Technical coordinator Work, Jobs in Merton, Gtl (with Salaries)

Freshdesk coordinator
Inspiration Healthcare Ltd —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
8d
Specialty Coffee Roastery - Technical Customer Service Coordinator
Volcano Coffee Works & Assembly Coffee —London
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Salesforce
- English
- Health & wellbeing programme
- Annual leave
Quick apply
14d
Assistant Technical Coordinator
Hill Group UK —London
- Communication skills
- Time management
- Employee discount
Aftercare Co-Ordinator
Imperium Building Systems Limited —Carshalton
- £27,000 - £38,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Development Coordinator
Superdrug —Croydon
- Full-time
- Travel
- Store discount
- Employee discount
2d
Technical Operations Coordinator
Air Apps —London
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Life insurance
Cargo Operations Coordinator
Formula 1 —Biggin Hill
- Full-time
- Computer literacy
- Microsoft Office
- IT
- Store discount
- Annual leave
8d
Project Coordinator - 12-month fixed-term
WSP —London
- Part-time
- Hybrid work
- Administrative experience
- Organisational skills
- SharePoint
- Flexitime
- Work from home
ACCOUNT EXECUTIVE / OPERATIONS COORDINATOR
iwishdesign.com —Islington
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Sick pay
Quick apply
1d
Community & Operations Coordinator (Temp to Perm)
The WorkWell Group —London
- £28,000 - £32,000 a year
- Temporary
- English
- Accounting
- In-person
Quick apply
Safety Coordinator
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
2d
Office Assistant
Angela Mortimer —London
- £40,000 a year
3h
BMS Service & Maintenance Administrator
Imperium Building Systems Limited —Carshalton
- £27,000 - £38,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
7d
Scheduling Coordinator (Technical or Costume bias)
Royal Ballet and Opera —London
- £42,571.31 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
12h
AI Technology Coordinator
ME3D-AI —Ascot
- £160,000 a year
- Full-time
- Microsoft Office
- Project management
- Organisational skills
- Life insurance
Quick apply
Research Coordinator
Imperial College London —South Kensington
- £41,005 - £45,616 a year
- Full-time
- University
- Communication skills
- School
- Annual leave
IT Problem Management and Major Incident Coordinator
Grant Thornton UK LLP —London
- Full-time
- IT
- Communication skills
EHCP Coordinator Assistant
Cognus Limited —Wallington
- From £19,792.71 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
1d
Project Delivery Coordinator
Bright A Blind Limited —London
- £25,000 a year
- Part-time
- Customer service
- Microsoft Office
- Computer skills
- Sick pay
Quick apply
19h
Scheduling Coordinator (Technical or Costume bias)
Royal Opera House —London
- £42,571.31 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
17h

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technical coordinator jobs near merton, gtl

Freshdesk coordinator

Inspiration Healthcare Ltd
London

Quick apply

Job details

Permanent | Full-time
8 days ago

Qualifications

Customer service
Microsoft Office
Administrative experience
Organisational skills
IT
Communication skills
Help desk

Full job description

Job Purpose (Role Definition):

The Freshdesk Coordinator is responsible for providing first-line support and service coordination to healthcare professionals and internal teams across NHS hospitals, clinics, and other healthcare settings using the company's medical devices and related systems.

The role focuses on managing incoming support requests, coordinating resolutions, assisting customers with day-to-day queries, and ensuring a high standard of customer service. The successful candidate will act as a key point of contact for customers, helping to ensure the smooth, safe, and effective use of the company's products within clinical environments.

Main Duties and Responsibilities

Provide first-line customer support to NHS clinicians, biomedical engineers, IT teams, and procurement teams via phone, email, and remote support systems.
Respond to service requests and coordinate timely resolution of customer issues.
Assist with device setup, user guidance, connectivity queries, and general product support.
Log, update, and manage all support requests within the company's helpdesk system, ensuring accurate records are maintained.
Escalate more complex issues to engineering, field service, or specialist teams when required.
Support customers with software updates, product guidance, and best practice use of devices.
Assist with incident reporting, complaints handling, and follow-up actions in line with company procedures.
Work closely with field service engineers to arrange onsite visits and support where needed.
Ensure all service activities are completed in line with company quality standards and regulatory requirements.
Create and maintain user guides, FAQs, and internal knowledge base documents.
Share customer feedback and recurring issues with internal departments to support continuous improvement.

Experience and Qualifications Required

Mandatory

Experience in a customer service, service desk, helpdesk, or support coordination role.
Experience working within healthcare, medical devices, IT, engineering, or a related environment.
Strong administrative and organisational skills.
Excellent written and verbal communication skills.
Experience using helpdesk or ticketing systems.
Good working knowledge of Microsoft Office and general business systems.

Desirable

Experience supporting NHS hospitals or healthcare customers.
Knowledge of medical devices or healthcare technology products.
Awareness of quality standards and regulated environments.

Key Skills & Competencies

Strong customer service skills, particularly when supporting healthcare professionals.
Excellent communication skills with both technical and non-technical users.
Good problem-solving skills and ability to coordinate resolutions effectively.
Strong organisational skills with the ability to manage multiple requests and priorities.
High attention to detail and accurate record keeping.
Ability to remain calm and professional when handling urgent issues.

Quick apply

Refine Your Search

technical coordinator jobs in merton, gtl

Freshdesk coordinator

Specialty Coffee Roastery - Technical Customer Service Coordinator

Assistant Technical Coordinator

Aftercare Co-Ordinator

Development Coordinator

Technical Operations Coordinator

Cargo Operations Coordinator

Project Coordinator - 12-month fixed-term

ACCOUNT EXECUTIVE / OPERATIONS COORDINATOR

Community & Operations Coordinator (Temp to Perm)

Safety Coordinator

Office Assistant

BMS Service & Maintenance Administrator

Scheduling Coordinator (Technical or Costume bias)

AI Technology Coordinator

Research Coordinator

IT Problem Management and Major Incident Coordinator

EHCP Coordinator Assistant

Project Delivery Coordinator

Scheduling Coordinator (Technical or Costume bias)

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