Senior service delivery manager Work, Jobs in Merton, Gtl (with Salaries)

Senior Projects Manager Disrepair & Damp & Mould
A2Dominion Group —Staines-upon-Thames
- £69,922 - £84,642 a year
- Data analysis skills
- English
- Contracts
- Employee discount
Regional Service Improvement Manager
Leonard Cheshire —Bromley
- £53,977 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Senior Service Delivery Manager
Zenzero Solutions —London
- Analysis skills
- Project management
- Bachelor's degree
Operations / Delivery Manager (London)
Urban CGI Digital Planning —London
- £20 - £40 an hour
- Hybrid work
- Project management
- Communication skills
Quick apply
Senior Property Manager
CompassRock International —Croydon
- £70,000 - £80,000 a year
- Management
- Bachelor's degree
- Team management
- Annual leave
- Sick pay
Quick apply
3d
Senior Programme & Service Delivery Directors
A.T.M Strategic Management Consulting —London
- £1,500 - £2,000 a day
- Full-time
- Master's degree
- Business development
- Bachelor's degree
Senior Delivery Manager
Lloyds Banking Group —London
- £92,701 - £109,060 a year
- Full-time
- Hybrid work
- IT
- Leadership
Senior Service Quality Manager
NEST —London
- £60,000 - £70,000 a year
- Hybrid work
- Analysis skills
- IT
- Financial services
13d
Delivery Manager
HM Courts & Tribunal Service —Watford
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
7d
Operational Resilience and Readiness Manager
AXA —Redhill
- £60,000 - £75,000 a year
- Leadership
- Communication skills
- Employee discount
Senior Agile Delivery Manager
Reward Gateway —London
- £85,000 - £110,000 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- No experience needed
- Employee discount
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Senior Events Manager
Mark Allen —London
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Management
- Mentoring
- Organisational skills
5d
Senior Delivery Manager
Formula 1 —Biggin Hill
- Full-time
- PMP
- Project management
- IT
- Store discount
- Annual leave
1d
Senior Events Manager
Salesforce Ben —Shoreditch
- £250 - £350 a day
- Hybrid work
- Organisational skills
- Communication skills
- Time management
Quick apply
7d
Supervision Senior Manager
Independent Football Regulator —London
- £74,210 - £91,915 a year
- Part-time
- Hybrid work
- English
- Supervising experience
- Presentation skills
- Annual leave
- Sick pay
14d
Senior Delivery Manager
Informed Solutions —London
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Contracts
- Gym membership
- Referral programme
Quick apply
Senior Facilities Manager
Harts Group —London
- £65,000 - £74,800 a year
- Hospitality
- Bar
- Maintenance
- Annual leave
1d
Senior IT Delivery Manager
Shivom Consultancy Ltd —Brentford
- £55,000 - £70,000 a year
- Full-time
- Azure
- Computer Science
- PMP
- Employee assistance programme
Quick apply
Head of Affordable Housing
Places for People —London
- £70,000 a year
- Hybrid work
- Annual leave
- Employee discount
2d

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senior service delivery manager jobs near merton, gtl

Senior Projects Manager Disrepair & Damp & Mould

A2Dominion Group -
Staines-upon-Thames

Apply Now

Job details

£69,922 - £84,642 a year

Benefits

Cycle to work scheme
Company pension
Employee discount

Qualifications

Driving Licence
GCSE
Data analysis skills
English
Performance management
Contracts
Communication skills

Full job description

Job Introduction

DBS Level: Standard

Driving: Full UK driving licence & own vehicle essential

About the Role

We’re looking for an experienced Senior Projects Manager to lead performance, compliance and delivery across our Repairs and Minor Works service.

You’ll ensure high‑quality, consistent service delivery, with a strong focus on Awaab’s Law, HHSRS compliance, risk management and resident outcomes. Leading a multidisciplinary team, you’ll drive performance, manage risks and embed a culture of accountability and continuous improvement.

This role is ideal for a strong operational leader with experience in repairs, housing or property services, confident working in a regulated, fast‑paced environment.

Key Responsibilities

Service Delivery & Performance

Lead disrepair, damp & mould, HHSRS and adaptations services, ensuring high-quality case management and delivery
Oversee minor works, inspections and remedial works to meet time, cost and quality targets
Manage complex, high-risk and escalated cases

Compliance & Assurance

Ensure full compliance with Awaab’s Law, HHSRS and statutory requirements
Monitor performance, audits and reporting to meet regulatory standards
Provide assurance on service quality, governance and risk management

Contractor & Performance Management

Manage contractor performance against SLAs, KPIs and compliance standards
Lead performance reviews and drive continuous improvement
Use data and insight to improve service outcomes

Leadership & Team Management

Lead and develop teams including delivery managers, team leaders and coordinators
Set clear direction, manage performance and build a high-performing, accountable culture

Stakeholder & Customer Focus

Build strong relationships across internal teams and external partners
Embed a customer-first approach, improving satisfaction and reducing complaints
Drive learning from complaints, escalations and service reviews

More About You

Educated to GCSE level (or equivalent), including Maths and English
Relevant experience in operational delivery, compliance or performance management
Strong knowledge of repairs, housing legislation, HHSRS and Awaab’s Law
Experience managing disrepair, damp & mould or similar services in social housing
Proven experience leading teams and managing contractors
Strong understanding of contract performance, KPIs and service delivery
Experience in risk management, governance and regulatory compliance
Strong data analysis and reporting capability
Excellent communication and stakeholder management skills
Full UK driving licence & own vehicle essential

Key Capabilities

Ability to set direction, drive standards and hold teams to account
Strategic mindset with a focus on sustainable service improvement
Strong collaborator across operational and technical teams
Resilient leader, able to manage complex, high-pressure environments
Results-driven, with a track record of delivering measurable outcomes

About Us

A2Dominion is more than a housing provider. We are a not-for-profit organisation with a clear social purpose: creating homes and communities people love to live in. With over 38,000 homes across London and Southern England, we reinvest our profits into building more affordable homes and delivering services that make a genuine difference. As part of the G15 group, we are proud to contribute to tackling the housing crisis and supporting thriving communities.

Choosing Us Is Easy

As an A2Dominion employee, you’ll enjoy a meaningful role with the flexibility, support, and benefits you need to thrive. For this role, our offer includes:

25 days’ holiday (plus Bank Holidays), rising to 28 days after 3 years’ service.
Up to 8% contributory pension
A generous annual wellbeing allowance of up to £300 for health and lifestyle benefits for you and your family
Access to a wide range of staff discounts
Investment in your learning and development.
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

Diversity & Inclusion

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at [email protected].

We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

Becci Zapala is managing this vacancy – [email protected]

Apply Now

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senior service delivery manager jobs in merton, gtl

Senior Projects Manager Disrepair & Damp & Mould

Regional Service Improvement Manager

Senior Service Delivery Manager

Operations / Delivery Manager (London)

Senior Property Manager

Senior Programme & Service Delivery Directors

Senior Delivery Manager

Senior Service Quality Manager

Delivery Manager

Operational Resilience and Readiness Manager

Senior Agile Delivery Manager

Assistant Customer Service Manager

Senior Events Manager

Senior Delivery Manager

Senior Events Manager

Supervision Senior Manager

Senior Delivery Manager

Senior Facilities Manager

Senior IT Delivery Manager

Head of Affordable Housing

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