Hotel & accommodations guest services staff Work, Jobs in Merry Hill, Wmd (with Salaries)

Guest Services Assistant - Zero Hours
The Belfry Hotel & Resort —Sutton Coldfield
- £12.71 - £13.17 an hour
- Weekend availability
- Hotel
- Resort
- Free parking
- Health & wellbeing programme
Quick apply
Guest Services Assistant - Zero Hours
The Belfry —Sutton Coldfield
- £12.71 - £13.17 an hour
- Part-time
- Maintenance
- Hotel
- Hotel experience
- Free parking
- Health & wellbeing programme
Quick apply
Guest Services Runner
West Midland Safari Park —Bewdley
- Weekend availability
- Customer service
- First Aid Certification
- Communication skills
- Employee discount
Quick apply
Hotel Night Guest Assistant
Ramada Solihull —Solihull
- £12.71 an hour
- Full-time
- Hotel
- Front desk
- In-person
- Employee discount
Quick apply
11d
Guest Service Assistant Nights
Park House Hotel —Shifnal
- £13.25 an hour
- Part-time
- Hotel
- Front desk
- Communication skills
- Employee assistance programme
Quick apply
9d
Ground Floor - Team Member
Premier Inn —Bromsgrove
- Up to £13.06 an hour
- Part-time
- Hotel
- Restaurant
- Employee discount
Quick apply
Housing Accommodation Officer
Woodlands Hotel —Edgbaston
- £12.71 - £13.50 an hour
- Full-time
- Hotel
- Administrative experience
- Computer skills
- Free parking
- Employee discount
Quick apply
Luxury Spa Host & Guest Experience Coordinator
LUX - DESIGN - LEISURE —Solihull
- From £26,000 a year
- Weekend availability
- Hotel
- Front desk
- Cleaning
- Free parking
Quick apply
3d
Nights Team Member
Atlas Hotels —Lichfield
- £13.65 an hour
- Night shift
- Bar
- Hotel
- Employee discount
- Referral programme
Quick apply
11d
Night Team Leader
Village Hotels - Dudley - Reception / Nights —Dudley
- £12.71 - £12.96 an hour
- Part-time
- Hotel
- Training & development
- Employee assistance programme
- Gym membership
Quick apply
7h
Receptionist
Brightstar Hospitality Management —Birmingham
- Part-time
- Hotel
- Front desk
- Cash handling
Quick apply
1d
Ground Floor Team Member
Premier Inn —Telford
- Up to £13.06 an hour
- Part-time
- Serving
- Hotel
- Front desk
- Employee discount
Quick apply
7d
Guest Service Assistant
Holiday Inn Birmingham Bromsgrove —Bromsgrove
- £12.71 an hour
- Weekend availability
- Bar
- Hotel
- Communication skills
- Employee discount
Quick apply
6h
Guest Experience Assistant (FTC - Maternity Cover)
true Student Living Birmingham —Birmingham
- £13 an hour
- Social media management
- Bachelor's degree
- Front desk
- Employee discount
Quick apply
4d
Host Team Member - Reception- Casual hours
Village Hotels - Solihull - Reception / Nights —Shirley
- £8.00 - £12.71 an hour
- Hotel
- Front desk
- Employee assistance programme
- Gym membership
Quick apply
10d
Front Office Assistant
Mercure Telford Centre Hotel —Telford
- £12.71 an hour
- Part-time
- Computer literacy
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
14d
Twilight Receptionist
Hilton Grand Vacations —Burton-On-Trent
- £13.09 - £13.22 an hour
- Night shift
- Computer literacy
- Organisational skills
- Front desk
- Free parking
- Employee assistance programme
14d
Night Porter
Hotel Du Vin —Birmingham
- £13.17 an hour
- Night shift
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
11d
Innkeepers Collection Night Porter
Hedgehog —Lichfield
- Part-time
- Front desk
- Communication skills
- Annual leave
- Employee discount
Quick apply
13d
Reception Supervisor
Britannia hotels No2 Limited —Birmingham
- Hotel
- Supervising experience
- Team management
- Employee discount
- Referral programme
Quick apply
1d

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Guest Services Assistant - Zero Hours

The Belfry Hotel & Resort -
Sutton Coldfield

Quick apply

Job details

Zero hours contract
£12.71 - £13.17 an hour

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Discounted gym membership
Employee discount
Shuttle service provided

Qualifications

Guest check-in and check-out
Guest relations
Hotel and accommodations experience

Full job description

The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.

The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking a new and exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, 149 additional bedrooms, a state-of-the-art leisure club and a host of other enhancements that elevate the Belfry experience like never before.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.

RECEPTION & GUEST SERVICES

The Reception and Guest Services team ensures exceptional service for every guest, welcoming over 300 daily check-ins and outs. With outstanding customer service, they exceed expectations by assisting with procedures, providing information, and addressing concerns. Their dedication creates a warm atmosphere, leaving guests with a positive impression of their stay at The Belfry Hotel & Resort.

Salary

The on target earning potential for this role is £13.17 hourly rate, compromising of a base hourly rate of £12.71 plus a qualified estimate of £0.46 gratuities per hour.

About the role

This role is for 24 hours over Friday, Saturday and Sunday.

As a Guest Services Assistant, your role will be to:

Meet and greet guests upon their arrival at the Hotel, assisting with luggage where necessary and ensuring first impressions are both professional and friendly.
Ensure all Porters carry out their duties to departmental standards on a day to day basis
Store all left luggage, e.g. for early arrivals or late departures, in the porters lodge ensuring it is both tagged and secure.
Assist guests with luggage to and from their bedrooms as required, explaining the bedroom facilities and Hotel services as required.
Ensure all guests queries and enquiries are dealt with promptly and efficiently and in a courteous manner.
Ensure you are fully conversant with all facilities and services offered within the Hotel and the surrounding area.

About you

You are passionate about delivering a fantastic service to our guests
You enjoy engaging in conversation, talking about our products and the resort
You are a natural when it comes to selling
You are outgoing and enthusiastic
You have a can-do attitude and are proactive
Experience working in a hotel or resort could be helpful, but isn’t required

Belfry Benefits

Learning & Development

We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.

Wellness

We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.

Showing our appreciation

We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.

Making a difference

We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.

Our Values

Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.

If you're seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.

INDHOTEL

Quick apply

Refine Your Search

hotel & accommodations guest services staff jobs in merry hill, wmd

Guest Services Assistant - Zero Hours

Guest Services Assistant - Zero Hours

Guest Services Runner

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Guest Service Assistant Nights

Ground Floor - Team Member

Housing Accommodation Officer

Luxury Spa Host & Guest Experience Coordinator

Nights Team Member

Night Team Leader

Receptionist

Ground Floor Team Member

Guest Service Assistant

Guest Experience Assistant (FTC - Maternity Cover)

Host Team Member - Reception- Casual hours

Front Office Assistant

Twilight Receptionist

Night Porter

Innkeepers Collection Night Porter

Reception Supervisor

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