Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Telent are looking for x2 NOC Engineer (Network Operations Centre Engineer), based out of the Farnborough office (GU14 7JP). This is a full-time, permanent opportunity, which will see you work hours 37.5 hours per week Monday–Friday (9:00am–5:30pm). Full eligibility for SC Clearance is required (including minimum UK residency requirements).
What you’ll do:
- Provide remote technical support for the Network Services customer base, including troubleshooting, diagnosis, and data analysis of network infrastructure
- Offer clear and concise communication (verbal and written), ensuring updates are understood across all technical levels
- Support Telent’s change management process and adhere to organisational policies, prioritising incidents based on business needs and impact
- Take technical ownership of incidents, ensuring effective case management, data collection, and customer satisfaction
- Notify customers and third parties of technical issues, outages, and remediation updates
- Develop trend analysis and root cause analysis to support Incident and Problem Management processes
- Review performance reports to identify trends and support continuous improvement and issue resolution
Who you are:
A proactive and collaborative individual with a strong interest in networking technologies and troubleshooting. You are keen to learn and develop your technical capability, able to communicate effectively with both technical and non-technical stakeholders, and comfortable working in a fast-paced operational environment. You take ownership of your work, prioritise effectively, and contribute positively within a team setting.
Key Requirements:
- Previous experience within a NOC Engineering environment or similar troubleshooting/network support role
- Alternatively, experience within an IT Service Desk / Service Desk Engineer or similar triage-based role
- Relevant certifications such as CompTIA A+ (preferred), Network+, CCNA, JNCIA or Cisco certifications (desirable)
- Strong willingness to learn, develop and adapt to changing priorities and workloads
- Ability to work effectively within a team environment and respect processes
- Ability to commute to Farnborough Business Park location
What we offer:
At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams.
The additional benefits with this role:
- 26 days holiday, plus public holidays, and the option to buy or sell days annually
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme
We are guided by our values and behaviours:
- Be Inclusive
- Take Responsibility
- Collaborate
- Be Customer-focused
Join us and help deliver critical infrastructure projects that make a real difference.
It’s an exceptional time to be a part of M Group.
#TelentTS IND3
