Onboarding manager Work, Jobs in Merton, Gtl (with Salaries)

Customer Success Manager
LM Talent Solutions —London
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- In-person
- Work from home
- Referral programme
Quick apply
1d
Executive Personal Assistant to the Managing Director
Evoke Care —Croydon
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Word processing
- English
- Microsoft Office
- Flexitime
Quick apply
17h
Client Success Onboarding Manager
Anaqua —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Project management
Quick apply
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Office Manager
TLMC Ltd —London
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Management
- Microsoft Office
- Annual leave
Quick apply
18h
CDD Operations Manager – High Risk Vertical Onboarding
Worldpay (UK) Limited —London
- Bachelor's degree
- Mentoring
Quick apply
Clinic Manager
Therapie Clinic —Croydon
- £40,000 - £48,000 a year
- Sales
- Customer service
- Mentoring
- Paid training
- Annual leave
Senior Product Compliance Manager - KYC & Onboarding
Wise Australia Investments —London
- £83,000 - £118,000 a year
- Travel
- Communication skills
People Operations Manager
Alternative Airlines —Charlwood
- From £40,000 a year
- Hybrid work
- Human resources
- Communication skills
- Work from home
- Employee discount
Quick apply
3d
Programme Manager - Global Talent Visa
Founders Forum Group —London
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Presentation skills
- Work from home
- Employee discount
Quick apply
6d
People Administrator - Onboarding
Nuffield Health —Epsom
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Learning and Development Manager
Ole & Steen —London
- £50,000 - £60,000 a year
- Full-time
- Hospitality
- Leadership
Quick apply
People Operations Manager - Events
Sodexo —Ascot
- Up to £44,000 a year
- Weekend availability
- Microsoft Excel
- Driving
- Organisational skills
- Employee assistance programme
Quick apply
8d
Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
2d
Student Onboarding Manager (Internal Only)
SOAS University of London —London
- £43,297.57 - £50,562.57 a year
- Full-time
- School
6d
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
11d
Data Governance Manager
Cover-More —Uxbridge
- £90,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Employee assistance programme
Quick apply
7d
Customer Support Manager
WeMaintain —London
- £50,000 - £60,000 a year
- Hybrid work
- Maintenance
- Contracts
- Leadership
Quick apply

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onboarding manager jobs near merton, gtl

Customer Success Manager

LM Talent Solutions
London

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
1 day ago

Benefits

Casual dress
Work from home
Referral programme

Qualifications

Salesforce
B2B
Financial services
SaaS
Account management
Communication skills

Full job description

Customer Success Manager, London

£45,000- £50,000 plus benefits

Hybrid (2 Days in Office, usually Wed and Fri)

About the Role

We are seeking a commercially minded and customer-focused Customer Success Manager to join a growing SaaS business operating within the digital marketing and eCommerce technology sector. This role is responsible for managing a portfolio of enterprise and mid-market clients, helping them maximise value from a customer acquisition and engagement platform while driving measurable improvements in performance, retention, and revenue growth.

The successful candidate will combine strategic account management, customer success best practices, and commercial ownership to build strong client relationships, deliver measurable outcomes, and identify opportunities for growth and expansion. You will work with an exciting portfolio of well-known global brands across retail, fashion, consumer electronics, and lifestyle sectors, including AllSaints, Dyson, Samsung, Puma, and other recognised international organisations.

Key Responsibilities

Act as a trusted advisor to clients, understanding their business objectives, challenges, and growth opportunities.
Own and manage a portfolio of SaaS customers, driving platform adoption, engagement, retention, and customer satisfaction.
Build strong relationships with key stakeholders across marketing, eCommerce, CRM, and digital teams.
Lead onboarding and implementation activities, ensuring customers achieve value quickly and effectively.
Develop success plans that align platform capabilities with customer objectives and KPIs.
Monitor programme and platform performance, proactively identifying optimisation opportunities.
Conduct regular customer meetings, Quarterly Business Reviews (QBRs), Annual Reviews, and strategic planning sessions.
Analyse performance data and customer health metrics to deliver actionable recommendations.
Support customers in improving acquisition, engagement, retention, and customer lifetime value outcomes.
Drive adoption of new features, functionality, and product enhancements.
Own renewal conversations and contribute towards Net Revenue Retention (NRR) targets.
Identify opportunities for upselling, cross-selling, and account expansion.
Partner with customers to ensure long-term success, value realisation, and contract renewal.
Maintain accurate account plans, forecasts, and customer success documentation.
Collaborate closely with Sales, Product, Technical Support, Marketing, and Finance teams to deliver exceptional customer experiences.
Act as the voice of the customer, providing feedback that informs product development and service improvements.
Support the continuous improvement of customer success processes, playbooks, and best practices.

Ideal Candidate Experience

2–5 years' experience in Customer Success, Account Management, Client Services, or Digital Marketing.
Previous experience working within a SaaS environment is essential.
Experience managing B2B SaaS customers throughout the customer lifecycle, including onboarding, adoption, renewal, and expansion.
Exposure to eCommerce technology, performance marketing, CRM, loyalty, referral marketing, or customer engagement platforms would be highly beneficial
Proven track record of managing and growing customer accounts while achieving retention and revenue objectives.
Strong understanding of SaaS customer success methodologies, customer health metrics, retention strategies, and value-based account management.
Knowledge of eCommerce and digital marketing principles, including acquisition, conversion, retention, and customer lifetime value.
Comfortable working with data, reporting, and performance metrics to drive recommendations and business outcomes.
Strong commercial awareness with the ability to identify growth opportunities within customer accounts.
Excellent stakeholder management, presentation, and communication skills.
Highly organised with the ability to manage multiple clients and competing priorities.
Customer-focused and consultative in approach.
Commercially minded with strong business acumen.
Proactive, accountable, and solutions-oriented.
Collaborative and adaptable, thriving in a fast-paced, scaling business.
Motivated by delivering measurable outcomes for customers and the business.

What We Offer

Opportunity to work directly with globally recognised brands including AllSaints, Samsung and Puma, and other leading international organisations.
Exposure to a high-growth SaaS and technology environment.
The opportunity to influence customer success strategy and contribute to business growth.
Clear progression opportunities within a growing Customer Success function.
A collaborative culture that values ambition, ownership, innovation, and continuous development.

We encourage applications from individuals who may not meet every requirement but can demonstrate the skills, potential, and mindset needed to succeed in the role.

Pay: £45,000.00-£50,000.00 per year

Benefits:

Casual dress
Referral programme
Work from home

Work Location: Hybrid remote in London

Quick apply

Refine Your Search

onboarding manager jobs in merton, gtl

Customer Success Manager

Executive Personal Assistant to the Managing Director

Client Success Onboarding Manager

Customer Success Manager

Head of CS - Under 18s Services

Office Manager

CDD Operations Manager – High Risk Vertical Onboarding

Clinic Manager

Senior Product Compliance Manager - KYC & Onboarding

People Operations Manager

Programme Manager - Global Talent Visa

People Administrator - Onboarding

Learning and Development Manager

People Operations Manager - Events

Operational Excellence & Process Improvement Lead

Customer Support Team Lead

Student Onboarding Manager (Internal Only)

Customer Experience Manager

Data Governance Manager

Customer Support Manager

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