Technical associate Work, Jobs in Mexborough, Syk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
ATM Spraying Technician
NCR Atleos —Rotherham
- £28,496 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Oracle
- Employee assistance programme
- Employee discount
Quick apply
9d
Infrastructure Engineer
Thales —Doncaster
- Full-time
- Azure
- Customer service
- SharePoint
- Annual leave
- Employee discount
Associate Flood Forecasting Modeller
AECOM —Chesterfield
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
Evaluation and Benefits Management Technical Specialist (Associate/Technical Director - Transport Planning)
AECOM —Chesterfield
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Leadership
9d
Research Associate in Swarm Robot Localisation, Mapping and Inspection
University of Sheffield —Sheffield
- £38,784 - £39,906 a year
- Full-time
- Hybrid work
- Doctoral degree
- Computer Science
- C++
- Annual leave
- Employee discount
9d
Maintenance/Automotive/Mechanical/Electrical/Assembly Technician - Nottingham, UK, (RME)
Amazon UK Services Ltd. —Sheffield
- Weekend availability
- Maintenance
- English
- Project management
- Flexible schedule
Research Associate
University of Sheffield —Sheffield
- £38,784 - £41,064 a year
- Full-time
- Hybrid work
- Doctoral degree
- University
- IT
- Annual leave
- Employee discount
Junior Application Support Analyst
System C —Leeds
- Full-time
- Customer service
- SQL
- IT
Associate Team Leader
Minster Law —Wakefield
- £60,000 - £75,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Associate Director - FM Operational Readiness
Turner & Townsend —Sheffield
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Product Support Associate
Tes Global —Sheffield
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
11d
Software Developer - ZAI
Zenzero Solutions —Leeds
- Azure
- DevOps
- Microsoft Office
- Flexible schedule
Service Technician
Crane Payment Innovations —Sheffield
- Full-time
- Windows
- Microsoft Office
- Travel
- Paid training
- Annual leave
4d
Continuous Improvement Manager
Mars —Batley
- £70,000 a year
- Full-time
- Engineering
- Continuous improvement
- No degree
Associate Support Manager
Tait —Pontefract
- Full-time
- No degree
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Senior Project Manager
Tait —Pontefract
- Full-time
- Engineering
- Microsoft Office
- Project management
- Annual leave
- Employee assistance programme
Complex Product Support Associate
Tes Global —Sheffield
- £26,091 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Associate Hydrologist
AECOM —Leeds
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
8d
Service Technician
Crane NXT —Sheffield
- Full-time
- Windows
- Microsoft Office
- Travel
- Paid training
- Annual leave
4d

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

Quick apply

Refine Your Search

technical associate jobs in mexborough, syk

Service Desk Analyst - Tier I

ATM Spraying Technician

Infrastructure Engineer

Associate Flood Forecasting Modeller

Evaluation and Benefits Management Technical Specialist (Associate/Technical Director - Transport Planning)

Research Associate in Swarm Robot Localisation, Mapping and Inspection

Maintenance/Automotive/Mechanical/Electrical/Assembly Technician - Nottingham, UK, (RME)

Research Associate

Junior Application Support Analyst

Associate Team Leader

Associate Director - FM Operational Readiness

Product Support Associate

Software Developer - ZAI

Service Technician

Continuous Improvement Manager

Associate Support Manager

Senior Project Manager

Complex Product Support Associate

Associate Hydrologist

Service Technician

I want to receive the latest job alerts for technical associate in mexborough, syk

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