Executive support officer Work, Jobs in Merthyr Tydfil (with Salaries)

Complaints Officer
BRC Jobs —Merthyr Tydfil
- £30,914 a year
- Call to connect
- Computer literacy
- Databases
- Continuous improvement
- Referral programme
Quick apply
Funding & Grant Officer
Clybiau Plant Cymru Kids' Clubs —Lisvane
- £33,366.00 - £34,433.71 a year
- Part-time
- Hybrid work
- Computer literacy
- Databases
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
14d
International Support Officer
Office for National Statistics —Newport
- £28,138 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Presentation skills
3d
Team Leader - Cardiff Magistrates Court
HM Courts and Tribunals Service —Cardiff
- £29,303 - £31,061 a year
- Part-time
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
14d
Case Reviewer
OFGEM —Cardiff
- £29,313 - £33,936 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
6d
Community Development Officer - Good Neighbour Scheme
Age Connects Neath Port Talbot —Neath
- £28,800 a year
- Part-time
- Supervising experience
- Project management
- In-person
- Sick pay
Quick apply
Energy Efficiency Officer
Age Connects Neath Port Talbot —Neath
- £28,800 a year
- Part-time
- Supervising experience
- Project management
- In-person
- Sick pay
Quick apply
Business Support Officer
Democracy and Boundary Commission Cymru —Cardiff
- £30,755 - £34,997 a year
- Full-time
- Writing skills
- Research
- Presentation skills
9d
Regional Engagement Manager, ED
National Grid —Blaenau Gwent
- £60,000 - £70,000 a year
- Travel
6d
People Operations Advisor
OFGEM —Cardiff
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Leadership
- Annual leave
- Flexible schedule
6d
Associate Data Governance Manager
Office for National Statistics —Newport
- £34,587 - £39,106 a year
- Full-time
- Hybrid work
- Presentation skills
7d
Executive Assistant
Julian Hodge Bank —Cardiff
- £45,000 - £47,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Business Support Manager
Office for National Statistics —Newport
- £34,587 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Organisational skills
7d
Project Manager
Intellectual Property Office —Newport
- £47,766 - £50,155 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Free parking
- Annual leave
Executive Assistant
Hodge Bank —Cardiff
- £45,000 - £47,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Store discount
- Health & wellbeing programme
Quick apply
Crisis Management and Protective Security Advisor
Office for National Statistics —Newport
- £28,138 - £32,953 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
9d
PMO Manager
OFGEM —Cardiff
- £38,012 - £48,561 a year
- Full-time
- Hybrid work
- Presentation skills
- SharePoint
- Communication skills
- Annual leave
- Flexible schedule
13d
Information Management Specialist
OFGEM —Cardiff
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
2d
Senior IT Service Manager - User Experience & Support Services
Office for National Statistics —Newport
- £41,985 - £47,121 a year
- Full-time
- Presentation skills
- Continuous improvement
- Agile
9d
Senior Business Analyst
Maritime and Coastguard Agency —Cardiff
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Agile
- Annual leave
- Employee assistance programme

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Complaints Officer

BRC Jobs
Merthyr Tydfil

Quick apply

Job details

Fixed term contract
£30,914 a year

Benefits

Referral programme

Qualifications

Report writing
Computer literacy
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Complaint handling
Databases
Continuous improvement
Continuous improvement cycles oversight
Customer relationship management
Relationship management
Customer interaction
Budgeting

Full job description

Job Title: Complaints Officer
Type: Temporary 1 - 2 months
Location: Merthyr
Salary: £30,914 per annum salary equivalent
Hours: Full Time

BRC are working closely with a leading Housing Association in South Wales to recruit a Complaints Officer on a temporary basis. This role involves being the primary point of contact for receiving complaints, compliments, comments and appeals, and taking on the role of relationship manager.

Duties:

Triage complaints and appeals, ensuring issues where there is a serious risk to life or property are reported immediately to the relevant member of the Executive Leadership Team.
Co-ordinate the investigation of complaints and appeals, liaising with the complainant and staff from service delivery areas as appropriate.
Aim to build constructive relationships with complainants and stakeholders, demonstrating understanding and empathy whilst remaining impartial.
When required, act as an advocate for complainants with colleagues to help resolve their issues.
When required, support the Executive Leadership Team in responding to requests from the Public Services Ombudsman for Wales.
Maintain an effective monitoring process to track the progress of complaints, subsequent actions and any appeals.
Work with the Customer Experience Manager to analyse complaint trends, identify themes and provide feedback to relevant business leads or Directors.
Prepare reports and presentations for the Strategic Leadership Team, Democratic Body and Board as required.
Prepare, or support relevant managers in preparing, responses to complainants that are consistent with organisational policies and values.
Report on the progress and status of complaints and appeals to the Customer Experience Manager.
Lead and undertake complaint and appeal policy development, process improvement, analysis and change.
Oversee the compensation budget and liaise with relevant departmental managers regarding compensation claims.
Track and monitor actions arising from complaints, liaising with relevant managers to ensure completion.
Represent the organisation professionally and positively to all stakeholders, including Members of Parliament (MPs), Members of the Senedd (MSs) and Councillors, liaising with constituents to achieve positive outcomes.
Liaise and work closely with the Internal Audit function to ensure recommendations support continuous improvement.
Keep informed of, review and implement, best practice in customer relationship management, actively seeking to remove barriers that prevent people from accessing services.

Requirements:

Experience of working in a customer service environment.
Experience of working to set policies and procedures.
Able of communicating with external and internal stakeholders, both written and face to face.
Experience of populating and analysing databases
Relationship management including Handling difficult or irate customers
Able to demonstrate experience of promoting and delivering continuous service improvement
Experience of managing a changing work load ensuring priorities are met
Ability to confidently deal with a range of internal and external customers
Ability to anticipate the urgent/priority matters
Ability to work on own initiative without the need of constant need of supervision
Excellent telephone and interpersonal manner
Able to use IT equipment and software e.g. MS Office
Ability to manage time, plan and prioritise workload, and make judgements and decisions to met strict deadlines

For more information, please call Meg Smith on 02920 231000 or 01179 239100.

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.

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Refine Your Search

executive support officer jobs in merthyr tydfil

Complaints Officer

Funding & Grant Officer

International Support Officer

Team Leader - Cardiff Magistrates Court

Case Reviewer

Community Development Officer - Good Neighbour Scheme

Energy Efficiency Officer

Business Support Officer

Regional Engagement Manager, ED

People Operations Advisor

Associate Data Governance Manager

Executive Assistant

Business Support Manager

Project Manager

Executive Assistant

Crisis Management and Protective Security Advisor

PMO Manager

Information Management Specialist

Senior IT Service Manager - User Experience & Support Services

Senior Business Analyst

I want to receive the latest job alerts for executive support officer in merthyr tydfil

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