Join AX where our people and purpose drive us forward.
At AX, we’re passionate about keeping drivers on the road and delivering exceptional care when it matters most. As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency.
Our values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We’re a team that values care, quality, and customer satisfaction. You’ll be part of a supportive environment where your work is appreciated, and your development is encouraged.
About the role
As Litigation Settlement Executive you will be managing and progressing the allocated litigation files from initial appointment through to resolution, ensuring all actions are completed in accordance with agreed service level agreements, court deadlines, and individual performance targets. You will be required to attend the Fort Dunlop office for a minimum of two days per week.
What you’ll be doing
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progress assigned files from appointment to resolution
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understand the service level agreement in place, liaising, and chasing necessary companies/individuals
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deliver individual targets to support the effective and timely recovery of debt
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assist team members with legal/procedural queries
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research and prepare legal documents, including accurate client statements
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file necessary documents with the court and third parties within set timescales
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ensure effective communication with solicitors to produce weekly file updates and prompt notification of insurers response to deadlines and court outcomes
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identify any shortfalls in service level agreements, reporting repetition, serious or unresolved issues
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monitor, prioritise and action incoming communications, bringing urgent matters to the attention of your Team Leader
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acknowledge and urgently act upon solicitor and court correspondence
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maintain regular progress updates, presenting overview of file status and proactively make recommendations on issues identified
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conduct additional/alternative work as assigned to cover absence and facilitate the smooth running of the department to achieve targets
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observe and comply with GDPR
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carry out reasonable tasks as requested by your Line Manager
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provide advice to clients, corresponding with them and explaining complex issues.
What you’ll bring
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demonstrable experience in a similar role, in Civil Litigation preferably RTA and knowledge of the CPR rules
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experience within the insurance industry ideally motor insurance
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understanding of litigation process and court proceedings
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experience of Proclaim would be an advantage
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clear verbal and written communication skills, persuasive and assertive able to capture a clear logical summary of situations
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ability to prioritise recognising importance and urgency
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proven judgment and decision-making skills including problem solving
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commercial awareness.
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detail conscious
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excellent interpersonal and influencing skills
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adaptable, tenacious self-starter who is results orientated
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able to work on own initiative as well as support team and departmental goals and objectives
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demonstrable experience of achieving against targets
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IT literate, demonstrable experience of using in house computer systems
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ability to translate data into actionable insights
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comfortable working in a fast-paced, dynamic environment
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experience of managing a litigated case load.
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demonstrate behaviour in line with Company values; Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight.
What we offer
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Dependent upon experience
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22 days holiday (plus bank holidays)
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Workplace pension scheme
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Bupa Private Healthcare (optional)
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Life Assurance (4x salary)
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Employee Assistance Programme and wellbeing tools
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Ongoing professional development and career growth opportunities
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One charity/volunteering day off per year.
Wellbeing, diversity and inclusion
For the third year in a row, we are proud to share that we’ve won an Inspiring Workplace Award. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated.
We've also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace.
If our values resonate with you and you’re excited about this opportunity, we’d love to hear from you. You might be just who we’re looking for.
