accurate records.
Has a good standard of Maths and English.

Benefits of working with us

We offer a range of great benefits, including:

25 days annual leave plus bank holidays, increasing with service, with the option to buy extra leave each year.
Excellent pension scheme through the Local Government Pension Scheme (LGPS).
Real Living Wage employer, ensuring fair and competitive pay.
Green travel options, including National Express discounts and cycle‑to‑work scheme.
Learning and development support, including access to My Learning Hub and progression opportunities.

You can find more details about our full benefits package on our website, showcasing everything we offer to support your wellbeing and development.

Our organisation:

We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place.

Equality and Diversity:

We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.

Our top priority is finding the best person for each role and for our company. If you are interested in the position, are customer-focused and solutions-oriented, we would encourage you to apply even if you do not believe you meet each of the necessary criteria or required qualifications.

Reports to: Income Manager

Closing date: 18 August 2026

Interview date: 27 August 2026

Contact for an informal discussion / more information:
Lyndsay Stanford - Income Manager
[email protected]

Apply Now

Refine Your Search

debt relief & collection occupations jobs in merry hill, wmd

Income Officer

Debt Adviser

Income and Recovery Officer

Credit Controller

Aged Debt Supervisor

Vulnerable Customer Consultant

Collections Advisor

Credit Control Team Leader

CEDA Telephone Consumer Energy Debt Caseworker (x3 posts)

Collections Specialist

Financial Support Consultant

Income & Financial Inclusion Officer

Credit Controller

Senior Income Officer

Regional Audit and Recoveries Manager - East

Credit Control Manager

Income Locality Manager (Strategic Performance)

Credit Controller (Client Finance - Birmingham)

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