We are looking for a highly organised and detail-focused Contracts Administrator to join our Neighbourhood and Estates Team, playing a key role in supporting the efficient and compliant delivery of our estate management services. Working closely with contractors, suppliers and internal colleagues, you will be responsible for administering contracts, processing financial transactions accurately, coordinating works, monitoring performance data and responding to resident enquiries - all with the resident firmly at the heart of everything you do.
We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.
A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.
Please note, this role is a part-time position of 30 hours per week.
Requirements
Outline of key responsibilities...
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Provide administrative support across a range of Neighbourhood and Estates contracts, including tree management, cleaning, legal services and other contracted services
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Administer work orders, quotations and contractor instructions, ensuring services are delivered efficiently and within agreed timescales
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Process invoices and payments accurately, undertaking validation checks and ensuring full compliance with Financial Regulations and Standing Orders
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Support budget monitoring by maintaining accurate financial records and liaising with Finance on matters including expenditure, coding, recharges and variations
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Produce, maintain and analyse contract performance information, KPIs and management reports to support effective decision making and service improvement
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Monitor planned programmes including tree inspections, estate action plans and cyclical works, proactively escalating risks and delays where appropriate
We are looking for someone who has...
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Proven experience of providing high-quality administrative support within a busy, customer-focused environment, with the ability to hit the ground running
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Experience of processing invoices, purchase orders and financial transactions accurately and in line with relevant procedures and compliance requirements
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Experience of working with databases and business systems to maintain accurate records, produce reports and support effective contract and performance management
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A confident and professional approach to dealing with customers, contractors and internal stakeholders, with the ability to build and maintain effective working relationships
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Strong organisational skills and the ability to coordinate multiple tasks, manage competing priorities and meet deadlines in a fast-paced environment
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A good working knowledge of customer service principles, with a genuine commitment to putting the resident at the heart of service delivery
Benefits
In return, we are offering...
An annual salary of £24,425.36 (£30,124.61 FTE)-
We are committed to providing a healthy work-life balance for employees and their families, as such we operate hybrid working conditions from home and our office in Bury St Edmunds
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Flexible working around a 37 hour week
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Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
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Pension – between 7% - 12% dependant on individual contribution
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Life assurance - a payment of X3 your salary.
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Annual Flu Jab - provided each winter to all employees.
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Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
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Competitive medical cashback plan
At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
